Lisa Mikula
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Performer
Universal Orlando Resorts
Orlando, FL
08.2024 - Current
- Followed safety protocols to ensure the safety of all participants.
- Interacted with guests to provide an immersive horror experience.
Social Media Manager
Nuva Wellness and Spa
Orlando, FL
06.2023 - Current
- Created engaging content for multiple social media platforms, such as Facebook, Instagram, and TikTok
- Monitored customer comments on various social media channels and responded in a timely manner
- Crafted visual designs and brand messaging elements for consistency across digital advertising and marketing platforms
Contractor Security Escort
SAP Inc.
RAF Lakenheath, United Kingdom
04.2019 - 12.2019
- Ensured safety protocols were being followed at all times by employees and subcontractors on site.
- Supervising third-party contractors being escorted onto and throughout military bases
- Immediately reported safety hazards for remediation response
Shift Lead
Starbucks
RAF Lakenheath, United Kingdom
01.2017 - 04.2019
- Coached and trained employees and managed daily work assignments to enhance operations
- Completed opening and closing duties to facilitate business operations
- Managed store operations during absence of Store Manager or Assistant Manager
Brand Ambassador
Gap Inc
Miami Beach, FL
01.2015 - 10.2016
- Conducted inventories on a regular basis to track stock levels
- Helped customers find specific products, answered questions and offered product advice
- Developed and implemented display plans to maximize product visibility
Assistant Manager
Jimmy Johns Gourmet Subs
Orlando, FL
01.2014 - 01.2015
- Provided excellent customer service and managed customer service inquiries and complaints in a timely manner
- Organized schedules, workflows and shift coverage to meet expected business demands
- Analyzed and reconciled discrepancies in cash balances
Skills
- Punctual and Dependable
- Excellent Customer Service
- Strong oral and written communication skills
- Fluent in both English and Spanish
- Cash handling ability
- Content Creation
Certification
- Meta Social Media Marketing Certification
- Managing Emotions in Times of Uncertainty and Stress Course Certification
- Employee Relations Course Certification
- Nurse Technician Certification
Timeline
Performer
Universal Orlando Resorts
08.2024 - Current
Social Media Manager
Nuva Wellness and Spa
06.2023 - Current
Contractor Security Escort
SAP Inc.
04.2019 - 12.2019
Shift Lead
Starbucks
01.2017 - 04.2019
Brand Ambassador
Gap Inc
01.2015 - 10.2016
Assistant Manager
Jimmy Johns Gourmet Subs
01.2014 - 01.2015
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