Lisa Miller
Riverview,MI
Summary
Accomplished account manager, specializing in client relations and B2B consultative sales at a location level for fortune 500 companies. Experienced in business travel and working remotely. Possesses excellent customer service skills, problem solving skills, relationship building, multi-tasking, meeting deadlines, and maintaining a good attitude in all situations. Works well independently, and collaboratively among co-workers, vendors, and high-level executives. Eager to learn new skills. Looks to obtain a full time position with a growth oriented company that will allow me to utilize the skills that I have acquired through my past work experience but also hoping to gain new knowledge along the way.
Overview
24
24
years of professional experience
Work History
Service Director
World Emblem International
04.2015 - Current
- Charged with 100% client retention and reaching or exceeding goals through a consultative sales approach designed to ensure client success and maximize revenue.
- Manage one of the company's largest distributors, building client relationships to help bring sales to $4.5 million fiscal year to date.
- Make quarterly visits to over 40 client locations across 4 states, while still managing day to day client issues and internal company requirements.
- Independently set, coordinate, and conducts all meetings based on assessment of client's needs. Schedule meetings with multiple contacts from upper management to various department levels to ensure company wide client engagement and relationship establishment and enhancement.
- Review client's business processes to promote best practices and efficiencies that will ultimately help retain and grow revenue. Analyze buying trends through weekly sales reporting to identify any potential issues or opportunities.
- Conduct client training on company web and mobile app platforms either onsite of via web conference.
- Support clients by navigating internal resources through customer service representatives, multiple levels of management at various manufacturing sites across US, Canada, and Mexico.
- Onboard new major accounts by installation of products and client education.
- Communicate weekly with assigned customer base via phone or email and track activities in Salesforce.
- Work remotely from home office with weekly team web conference meetings and annual sales meeting. 40% business travel - in charge of booking all flights, hotels, rental cards, and manage a per diem based on set budget.
Sales Associate / Master of Ceremonies / Bartender
Crystal Gardens Banquet Center
04.1999 - 08.2016
- Worked full time from 1999-2005, also bartending part time until 2016.
- Met with clients directly to offer banquet packages to fit their needs.
- Provide excellent customer service in person or by phone to inquiring future and existing clients.
- In charge of planning of events and promotions held.
- Manage teams up to 30 staff members.
- Run lobby, answering all incoming phone calls, greeting guests, and directing them to correct event.
- Responsible for cash handling, ticket sales, catering, and successful outcomes of multiple events.
Customer Service
Weathergard Windows
04.2013 - 04.2015
- Schedule appointments for in home sales consultations.
- Assist walk in clients in company showroom.
- Data entry.
- Take and record results of appointments ran.
- Set up appointments for services calls.
- Answer inbound calls.
- Making outbound calls to confirm clients appointments.
- Submit applications on behalf of the client for home improvement financing.
- Complete finance paperwork upon job completion and submit to finance company for funding.
Office Manager
Superior Auto Transport
06.2011 - 04.2013
- Main contact between Ally Bank and Superior Auto Transport.
- Dispatched all transport requests to drivers.
- Tracked all transport requests to provide up to date information and estimated vehicle drop off to Ally Bank.
- Responsible for all invoicing to Ally Bank for all transported vehicles and tracking payment received.
- Responsible for all payroll tracking and disbursements of payroll checks to drivers.
- Responsible for all licensing and state regulation paperwork.
Customer Service
Weathergard Windows
03.2009 - 06.2011
- Schedule appointments for in home sales consultations.
- Assist walk in clients in company showroom.
- Data entry.
- Take and record results of appointments ran.
- Set up appointments for services calls.
- Answer inbound calls.
- Making outbound calls to confirm clients appointments.
- Submit applications on behalf of the client for home improvement financing.
- Complete finance paperwork upon job completion and submit to finance company for funding.
Customer Account Specialist
American General Financial Services
05.2005 - 11.2008
- Operate cash drawer, process payments, disbursements, and bank deposits.
- Maintained files and handled incoming mail.
- Prepare reports, type correspondence and transaction documents.
- Responsible for preparation and notarizing of legal documents also handling their recording and filing.
- Identify a client's needs for products and services.
- Provide customer service by greeting, assisting, and soliciting clients in the office and by contacting them by phone.
- Proficient in all aspects of lending operations including taking, processing, and underwriting loan applications.
- Work directly with local business owners to allow them to provide financing to their clients.
- Develop funding of contracts and manage dealer and customer accounts.
- Responsible for the collection of delinquent accounts.
Education
High School Diploma -
Henry Ford Community College
Dearborn, MI Skills
- Client Meetings
- Research and Facts Collecting
- Effective Customer Communication
- Customer Support and Assistance
- Problem Resolution
- Team Management
- Supervision and Leadership
- Customer Service
- Relationship Building
- Planning and Organizing
- Computer Skills
- Reliable and Trustworthy
- Team Building
- Training and Development
- Organizational Skills
- Data Management
- Friendly, Positive Attitude
- Good Work Ethic
Technology Proficiency
- Microsoft Word, Outlook, Excel, Publisher, Powerpoint, Teams, Dynamics
- Salesforce
- Rhythm Systems
Timeline
Service Director
World Emblem International
04.2015 - Current
Customer Service
Weathergard Windows
04.2013 - 04.2015
Office Manager
Superior Auto Transport
06.2011 - 04.2013
Customer Service
Weathergard Windows
03.2009 - 06.2011
Customer Account Specialist
American General Financial Services
05.2005 - 11.2008
Sales Associate / Master of Ceremonies / Bartender
Crystal Gardens Banquet Center
04.1999 - 08.2016
High School Diploma -
Henry Ford Community College
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