Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
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Timeline
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Lisa Miller

Waukegan,IL

Summary

Team-oriented Warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments.

Overview

21
21
years of professional experience

Work History

Customer Service

Medline Industries
Remote, Illinois
03.2021 - 07.2021
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Developed strong rapport with customers and created positive impression of business.
  • Respond to and resolve customer service inquiries and problems via the telephone and record consistent problem areas.
  • Place orders, track shipments, and ensure orders are shipped on-time.
  • Ensure customers are satisfied with the issue resolution.
  • Maintain a record of calls and note customer records as necessary to maintain consistency in service.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with minimal wait times.

Warehouse Team member

Amazon
01.2020 - 04.2020
  • Receive packages from trailer that can total up to 46,000.
  • Induct packers with handheld device.
  • Trouble shoot handheld device.
  • Sort packages to work stations.
  • Store packages to be picked up by drivers.
  • Store packages at a rate up to 280 a hour.
  • Maintained a safe working environment.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Used forklifts and pallet jacks to relocate products.
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Wrapped pallets in shrink wrap prior to loading.

Customer Service Specialist

CVS Health
Buffalo Grove, IL
11.2019 - 01.2020
  • Responsible for the overall coordination and processing of new patient medication orders and reorder Help patients with translating and entering in new or refill prescriptions into the pharmacy information system Confirm PA authorizations Work with insurance companies, healthcare providers and/or internal teams to screen, identify, resolve and defer orders that have accounts receivable or clinical issues.
  • Superb communication skills with insurance companies, patients and internal partners to ensure the processing of specialty medications in a timely manner and to ensure that financial and clinical expectations are being met prior to fulfillment.
  • Work in a fast-paced environment and demonstrating compassionate, genuine care for patients and customers,.
  • Assisted customers with a warm and professional attitude.
  • Assisted customers with questions.

Warehouse Worker

Amazon Fulfillment Associates
Kenosha, WI
10.2018 - 11.2019
  • Responsible for the overall coordination and processing of new patient medication orders and reorder Help patients with translating and entering in new or refill prescriptions into the pharmacy information system Confirm PA authorizations Work with insurance companies, healthcare providers and/or internal teams to screen, identify, resolve and defer orders that have accounts receivable or clinical issues.
  • Superb communication skills with insurance companies, patients and internal partners to ensure the processing of specialty medications in a timely manner and to ensure that financial and clinical expectations are being met prior to fulfillment.
  • Work in a fast-paced environment and demonstrating compassionate, genuine care for patients and customers,.
  • Assisted customers with a warm and professional attitude.
  • Assisted customers with questions.

Collections Representative

Enova Financial
Gurnee, IL
10.2012 - 09.2018
  • Take inbound calls, make outbound calls, or communicate via email to customers.
  • Set up arrangements for repayment on past due accounts.
  • Work customer collection issues.
  • Update customer information on accounts.
  • Communicate with other departments regarding special circumstances on customer accounts.
  • Apply a professional attitude and image for all internal and external customers.
  • Perform other functions as assigned by management.
  • Perform Sr.
  • Collections Rep duties.
  • Answer all inbound calls, chats or issues from customers to provide them with accurate product and service information.
  • Follow-up on all customer requests via phone, chat and email.
  • Provide loan extensions and process loan payments.
  • Identify, research, and resolve customer issues.
  • Recognize, document and alert the supervisor of trends in customer calls, chats or issues.
  • Recommend process improvements.
  • Provide a high level of service to our callers to ensure they understand the loan process, and to create referrals.
  • Apply a professional attitude and image for all internal and external customers.
  • Perform other functions as assigned by management.
  • Counseled debtors on payment options and arranged installment agreements.
  • Handled outbound and inbound calls daily with goal of collecting owed debt.
  • Processed payments and contracts on accounts.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Negotiated to collect balance in full.
  • Achieved monthly goals of through effectively.
  • Resolved challenging situations with friendly but firm strategies.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Trained new team members on scripts, company services and performance strategies and provided mentoring.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Achieved performance goals on consistent basis.
  • Maintained high volume of calls to meet demands of busy group.

Credit and Collections Representative

LTD Commodities
Bannockburn, IL
09.2007 - 10.2012
  • Maintain a high degree of confidentiality
  • Place outbound calls to customers to resolve issues related to new orders blocked for credit review
  • Secure payment in a single call and/ or ensure appropriate resolution Resolve customer issues in a single call and/or issues to ensure appropriate resolution
  • Perform collections on past due accounts
  • Negotiate payments and set up payment arrangements for customers Research payments and unapplied monies
  • Place past due accounts with collection agencies
  • Post payments from collection agency.
  • Used skip tracing resources to locate debtors and updated information in company system.

Customer Service Supervisor

Wal-Mart Supercenter
Antioch, IL
08.2005 - 09.2007
  • Prepared and processed defective or damaged items Identified areas for signs of shrink and security risks
  • Organized and maintained an effective filling system
  • Managed and separated various reports to summarize relevant information and distributed reports to appropriate Associates
  • Assisted management with the supervision of Cashier to ensure that transaction is following company procedures
  • Monitored and maintained cash levels in the registers, podiums and the front-end change fund to ensure the availability of appropriate funds
  • Held weekly meetings to guarantee the development, success and recognition of Associates by following company procedures for training performance evaluations, and hiring and promotion process.
  • Coached employees through day-to-day work and complex problems.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Created customer support strategy to increase customer retention.
  • Kept abreast of new company products and services to effectively answer questions and resolve complaints.
  • Assessed and authenticated customer exchanges, voids and returns.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.

Customer Care Specialist

Washington Mutual
Vernon Hills, IL
01.2001 - 01.2004
  • Answered a high volume of inbound calls
  • Administered the policies and procedures
  • Assisted with problem solving techniques to make the process more effective and resourceful
  • Established and maintained relationships with new and existing customers
  • Provide detail explanation of title and deed
  • Process payments and have allocated towards appropriate balance
  • Investigated and tracked missing payments Associated with different financial institutes, attorneys, insurance agents, loan representatives and title and escrow companies to help ensure deadlines were met.

Education

Master of Science - Criminal Justice

Colorado Technical University
Colorado Springs, CO
02.2015

Bachelor of Science - Criminal Justice

American InterContinental University
2011

Associate of Arts - Business Administration

American InterContinental University
2009

Skills

  • Product Tagging and Categorization
  • Microsoft Office
  • Data Entry and Database Skills
  • Safety Procedures
  • Reliable and Responsible
  • Order Fulfillment
  • Attention to Detail
  • Credit Card Payment Processing
  • Order Processing
  • Typing Proficiency
  • Critical Thinking
  • Call Center Operations
  • Active Listening

Additional Information

  • #readytowork , Willing to relocate: Anywhere, Authorized to work in the US for any employer

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Judge a man by his questions rather than his answers.
Voltaire

Timeline

Customer Service

Medline Industries
03.2021 - 07.2021

Warehouse Team member

Amazon
01.2020 - 04.2020

Customer Service Specialist

CVS Health
11.2019 - 01.2020

Warehouse Worker

Amazon Fulfillment Associates
10.2018 - 11.2019

Collections Representative

Enova Financial
10.2012 - 09.2018

Credit and Collections Representative

LTD Commodities
09.2007 - 10.2012

Customer Service Supervisor

Wal-Mart Supercenter
08.2005 - 09.2007

Customer Care Specialist

Washington Mutual
01.2001 - 01.2004

Master of Science - Criminal Justice

Colorado Technical University

Bachelor of Science - Criminal Justice

American InterContinental University

Associate of Arts - Business Administration

American InterContinental University

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Lisa Miller