Summary
Overview
Work History
Education
Skills
Certification
Timeline
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LISA MICKEY

Batavia,IL

Summary

Proven track record in restaurant management, process strategy, national/international training, and leadership coaching. Passionate about helping individuals reach their full potential and achieve tangible results.

Overview

37
37
years of professional experience
1
1
Certification

Work History

Learning Specialist

United Airlines
Chicago, IL
01.2023 - Current
  • Tailored and facilitated vendor-created leadership development session from Franklin Covey, Crucial Learning, Mind Gym, DiSC, and others for new and experienced leaders.
  • Facilitated open discussions between participants regarding the challenges they faced in their roles as leaders.
  • Provided guidance and advice to newly appointed managers regarding how best to lead their teams effectively.
  • Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.

Certification Coach

The Mind Gym
Chicago, IL
07.2012 - 01.2023
  • Advised participants on how to effectively manage change within their organization.
  • Coached leaders on how to create an environment that fosters collaboration among teams.
  • Conducted individual and group coaching sessions, providing feedback on technique and skill improvement.
  • Facilitated training sessions on effective communication, team building, problem solving and conflict resolution skills.
  • Helped leaders recognize their own blind spots in order to become more self-aware.

Corporate Trainer

Bank One
Chicago, IL
09.1993 - 07.2002
  • Developed, designed, and implemented all training (face-to-face and virtual) worldwide for a state-of-the art, award- winning intranet-based marketing tool, which was a ground-breaking innovation at the time
  • Acted as liaison between IT developers and end-users in the design, functionality, and testing of the tool.

General Manager

McDonald's
Lindenhurst, IL
08.1987 - 10.1992
  • Started as a crew member, progressively taking on all responsibilities of General Manage (promoted to role in 1990)
  • Oversaw talent acquisition, training, scheduling, ordering, maintenance, and management of staff, including discipline, incentive, and management development.

Education

Communications -

Trinity International University
Deerfield, IL
01.2002

Skills

  • Online training experience
  • Exceptional writer
  • Strategic planning
  • Relationship Building
  • Outstanding social skills
  • Critical thinking
  • Coaching and Mentoring
  • Performance Improvement
  • Public Speaking
  • Creativity and Innovation
  • Diversity and Inclusion
  • Leadership Development

Certification

  • Basic, Intermediate, and Advanced Operations Leadership from McDonald's Hamburger University
  • Certified Professional Coach Certification from IPEC

Timeline

Learning Specialist

United Airlines
01.2023 - Current

Certification Coach

The Mind Gym
07.2012 - 01.2023

Corporate Trainer

Bank One
09.1993 - 07.2002

General Manager

McDonald's
08.1987 - 10.1992

Communications -

Trinity International University

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LISA MICKEY