Lisa Merritt
Summary
Senior Operations Research Analyst with proven track record of success designing models and analytical programs to solve business problems. Results-oriented with strong research and decision-making skills to determine specifications and develop action plans for projects. Collaborative with excellent interpersonal and communication skills across diverse groups.
Overview
22
22
years of professional experience
Work History
Operations Analyst
Noble Oil Services, Inc
01.2020 - Current
- Assessed operational performance to identify areas for improvement.
- Created custom reports and visualizations to support decision-making processes.
- Conducted data analysis to identify opportunities for streamlining client operations and improving customer satisfaction.
- Created and managed operational databases to store and track data and maintain accurate information.
- Supported supervisor and associated team members to maintain system functionality.
- Analyzed trend data to forecast operational needs and plan next course of action.
- Designed plans to improve operations and suggested changes to systems for overall organization.
- Worked with engineers and technical staff to recommend hardware and software adjustments and resolve design flaws.
- Identified and analyzed project risks and developed mitigation strategies.
- Created models to forecast and predict quantitative and comparative evaluations of various business solutions.
Transportation Router
Noble Oil Services
01.2016 - 01.2019
- Scheduled and coordinated truck to maximize productivity and maintain organized calendar.
- Monitored outbound freight operations to establish timely pickup of more than 17,000 customers.
- Developed strategies to optimize utilization of available resources.
- Liaised with internal and external stakeholders to facilitate smooth operations.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Monitored performance of logistics operations to identify areas for improvement.
- Prepared and presented reports to management on logistics performance.
- Analyzed customer requirements and provided customized logistics solutions.
- Devised routing plans and schedules to facilitate safe and timely services to customers.
- Developed and implemented strategies to reduce costs and improve quality of service.
Administration Assistant
Noble Oil Services
12.2013 - 01.2016
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Updated spreadsheets and databases to track, analyze, and report on performance and truck utilization.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Booked airfare, hotel, and ground transportation to coordinate office travel.
- Composed inter-office correspondence and provided product and service information to customers.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
Business Office Manager
Gold Kist Poultry
08.2001 - 05.2009
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
Associate of Arts - Business Administration
Central Carolina Community College
Sanford, NC06.2001
High School Diploma -
Jordan Matthews High School
Siler City, NC06.1999
Skills
- Operational Improvement Planning
- Program Promotion
- Critical Thinking
- Analyzing Patterns
- Operations and Procedural Knowledge
- Analytical Software
- Managing Fleet Vehicles
- Data Analysis
- Operational Efficiency
- Forecasting Skills
- Advanced Excel Spreadsheet Functions
Quote
"Continuous Improvement is better than delayed perfection."
Mark Twain
Timeline
Operations Analyst
Noble Oil Services, Inc
01.2020 - Current
Transportation Router
Noble Oil Services
01.2016 - 01.2019
Administration Assistant
Noble Oil Services
12.2013 - 01.2016
Business Office Manager
Gold Kist Poultry
08.2001 - 05.2009
Associate of Arts - Business Administration
Central Carolina Community College
High School Diploma -
Jordan Matthews High School
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