Lisa Miller
Summary
Results-driven professional seeking position as Customer Service Associate. Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of backgrounds and cultures.
Overview
14
14
years of professional experience
Work History
Preschool Teacher
North Shelby Baptist Church
Birmingham, AL
01.2012 - Current
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Educated students in foundational concepts such as shapes, numbers and letters.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Applied play-based strategies to provide diverse approaches to learning.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
Restaurant Manager
Chili's Bar And Grill
Chattanooga, TN
03.1998 - 02.1999
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Server-Bartender
Chili's Bar And Grill
Knoxville, TN
06.1995 - 03.1998
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Increased sales significantly by upselling higher-end products to customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Associate of Arts - Restaurant And Food Services Management
Pellissippi State Community College
Knoxville, TNSkills
- Educational Material Development
- Play-Based Learning
- Organizing and Distributing Materials
- Lesson Planning and Preparation
- Encouraging Participation and Inclusivity
- Front of House Management
- Supply Ordering and Management
- Staff Scheduling
- Upbeat and Positive Personality
Timeline
Preschool Teacher
North Shelby Baptist Church
01.2012 - Current
Restaurant Manager
Chili's Bar And Grill
03.1998 - 02.1999
Server-Bartender
Chili's Bar And Grill
06.1995 - 03.1998
Associate of Arts - Restaurant And Food Services Management
Pellissippi State Community College
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