Lisa Meyer
Sanford,MI
Summary
Dynamic global vendor management director with extensive experience in food/beverage, automotive, and Amazon industries, offering versatile skills applicable across business functions. A results-oriented leader committed to driving vendor management excellence through CI, customer/employee/vendor satisfaction, revenue growth, safety/quality (OSHA, GMP, SQF, FDA, FAA, TSA, ISO, DR/BC), optimization, logistics, and product/service/delivery innovations.
A natural in evolving productive relationships, adept at identifying opportunities and resolving complex challenges, delivers strong results through quick learning, dedicated effort, and leveraging leading processes/tools. Maintains a positive attitude and has excellent analytical and interpersonal skills.
Proven expertise in driving significant process improvements, vendor/employee engagement, mitigating risks, and developing best practices. Led global, cross-functional teams across organizational levels/multiple sites to achieve strategic objectives and drive sustainable growth.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Global Director Vendor Management
Johnson Controls/Adient
01.2017 - Current
- Led strategy, contract, relationship, performance, cost, innovation, and risk management activities for 2500 vendors with a $175M spend.
- Ensured team effectively navigated vendor relationships to facilitate contractual commitments delivered across the business.
- Collaborated with stakeholders to attain vendor requirements, mitigating delays, passing audits, negotiating/mediating, preventing/resolving issues, and improving processes (NDA, onboarding, SLA governance, etc.).
- Delivered >$1.7B cash flow revenue/savings through TSAs with JCI (spin-off), YFAI ($379M), Aerospace Boeing (JV), Futuris ($360M), Recaro ($150M), Sage ($175M), Nobo ($603M), Russia (closed), Gebze (JV), and SJA ($58M).
- Governed/negotiated 10 partnerships via Transition Services Agreements (extensions, change requests, process improvements).
- Led global strategy development to enhance operational efficiency across multiple regions.
Global Operations Leader
Amazon Airlines + Fulfillment Center
01.2019 - 01.2021
- Oversaw operations on 14 airlines dedicated to transporting millions of products (unloading/sorting/loading planes).
- Proactively addressed issues and implemented process improvements to accommodate explosive growth in shipping volume and reduced timing, while motivating the team to meet challenges of an aggressive deadline-driven environment.
- Achieved site/regional records for highest volume, new site launch volume, on-time record, quality/pick time.
- Airport: led Area Managers/1500 Associates. Fulfillment Center: led Area Managers/Process Analysts/350 Associates. Focused on safety, quality, performance, and customer experience.
- Developed/shared best practices to enhance operational efficiency. Enforced policies/procedures (TSA/FAA), met/exceeded operational goals/deadlines, and aligned activities with strategic plans/forecasts.
- Site launched amidst global pandemic in less than one year. Managed outbound/quality operations, ensuring smooth processes and adherence to safety/quality standards.
- Conducted performance appraisals, addressed staffing needs to maintain operational efficiency. Mentored/developed team members for career progression. Provided training to Pontiac for successful new site launch, ensuring smooth operations and adherence to standards.
Global Director Communications
Johnson Controls/Adient
01.2014 - 01.2017
- Achieved >$25M in savings as Cost Optimization Leader through partnerships with HR, Finance, Procurement, and IT.
- Led global strategy/optimization projects, including feedback/status via global communications/Town Halls.
- Implemented ITIL and Service Catalog to optimize IT framework and ordering.
- Designed/implemented a Career Development Framework, including skills assessments/metrics, to support professional growth.
- Conducted customer satisfaction surveys and implemented training curriculum/best practices to enhance service quality.
- Successfully established new headquarters in a non-JCI building for 350 employees, including infrastructure, network, safety protocols, computer rooms, office furniture, amenities, and security. Delivered move-in date ahead of schedule and earned 'Herding Cats' Leader award from CIO.
Global Director Lean Operations, HR, Business Process + Project Management
Kraft Foods/Beverages
01.2007 - 01.2014
- Led Lean Six Sigma innovations and governance for global projects, driving efficiency and quality improvements.
- Operations/Value Stream Mapping leader for Cream Cheese Plants (>$1B annual sales).
- Governance Leader of IT/Procurement/Facilities Center of Excellence (COE) oversaw outsourcing relationships and transitioning infrastructure/services to a unified global approach (7 year/$1.3B contract).
- Successfully managed global divestiture of Kraft/Mondelez (100K employees), ensured seamless data conversion and payroll operations without business interruptions.
- Oversaw HR Payroll during Cadbury acquisition (200-year-old company) into Kraft, ensuring smooth integration and operations.
- Implemented best practices for corporate email/meetings, resulting in time savings equivalent to one day per employee per month.
