Lisa Middour
San Antonio,TX
Summary
Adaptable professional with strong skills in medical coding, classroom management, and customer service. Proven ability to support and engage students, maintain organized environments, and handle financial transactions accurately. Seeking to leverage diverse experience to contribute to a new role.
Overview
22
22
years of professional experience
Work History
Substitute Teacher
N.E.I.S.D
08.2023 - 05.2024
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Supervised lunchroom and recess activities.
Stay at Home Mom
Self
01.2017 - 07.2023
- Did all the full-time mom duties and raised my kids to be the best, most respectful children they can be.
Sales Associate
Chubby's Mattress
01.2012 - 01.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
Assistant Property Manager
Grubb & Ellis
12.2008 - 01.2012
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Processed security deposit refunds.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
- Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
Front Desk
General Family Practice, Dr. G.V. Gaitande
01.2002 - 05.2006
- Streamlined front desk operations for increased efficiency and improved customer service.
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Checked patient insurance, demographic, and health history to keep information current.
- Assisted with medical coding and billing tasks.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
- Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.
- Maintained current and accurate medical records for patients.
- Performed various administrative tasks by filing, copying and faxing documents.
Education
CPC Certification in Progress - Medical Coding
AAPC
Online 02-2024
Bachelor of Arts - Marketing
University of Phoenix
Tempe, AZ05-2011
Associate of Arts - Business
University of Phoenix
Tempe, AZ01-2008
High School Diploma -
Uvalde High School
Uvalde, TX05-2003
Skills
- ICD-10-CM
- CPT/HCPCS Level II
- Medical coding knowledge
- Medical coding capability
- Medical coding understanding
- Quick learner
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Excellent people skills
- Excellent communication skills
- Organization
Timeline
Substitute Teacher
N.E.I.S.D
08.2023 - 05.2024
Stay at Home Mom
Self
01.2017 - 07.2023
Sales Associate
Chubby's Mattress
01.2012 - 01.2017
Assistant Property Manager
Grubb & Ellis
12.2008 - 01.2012
Front Desk
General Family Practice, Dr. G.V. Gaitande
01.2002 - 05.2006
CPC Certification in Progress - Medical Coding
AAPC
Bachelor of Arts - Marketing
University of Phoenix
Associate of Arts - Business
University of Phoenix
High School Diploma -
Uvalde High School
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