Lisa Miller
Sulphur Springs,TX
Summary
- Over 35 years of experience in varied industries providing a customer service focused attitude to achieve problem resolution and customer satisfaction.
- Goal oriented self-starter able to work with little or no supervision but also a strong team player.
- Proven organizational, analytical, and multi-tasking skills.
- Problem Solving using advanced logic that includes root cause analysis with corrective action planning.
- Computer literate with multiple application platforms such as SAP, Ariba, AS400, AS400 Query Reporting, SDS Discovery 8, RVI and with Microsoft Office 2010 software, including Word, Excel, Access, and PowerPoint.
Overview
19
19
years of professional experience
Work History
Material Planner
Saputo Cheese USA Inc.
11.2019 - Current
- Executed Material Resource Planning (POs, STOs) in SAP based on demand forecast, historical inventory movement, and customer behavior.
- Investigated and resolve inventory discrepancies, updating processes to prevent future discrepancies.
- Monitored material inventory movements at assigned locations for accuracy and any quality or availability issues which may impact material supply.
- Communicated customer order changes to master data team to prevent over/shorts.
- Escalated inventory control issues which may impact material availability.
- Coordinated expedited orders with manufacturing affiliates to meet demand.
- I work closely with cross-functional teams and warehouses to ensure inventory accuracy, communicate shortages, expedite materials, and generally meet production needs.
- Manage packaging transitions, depleting inventory to minimize liability/write-off costs.
- Communicate with vendors to obtain product or service information such as availability and delivery schedule.
- I currently managed 300 plus material items and work with 35 vendors.
Customer Service Analyst - Supervisor
Saputo Dairy Foods USA
10.2015 - 11.2019
- Provided on site SAP Hypercare support for Sulphur Springs, TX and Murray, KY with focus on assisting warehouse and transportation functions.
- Planned, assigned and monitored work tasks for optimum team efficiency.
- Conduct coaching and mentoring sessions to support departmental goals and individual objectives.
- Managed Food Service, National and Retail Business/Distribution with $1.5MM impact to total revenue.
- Lead and manage team of 15 or more Customer Service Specialists servicing over 1,300 customers.
- Drive team efficiency and order fulfillment goals to achieve departmental KPIs and report progress to management.
- Perform quarterly and annual staff performance evaluations.
- Ensured compliance of policies and Standard Operation Procedures by monitoring daily operations of department. Implemented improvements in systems and processes.
- Analyzed data to identify strategies for improvement.
- Worked cohesively with other departments for transitions, product changes, training, and day-to-day operational purposes.
- Management of low code and obsolete product to minimize losses while meeting customer expectations.
- Managed export transactions and reconciled Ariba payments to outside agencies.
Customer Service Analyst, Dept. Team Lead
Saputo Dairy Foods USA
10.2013 - 10.2015
- Coached 15 plus team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Answered constant flow of customer calls with minimal wait times. Managed 50 plus calls per day.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Provided primary customer support to internal and external customers.
- Duties include assisting Customer Service Manager in overseeing daily operation of assigned National Accounts and Foodservice teams.
- Ran daily, weekly, and monthly reports such as Daily Shortage Report, Monthly Case Fill, SKU Velocity, McDonald’s QA Reporting, and various KPI/Service Level Reporting to include lead time and order change analysis by DC/Customer.
- Coordinate distribution of information between departments and teams.
- Maintain team time sheets and PTO; train new employees on system and procedures
- Oversee special projects and activities to ensure progress to given deadlines.
- Continual review of Standard Operating Procedures.
- Compile customer sales data in trends, item movement, and report findings to senior management/sales personnel.
Sr. Customer Service Analyst
Saputo Dairy Foods
01.2007 - 10.2013
Customer Service Specialist
Saputo Dairy Foods
01.2004 - 10.2007
Education
High School Diploma -
Sam Houston High School
Arlington, TX05.1988
Skills
- Manage Schedules
- Materials Requisition
- Creative Solutions
- Customer Needs Assessments
- Requisitions Management
- Material Verification
- Material Flow Management
- Critical Thinking
- Corrective Actions
- Motivational Leadership
- Complex Problem-Solving
Timeline
Material Planner
Saputo Cheese USA Inc.
11.2019 - Current
Customer Service Analyst - Supervisor
Saputo Dairy Foods USA
10.2015 - 11.2019
Customer Service Analyst, Dept. Team Lead
Saputo Dairy Foods USA
10.2013 - 10.2015
Sr. Customer Service Analyst
Saputo Dairy Foods
01.2007 - 10.2013
Customer Service Specialist
Saputo Dairy Foods
01.2004 - 10.2007
High School Diploma -
Sam Houston High School
Similar Profiles
Susana SaucedoSusana Saucedo
Relief Operator at Saputo Cheese USA Inc.Relief Operator at Saputo Cheese USA Inc.
William HarrisWilliam Harris
Production Lead at Saputo Cheese USA Inc.Production Lead at Saputo Cheese USA Inc.
Christopher YatesChristopher Yates
ESL Production Blender at Saputo Cheese USA Inc.ESL Production Blender at Saputo Cheese USA Inc.
Eunice GreenEunice Green
Sr. Customer Account Specialist at Saputo Cheese USA Inc.Sr. Customer Account Specialist at Saputo Cheese USA Inc.
Ruth SmithRuth Smith
Pediatric Social Worker at Nemours Children's HospitalPediatric Social Worker at Nemours Children's Hospital