Lisa Michocki
Bel Air,MD
Summary
Dynamic Director oversees every facet of production with strong project management and decision-making skills. Brings comprehensive knowledge of [Type] production writing, planning and technical operations. Skilled at coordinating production plans and personnel resources to complete work under tight deadlines.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Director
Towson University
05.2011 - Current
- Established an innovative staff position; Professional Development Partner, which specializes in supporting students and faculty with in depth knowledge of a designated area of study and industry trends.
- Manage six full-time
- Advised student leaders through the creation of a Food Insecurities Initiative that was established from ground up, laying out framework, and defining roles.
- Secured a $15,000 grant from a community partner to enhance student programs.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Established departmental performance goals and provided feedback for underperforming areas.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Drafted and distributed reports to assist board members with critical business decisions.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Scheduled and supervised department meetings to discuss new ideas and update participants on program details and milestones.
Program Director
Towson University
05.2011 - 08.2014
- Responsible for hiring, scheduling and managing one staff member and 5-7 faculty.
- Provided continuous improvement for curriculum enhancements through analysis of course assessments and student evaluations.
- Annually reviewed 700+ internship sites.
- Championed process improvements for enrollment that resulted in increased student satisfaction.
- Advanced community outreach efforts and number of internship sites by forging strong relationships with external partners.
- Increased On-Campus Recruiting opportunities year-over-year to expand large scale networking events and one-on-one employer/student engagement.
- Secured over $5,000 in grants from community partners to enhance two high-impact mentoring programs; MentHER and Mentoring Tomorrow's Leaders leading to increased participation and expanded content.
- Managed the signature program The Associate, consisting of developing strategic partnerships with C-Level Executives, coordinating with over 20 local and national businesses presenting learning opportunities for students and seven job offers for soon-to-be graduates.
- Served as the advisor to Beta Gamma Sigma; the National Honor Society for AACSB accredited business schools.
- Acted as the liaison for the Student Leadership Council to the Dean's office.
- Reconciled a department budget on a monthly basis.
- Maintained and updated project related documents.
- Collaborated closely with executive leadership to develop strategic plans for long-term growth.
Business Development Associate
JPB Enterprises
02.2010 - 10.2010
- Created business development initiatives for outsourced accounting division.
- Provided exceptional customer service by addressing client concerns promptly and maintaining regular communication throughout the partnership process.
- Managed the needs of clients using strong prioritization and multitasking abilities.
- Maintained accurate records of all prospecting activities using CRM software tools for effective lead tracking and follow-up efforts.
Classified Account Executive
Baltimore Magazine
11.2007 - 02.2010
- Developed and strengthened relationships with new and existing clients via regular check-ins while assessing their needs and identify upselling opportunities.
- Identified new sales opportunities through cold calling and attending networking events.
- Resolved issues promptly through effective communication to drive satisfaction and enhance customer service.
- Set and achieved company defined sales goals by consistently building a solid pipeline of prospects and creating customized solutions for clients through diligent research and targeted outreach efforts.
- Managed sales cycle and multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
National Advertising & Marketing Assistant
Girls' Life Magazine
06.2007 - 11.2007
- Managed campaigns for various clients.
- Contributed to achieving advertising goals for monthly publication.
- Monitored website traffic for clients digital marketing and assisted in developing quotes for future implementation.
- Maximized event attendance with thorough planning, promotion, and logistics support for mall tours.
- Contributed to weekly team meetings and brainstorming sessions.
Administrative Assistant
Camden Benefits Group
11.2003 - 06.2007
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Supported three partners through scheduling client meetings and preparing documents.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Created and maintained databases to track and record customer data.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
Bachelor of Science - Business Administration
Towson University
Towson, MD05.2007
Associate of Arts - General Studies
Harford Community College
Bel Air, MD05.2001
Skills
- Cross-functional Team Leadership
- Department Oversight
- Strategic Planning and Goal Setting
- Customer Relationship Management
Accomplishments
- Responsible for leading two department reorganizations to enhance student academic and career advising experience.
- Supervises a team of six staff members and 3-5 student workers and interns.
- Used Microsoft Excel to develop internship site tracking for 700+ students each academic year.
- Co-founder of GIVE Fellowship - empowering civic-minded professionals with resources, tools, and connections to strengthen communities. with communities.
Affiliations
- National Association of Colleges & Employers (NACE)
Certification
Diversity, Equity & Inclusion, Cornell University - 2023
Timeline
Director
Towson University
05.2011 - Current
Program Director
Towson University
05.2011 - 08.2014
Business Development Associate
JPB Enterprises
02.2010 - 10.2010
Classified Account Executive
Baltimore Magazine
11.2007 - 02.2010
National Advertising & Marketing Assistant
Girls' Life Magazine
06.2007 - 11.2007
Administrative Assistant
Camden Benefits Group
11.2003 - 06.2007
Bachelor of Science - Business Administration
Towson University
Associate of Arts - General Studies
Harford Community College