Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Merrifield

Aurora,CO

Summary

Dynamic professional with extensive experience, excelling in data management and conflict resolution. Proven ability to enhance customer satisfaction through relationship building and effective decision-making. Recognized for strong organizational skills and a friendly, positive attitude, driving team success and operational excellence in fast-paced environments.


Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

32
32
years of professional experience

Work History

Business Support II

Regional Transportation District
08.2018 - Current
  • Proven ability to learn quickly and adapt to new situations.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Excellent communication skills, both verbal and written.
  • Organized and detail-oriented with a strong work ethic.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Administrative Assistant

Connecticut Conference of Municipalities
10.2017 - 06.2018
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Administrative Assistant

Positive Directions Center for Prevention
08.2016 - 10.2017
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Completed forms, reports, logs, and records to quickly handle all documentation.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.

Administrative Assistant

Newfound High School
03.2014 - 06.2016
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Greeted incoming visitors and students and provided friendly, knowledgeable assistance.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Completed forms, reports, and records to quickly handle all documentation.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Recorded students, transfers, schedule changes.
  • Graduation preparation each year.

Paraprofessional

Newfound Regional High School
08.2012 - 03.2014
  • Assisted classroom teacher in supervising.
  • Reported on student progress, behavior, and social skills.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Helped teacher prepare instructional material and displays.
  • Conducted weekly review sessions to help students prepare for exams.
  • Enforced rules and instructions to maintain discipline.
  • Helped teachers manage bus loading and unloading.
  • Stepped into non-classroom environments such as libraries to help staff manage demand.
  • Took part in professional development workshops to boost skills.
  • Monitored students in computer lab to enforce proper use of resources.
  • Developed and implemented strategies to improve student engagement.
  • Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Prepared instruction materials, constructed bulletin boards, and set up work areas.
  • Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.

Assistant Manager

Walmart
02.2002 - 07.2008
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Established team priorities, maintained schedules and monitored performance.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Developed detailed plans based on broad guidance and direction.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Defined clear targets and objectives and communicated to other team members.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Support Manager

Walmart
06.2000 - 02.2002
  • Coached employees through day-to-day work and complex problems.
  • Monitored employee and customer interactions to assess quality of service.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Prepared employee schedules for maximum coverage during key hours.
  • Managed specialist team to provide technical assistance and customer service.
  • Collaborated with other teams to identify and resolve customer issues quickly and professionally.
  • Created, prepared, and delivered reports to various departments.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Department Manager

Walmart
04.1997 - 06.2000
  • Launched quality assurance practices for each phase of development.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Department targets for employees to drive company success and strengthen motivation.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.

Grocery Clerk

Richey's Market
06.1993 - 06.1997
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Retrieved items for customers and verified prices.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
  • Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
  • Addressed customer complaints and concerns, providing mutually beneficial solutions.
  • Operated cash register to accurately process and record customer payments.
  • Collected shopping carts from parking lot and returned to stand to keep lot organized.
  • Communicated with customers and staff politely and professionally to uphold store standards.
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Operated cash register to record transactions accurately and efficiently.
  • Learned duties for various positions and provided backup at key times.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Processed refunds and exchanges in accordance with company policy.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Associate

Walmart
11.1996 - 04.1997
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Used in-store system to locate inventory and place special orders for customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Prioritized helping customers over completing other routine tasks in store.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Recommended complementary purchases to customers, increasing revenue.

Education

Associate of Science - Business Administration And Management

Brigham Young University
Rexburg, ID
12-2019

Skills

  • Multitasking Abilities
  • Conflict resolution
  • Data management
  • Decision-making
  • Organization and time management
  • Friendly, positive attitude
  • Relationship building
  • Organization
  • Flexible and adaptable
  • First Aid/CPR
  • Attention to detail
  • Team management, Interpersonal communication

Timeline

Business Support II

Regional Transportation District
08.2018 - Current

Administrative Assistant

Connecticut Conference of Municipalities
10.2017 - 06.2018

Administrative Assistant

Positive Directions Center for Prevention
08.2016 - 10.2017

Administrative Assistant

Newfound High School
03.2014 - 06.2016

Paraprofessional

Newfound Regional High School
08.2012 - 03.2014

Assistant Manager

Walmart
02.2002 - 07.2008

Support Manager

Walmart
06.2000 - 02.2002

Department Manager

Walmart
04.1997 - 06.2000

Associate

Walmart
11.1996 - 04.1997

Grocery Clerk

Richey's Market
06.1993 - 06.1997

Associate of Science - Business Administration And Management

Brigham Young University

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Lisa Merrifield