Lisa Metusalem
Retail Sales Manager
Maple Grove,MN
Summary
Spa Receptionist promoting positive impressions and quality customer service skills. Exhibits good manners, assists clients in treatment rooms and properly addresses scheduling issues. Consistently exceeds business expectations and customer satisfaction. Enthusiastic Med Spa Receptionist with career success providing spa services to guests. Guarantees accurate schedules and responds to guest's questions. Keeps workspace organized and clean while delivering quality communication and administration services. Greets clients warmly to deliver comfort and ease during scheduled visits.
Overview
32
32
years of professional experience
Work History
Med Spa Receptionist
Local Luxury Med Spa
2022.10 - Current
- Handled payments and processed credit card transactions.
- Escorted clients to spa areas, treatment rooms, and offices.
- Communicated with spa team members if clients canceled or changed appointment times.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Trained new hires on new appointment scheduling, opening, closing duties, and generating and balancing daily revenue reports.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Introduced new beauty products to consumers by informing clients about use and benefits.
- Listened closely to customer complaints and responded appropriately to issues.
- Enforced spa policies, following company procedures at all times.
- Updated customer records and maintained accurate client information.
- Assisted with marketing campaigns to promote spa services.
- Confirmed appointments, communicated with clients, and updated client records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Retail Sales and Massage Therapy Instructor
Aveda Corporation
2005.03 - Current
- Distributed course syllabus and communicated course standards and learning objectives to students.
- Increased learning initiatives by educating students using [Type] methods and laboratory studies.
- Delivered individualized instruction on observation, assessment, decision-making and patient health teaching.
- Instructed students on how to perform head-to-toe assessments on patients and how to intervene in medical emergencies.
- Conducted clinical simulations and provided feedback for each individual student.
- Evaluated students' competencies through written assignments and examinations.
- Provided immediate and constructive feedback to students individually and as group.
- Analyzed clinical settings' success in helping students achieve course and program outcomes.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Certified Massage Therapist
Lisa Metusalem, Massage Co.
2003.03 - 2022.05
- Educated clients on benefits of massage therapy and importance of self-care.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Utilized massage techniques to address diverse needs with deep tissue, therapeutic and sports massage.
- Maintained clean and professional massage therapy environment with stringent adherence to sanitization protocols.
- Developed knowledge of anatomy, physiology and pathology to supplement massage training.
- Monitored client progress and adjusted massage techniques to best meet individual needs.
- Reduced or eliminated muscular stress and tightness through Swedish massage, implementing variety of stroke lengths, rhythms, and intensities to optimize relaxation.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Communicated with clients to discuss medical history, lifestyle and massage treatment goals.
- Used essential oils to add aromatherapy element to massage sessions, maximizing stress relief, and relaxation effect.
- Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques.
- Maintained client treatment records and designed long-term care programs for return customers.
- Applied principles of trigger point therapy to diagnose and address pain transferred from muscular stress or tightness.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Administered Swedish, deep tissue and sports massage techniques.
- Performed sanitization tasks to keep massage environment clean and safe.
- Utilized hot stones, aromatherapy and other therapeutic treatments.
- Assessed clients to determine appropriate massage techniques to apply.
- Provided treatment for medical conditions and injuries through therapeutic massage.
- Developed customized massage programs to meet unique requirements.
- Educated clients on benefits of massage and recommended home care techniques.
- Researched new massage techniques and treatments.
- Collaborated with other healthcare professionals to develop treatment plans.
- Maintained accurate and up-to-date client records.
- Provided custom massage treatments to clients, tailored to individual needs and preferences.
- Assessed guest needs and identified muscle issues, medical conditions, and contraindications before beginning session.
- Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
- Advised clients on areas such as posture, at-home exercises and stretches.
- Worked with clients to ascertain medical history, potential issues, and areas needing support.
- Performed aroma therapies and specialized relaxation techniques.
- Prepared oils and lotions for massages.
- Established and implemented massage protocols and procedures.
- Advised clients on lifestyle changes to improve alignment, posture, and gait for better long-term wellness.
- Analyzed postural assessments and range of motion.
Fine Jewelry Manager
Hoff Jewelers
1991.10 - 2003.11
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
Education
Certification - All Massage Modalities Including Chinese Cupping
Aveda Institute
Minneapolis, MN03.2003
High School Diploma -
St. Anthony Village Senior High School
Minneapolis, MN06.1986
Skills
- Policy and Procedure Implementation
- Front Desk Management
- Service Promotions
- Customer Service Process Improvement
- Telephone Support
- Customer Inquiries
- Interpersonal Communication Skills
- Patron Experiences
- Guest Satisfaction
- Guest Relations
- Purchase Orders
- Consumer Relations
- Spa Treatment Services Expertise
- Bank Deposits
- Mail Routing
- Workflow Processes
- Personal Care Product Sales
- Checkout Services
- Business Correspondence
- Office Supplies and Inventory
- Reservation Coordination
- Opening and Closing Skills
- Membership Programs
- Client Needs Assessment
- Cash Register Operations
- Facility Tours
- Product Promotion
- Administrative Support
- Corporate Policies
- Information Updates
- Appointment Scheduling and Management
- Customer Retention
- Transactions Reconciliation
- Detailed Instruction
- Customer Experience
- Seasonal Promotions
- Maintenance Services
- Referral Coordination
- Maintain Security
- Greeting and Seating Clients
- Greet Visitors
- Manage Files
- Answer Telephone Calls
- Computer Proficiency
- Call Answering and Routing
- Visitor and Customer Relations
- Calendar Management
- Bookkeeping Support
- Restock Shelves
- Claim Handling
- Accounting and Billing Software
- Aesthetics
- Classroom Instruction
- Massage Techniques
- Behavior Modification
- Swedish Massage
- Positive Reinforcement Strategies
- Active Listening
- Innovative Teaching Methods
- Client Service
- Therapeutic Techniques
- Teacher Support
- Training Classes
- Customer Satisfaction
- Service Tickets
- Sports Massaging
- Complex Problem-Solving
- Academic Advisement
- Administering Student Records
- Skin Care
- Time Management
- Interactive Learning
- Student Engagement
- Curriculum Standards
- Financial Literacy
- Evaluating Student Performance
- Coordinating Student Schedules
- Advising Students
- Social Perceptiveness
- Course Lectures
Accomplishments
- Supervised team of 6 staff members.
Fitness, travel, cooking and road tripping
I'm impassioned about my workout routine, typically training 5 or 6 days a week.
I love to travel and have been to many exciting points of interest, California, Texas, Florida, Montana, Ireland, Scotland, Nicaragua and many more, I always have a travel budget going because travel is the best gift we can give ourselves.
Love to cook and bake! My Mom was a food stylist, she made food for commercials and cookbooks: I learned that food should not only taste great, but it should look great too.
I am an easy going and fun person always looking for something fun to do or new adventures to try, but I'm also into yoga, reading the book I'm obsessed with or enjoying a day of peace, calm with no tv or media.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You often meet your fate on the road you take to avoid it.
French proverb
Timeline
Med Spa Receptionist
Local Luxury Med Spa
2022.10 - Current
Retail Sales and Massage Therapy Instructor
Aveda Corporation
2005.03 - Current
Certified Massage Therapist
Lisa Metusalem, Massage Co.
2003.03 - 2022.05
Fine Jewelry Manager
Hoff Jewelers
1991.10 - 2003.11
Certification - All Massage Modalities Including Chinese Cupping
Aveda Institute
High School Diploma -
St. Anthony Village Senior High School
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