- Led Six Sigma Black Belt project on e-pay statements (salary/hourly), resulting in annual savings of $500K.
- Spearheaded SAP global data simplification project, resulting in 50% reduction in data volume.
- Managed Year-End W2 project, meeting legal payroll statement requirements and delivering on time.
- Simplified customer interface for HR Self-Service Solutions, enhancing user experience.
- Implemented payroll process improvements (Shared Services Center) enhancing operational efficiency by reducing errors by 35%.
- Defined strategy/governance framework for vendor management and conflict resolution.
- Saved >$200M by improved global service offerings/delivery without business interruptions. Liaison for teams co-located in India.
Lean Champion + Global Value Management + C-Suite Consultant
Ford Motor Company
01.2001 - 01.2007
- Led Global Cultural Transformation initiative with plant leaders and UAW, including team formation/checkpoints/pilots/audits.
- Implemented a Lean Production System (LPS) resulting in >$250M in inventory savings in the largest plant.
- Developed strategies, procedures, and training programs and successfully implemented LPS across plants.
- Established work group ideas/issues system to encourage employee involvement/feedback.
- Directed 60 direct reports/7500 employees in lean tools: visual factory, Kaizen, 5S, red tag, error-proofing, OIS/SOP, control boards, waste identification, VSM, metrics, inventory management, 5 Whys, fishbone, SMART Cards, and JIT. Achieved significant improvements in output, safety, quality, customer satisfaction, production flexibility, inventory accuracy, and preventive maintenance/TPM.
- Conducted 40 hours of Lean/OCM training per employee.
- Achieved annual savings >$125M by reducing consumption and IT commodity costs.
- Spearheaded CIO Steering Committee to drive governance, establish benchmarks, and streamline reporting processes.
- Led Office Committee in reducing building leases/open office, resulting in >$150M in annual savings.
- Created/deployed Knowledge Transfer database, including feedback loop, benefiting employees.
- Improved company survey results by 12% by leading 10 improvement teams focused on enhancing customer satisfaction.
- Increased organizational alignment by implementing a global scorecard and creating team sites to enhance vision/priorities.
- Identified/eliminated audit gaps in Disaster Recovery and Business Continuity (DR/BC), resulting in successful audit outcomes. Developed/implemented/tested strategies in collaboration with Finance, Corporate, Security, Purchasing, Suppliers, and Land to improve DR/BC processes delivering annual savings of >$150M.
- Managed network, data centers, and implemented systems as an IT Manager/Analyst/Programmer/Help Desk. Selected/launched global standard Office tools.
Education
Master of Global Project Management - PMP
George Washington University
DC01.2004
Master of Business Administration - MBA
Central Michigan University
Mount Pleasant01.2002
Strategic Leadership Series - Strategic Management
University of Wisconsin
Milwaukee, WI01.2015
Global Corporate Executive Leadership and Strategy - Strategic Management
Michigan State University
Lansing, MI01.2012
Skills
- Visionary Leadership
- Program/Team Management
- Complex Problem Resolution
- Cross Functional/Stakeholder/Vendor Collaboration and Sourcing
- Driving Results/Optimization
- Customer Service
- Strategy/Governance
- Communications/Change Management
- Trainer/Mentor/Coach/Innovator
- Best Practices/Transformation/Turnaround
- Risk Assessment/Benchmarking
- Service Level Agreements (SLA)
Certification
- Lean Knowledge Shingo Institute/AME/SME
- Lean Operations Champion Ford's largest plant
- Organizational Change Management (OCM) PROSCI (ADKAR)
- Six Sigma Black Belt GPS
- Diversity, Equity & Inclusion (DEI) CADIA
- Business Process Outsourcing (BPO) International Association of Outsourcing Professionals (IAOP)
- Recruiter University of Texas - Engineering/Computer Science
- Michigan Lean Consortium (MLC)
- Dale Carnegie Graduate
Languages
English
German
Timeline
Global Operations Leader
Amazon Airlines + Fulfillment Center
01.2019 - 01.2021
Global Director Vendor Management
Johnson Controls/Adient
01.2017 - Current
Global Director Communications
Johnson Controls/Adient
01.2014 - 01.2017
Global Director Lean Operations, HR, Business Process + Project Management
Kraft Foods/Beverages
01.2007 - 01.2014
Lean Champion + Global Value Management + C-Suite Consultant
Ford Motor Company
01.2001 - 01.2007
Master of Global Project Management - PMP
George Washington University
Master of Business Administration - MBA
Central Michigan University
Strategic Leadership Series - Strategic Management
University of Wisconsin
Global Corporate Executive Leadership and Strategy - Strategic Management
Michigan State University