Lisa Miller
Summary
I am a highly dependable leader well versed in business and program management with talents for team building, coaching, collaboration and motivation as well as excellent customer relationship building skills.
Strong organizational skills make me the ideal candidate to successfully manage multiple priorities simultaneously.
Creative, resourceful, methodical and detail-oriented, I can leverage my independent and collaborative decision making skills, experience and sound judgement to positively impact organizational success.
Overview
35
35
years of professional experience
Work History
Managing Partner - Small Business
Victorian Bellbrook LLC
09.2007 - Current
- Maintain accounts receivables and payables and general bookkeeping for a small family-owned real estate investment group.
- Facilitate regular and emergent property maintenance.
- Collaborate in planning and managing refurbishing projects.
- Conduct showings for potential residential and commercial tenants.
- Interface with tenants regarding credit, lease, property and payment concerns.
Early Childhood Curriculum Specialist
Fairhaven Church
09.2012 - 09.2023
- Developed, wrote, resourced and prepared level-appropriate childcare and Sunday lessons to promote building spiritual foundations and spiritual growth in the early childhood classroom setting as a ministry of the church, while also empowering parents to become the primary spiritual influencers in their homes.
- Communicated respectfully and thoughtfully with parents and guardians by remaining sensitive to different families' cultures, values and needs. Building relationships with families and their children.
- Maintained a well structured and aesthetically pleasing classroom environment that stimulated learning in a safe, healthy and enjoyable setting.
- Served as a supervising team leader, cultivating the culture and training of an extensive group of teachers and caregivers and ministry teams with varying abilities and ages.
- Modeled and coached methods for successful classroom management and appropriate age-appropriate delivery of curriculum content leading to optimum results. Observing teaching techniques and interactions with children, parents and guardians.
- Served as a liaison and mentor to Early Childhood Ministry Teams including: Teachers, Caregivers, Ministry Support Volunteers and Community Special Needs Serving Teams
- Developed a policy and procedures manual, outlining the processes and expectations for both paid and volunteer leaders.
- Prepared teachers and children for success in the classroom settings by developing and implementing an engaging classroom routine, including a large variety of engaging learning activities, all in a ready-to-use format.
- Modernized instructional methods to incorporate technology driven teaching and enhance an aligned teaching approach across multi-site campuses.
- Collaborated with Campus Children's Pastor and other team members to develop an effective, creative and strategically aligned curriculum across all Kid's age groups.
- Attended professional meetings and conferences to maintain and improve professional competence and drive a well aligned program for a multi-site church structure.
- Managed a flexible weekly personal schedule to accommodate staff collaboration, visits with families, staff, serve teams and children, as well as special events.
Office Manager
Rainbow Restoration
10.2008 - 09.2012
- Receive and process leads from insurance companies and policy holders when they or their clients have sustained a water, sewage, fire, wind or smoke loss.
- Coordinate all office activities and schedule technicians for emergency or follow-up restoration services.
- Frequent phone interaction with agents, adjusters technicians and policy holders.
- Used industry expertise to process estimates through estimating software system and submit for insurance claims.
- Maintain daily Accounts Receivables and Payables and general bookkeeping.
- Assist Production Supervisors and Owner with any additional office tasks as required.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established workflow processes, monitored daily productivity, and implemented modifications based on
- Coached temporary employees on company processes to achieve maximum production; with special attention to exceptional care of client valuables and professional demeanor in client's homes.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Preschool Teacher
Epiphany Lutheran Preschool
09.1997 - 05.2008
- Teacher and Team Leader for Preschool Ministry Team. Created a working preschool board as a function of this team to oversee and support the activities or the school.
- Provided children with a developmentally appropriate education, building their academic and social skills upon a spiritual foundation, as an outreach ministry of the church.
- Maintained a safe, healthy, well-structured and aesthetically pleasing classroom environment that stimulated learning.
- Concurrently served as a member of the office staff for one year.
Retail Store Owner and Managing Partner
The Tyke Shop
03.1989 - 03.1997
- Managed the daily operations of an independent specialty toy and clothing store.
- Established foundational processes for business operations. Implemented business strategies, increasing revenue and effectively targeted new markets.
- Provided high-level, personalized customer service. Assisting staff with special requests and problematic customer situations.
- Developed and implemented the short and long term budget, advertising and marketing strategies and special events plans.
- Responsible for all purchasing, shipping and inventory control. Negotiated price and service with vendors to decrease expenses and increase profit.
- Tracked trends and suggested enhancements to both challenge and refine store's product offerings.
- Attended annual International Toy Fair and other industry events to source and purchase new and unique merchandise.
- Interfaced with numerous vendors representing small business start ups to Fortune 500 companies.
- Visually merchandised product to create seasonal displays, promotional displays and demonstrate unique product features.
- Hired, scheduled, trained and championed staff to deliver exceptional customer service, perform daily business functions and achieve a high level of sales productivity and return business.
- Observed each employee's individual strengths and initiated action-steps to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits. Processed employee payroll.
- Monitored daily cash reconciliation, discrepancies, inventory shrinkage.
Education
Bellbrook High School
Bellbrook, OHBachelor of Arts - Organizational Communications
Wright State University
Dayton, OHSkills
- Team Leadership, Team Development and Collaboration
- Training and Mentoring
- Building Trust and Relationships
- Event Planning
- Strategic Planning
- Writing and Communication
- Bookkeeping, Accounts Receivables and Payables, Payroll, Budgeting
- Workflow and Process Improvement
- Community Outreach and Education
- Business Development and Organizational Structure
- Technological Aptitude - Microsoft and other database, work flow scheduling, payroll and bookkeeping platforms
Community Involvement
Operation Prom Dress Organizational Team and Volunteer - This event has provided donated gowns and accessories to High School students looking forward to attending Prom. It is dedicated to promoting positive self image and confidence.
JoyRide Cars Volunteer - JoyRide Cars is a car club exclusively for kids with special needs. Their motto: "Kids, Cars, Smiles" says it all.
Church Serving in Various capacities - Substitute Worship Coordinator and an active member of our newly developed Strategic Planning Team 2023-2024
Timeline
Early Childhood Curriculum Specialist
Fairhaven Church
09.2012 - 09.2023
Office Manager
Rainbow Restoration
10.2008 - 09.2012
Managing Partner - Small Business
Victorian Bellbrook LLC
09.2007 - Current
Preschool Teacher
Epiphany Lutheran Preschool
09.1997 - 05.2008
Retail Store Owner and Managing Partner
The Tyke Shop
03.1989 - 03.1997
Bellbrook High School
Bachelor of Arts - Organizational Communications
Wright State University
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