Summary
Overview
Work History
Education
Skills
Timeline
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LISA Mesina

Charleroi,PA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

23
23
years of professional experience

Work History

Maintenance Custodian

Zaremba Management
09.2015 - 12.2021
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Kept building spaces premises clean inside and outside.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Checked in and stocked inventory throughout facility.
  • Moved furniture for cleaning and set up for special events.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Customer Service Lead

Kmart, Sears Holding
01.2009 - 09.2015
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
  • Greeted customers and listened closely to problems described to determine solutions.
  • Responded to customer calls and emails to answer questions about products and services.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Customer Service/ Tech Support

AT&T
03.1999 - 04.2008
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Researched and identified solutions to technical problems.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Monitored system performance to identify potential issues.

Education

High School Diploma -

Scranton High
Scranton, PA
06.1993

Skills

  • Dependable and Responsible
  • Productivity and Time Management
  • Customer Service
  • Adaptable and Flexible
  • Guest Satisfaction
  • Conscientious and Detail-Oriented
  • Attention to Detail
  • Hospitality Management
  • Active Listening
  • Excellent Communication Skills
  • Customer Service and Assistance
  • Online Chat

Timeline

Maintenance Custodian

Zaremba Management
09.2015 - 12.2021

Customer Service Lead

Kmart, Sears Holding
01.2009 - 09.2015

Customer Service/ Tech Support

AT&T
03.1999 - 04.2008

High School Diploma -

Scranton High

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LISA Mesina