Moni Moses
Albany,NY
Summary
Reliable Shift Leader with 5 years in the food service industry. Organized, reliable and successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
3
3
years of professional experience
Work History
Crew Member
McDonald's
02.2024 - Current
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Digital Personal Shopper
Walmart
12.2023 - 03.2024
- Cultivated strong relationships with clients through consistent communication and timely follow-ups, resulting in repeat business.
- Increased sales revenue by carefully selecting high-quality products tailored to the unique needs of each client.
- Streamlined shopping processes for clients by conducting thorough research and staying current on fashion trends and product availability.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Shift Leader
McDonald's
03.2022 - 11.2023
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
Crew Member
Moe's Southwest Grill
10.2022 - 03.2023
- Worked front counter, Grill and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
Shift Leader
McDonald's
11.2021 - 06.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
Crew Worker
DiBella's Subs
12.2020 - 07.2021
- Always have to be in motion, definitely did everything when i could i was very helpful! be polite to customers even if they may be wrong! just have a good smile and work hard
Education
No Degree -
Watervliet Junior-Senior High School
Watervliet, NYAssociate of Science - Criminal Justice In Progress
Fayetteville Technical Community College
Lumberton, NCHigh School Diploma -
Seneca Valley High School
Germantown, MD06.2022
Skills
- Food Preparation
- Shift Management
- Teamwork and Collaboration
- Food Safety
- Food Handling
- Customer service
- Hospitality
- Conflict Resolution
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
Timeline
Crew Member
McDonald's
02.2024 - Current
Digital Personal Shopper
Walmart
12.2023 - 03.2024
Crew Member
Moe's Southwest Grill
10.2022 - 03.2023
Shift Leader
McDonald's
03.2022 - 11.2023
Shift Leader
McDonald's
11.2021 - 06.2022
Crew Worker
DiBella's Subs
12.2020 - 07.2021
No Degree -
Watervliet Junior-Senior High School
Associate of Science - Criminal Justice In Progress
Fayetteville Technical Community College
High School Diploma -
Seneca Valley High School