Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Michelle Cannon

West Point,MS

Summary

Experienced Remote Customer Service/Support Adviser with a strong background in health care, customer relations, chat, data input, and technical support. Seeking a position to leverage knowledge and expertise in a reputable organization for contributing to its growth. Demonstrated ability to actively listen and effectively respond to repetitive questions while efficiently recording customer information and inquiries. Skilled in delivering exceptional customer service and maintaining proficiency with software systems. Well-versed in handling all aspects of a Personal Lines Business. Proficient in MS Office (Outlook, Word, Excel, and PowerPoint) and known for excellent oral communication and problem-solving skills.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

6
6
years of professional experience

Work History

Remote Bank Annalist / Remote Customer Services Advisory

Line 5 LLC
11.2023 - 02.2025
  • Answer calls for Banking Loans information updating customers information while collecting payments and going over details about account
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Customer Service Agent

Senture / Humana
04.2023 - 08.2023
  • Provide health relate answers to either finding a PCP or Pharmacy related question guiding to the correct line of service
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Addressed customer account discrepancies and concerns.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.
  • Assisted in training new hires, sharing best practices for effective customer service delivery.
  • Responded to customer requests for products, services, and company information.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Virtual Customer Services Agent

Senture Connect
10.2022 - 04.2023
  • Reviewed terms of sales, credit, contracts and determined appropriate strategies to generate payments
  • Contacted customers concerning scheduled service calls
  • Managed dispatch duties as a substitute
  • Acquired and maintained up-to-date client product knowledge
  • Provided information to various clients on services and enhancements
  • Determined services outages and maintained customer information
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Exceeded performance targets consistently, demonstrating strong commitment to delivering top-notch virtual customer service.
  • Balanced multiple priorities simultaneously, effectively managing time-sensitive tasks while maintaining a strong focus on delivering exceptional service experiences.
  • Delivered prompt service to prioritize customer needs.

Customer Services Adviser

UnitedHealthcare
05.2021 - 12.2021
  • Answering and promptly resolving complaints, rendering advice to coverage and up selling as needed
  • While effectively listen and showing empathy and showing knowledge to a first-time resolution to Advocate for Health Plan
  • Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
  • Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.

Virtual Customer Services Pharmacy Agent

The Results Company & Broad Path
11.2018 - 04.2020
  • Used Computer terminal to access customer information and conveyed necessary information to customers
  • Promptly resolve customer’s problems and complaints
  • Answer customer question and provided accurate billing information
  • Communicate effectively over the phone with customers and co-workers
  • Negotiated credit extensions when necessary
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • Informed clients of policies and procedures.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.

Education

E Institute
Avon dale, Arizona

High School / GED -

West Point High School
West Point, Mississippi
01.1990

Skills

  • Teamwork and collaboration
  • Friendly, positive attitude
  • Customer service
  • Problem-solving
  • Multitasking
  • Computer skills
  • Time management
  • Excellent communication
  • Organizational skills
  • Attention to detail
  • Microsoft office
  • Flexible and adaptable
  • Data entry
  • Active listening
  • Customer relations
  • Calm under pressure
  • Critical thinking
  • Dependable and responsible

Timeline

Remote Bank Annalist / Remote Customer Services Advisory

Line 5 LLC
11.2023 - 02.2025

Customer Service Agent

Senture / Humana
04.2023 - 08.2023

Virtual Customer Services Agent

Senture Connect
10.2022 - 04.2023

Customer Services Adviser

UnitedHealthcare
05.2021 - 12.2021

Virtual Customer Services Pharmacy Agent

The Results Company & Broad Path
11.2018 - 04.2020

E Institute

High School / GED -

West Point High School

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Lisa Michelle Cannon