Summary
Overview
Work History
Education
Timeline
Generic
Lisa A. Miller

Lisa A. Miller

Benson,Az

Summary

To obtain a challenging position in Customer Service with a company where my previous employment skills, and or training can be utilized.

Overview

6
6
years of professional experience

Work History

Driver

Fleet logix
Tucson , AZ
02.2023 - 06.2024
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Delivered goods and products to customer on time and in excellent condition.

Server/Hostess

Denny's Restaurants Franchise Association
Green Valley , AZ
04.2022 - 11.2022
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Rental Counter Agent

Avisbudget Group, 7275 S, Car Facility
Tucson, AZ
01.2022 - 04.2022
  • Greet customer set up rental agreement
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed large volume of guests and improved overall customer service.
  • Conducted transactions, confirming patient information and processing according to standard protocol.
  • Delivered top quality customer service while managing multiple tasks.
  • Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment.

Customer Service Representative/, Rental Car Agent

Robert Half Staffing
06.2021 - 08.2021
  • Walking customers with the keys to the rental vehicles in The Reno Tahoe international Airport
  • I check the vehicle for any damages & sell additional protection coverage, signing documents & contract on a tablet.

Customer service representative

Randstad Staffing, Intel/ Maximus, CDC Vaccine Hotline
05.2021 - 06.2021
  • Answer calls for clients looking for covid 19 vaccines providers & location to receive vaccine & answer questions they may have & provide information
  • Microsoft office 365, Microsoft teams
  • Amazon work spaces
  • Geneseys phone systems
  • Verint timesheet

Customer Service Solutions Specialist

Pods Moving & Storage
Reno, NV
01.2020 - 03.2021
  • Described and sold services, products and promotions to potential new and current customers working in a high volume Call Center
  • Provided customers with quotes for container rental and associated product information
  • Captured all data elements required for the sale and ensured customers understood products and services the company offered
  • Assisted customer with any issues pertaining to their POD rental; worked closely with 3rd party logistics companies in locating POD deliveries

Collection specialist

Aerotek Staffing
- 01.2021
  • 521
  • Answer phones for employers to set up payment schedules
  • Intuit payroll systems

Customer service tax Preparation

Telepreformance -Intuit TurboTax
Benson, AZ
03.2025 - 04.2025
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Worked well in a team setting, providing support and guidance.

Customer Care Specialist

Optum/UnitedHealth Group
Reno, NV
08.2019 - 01.2020
  • Processed claims in a high volume Call Center For UnitedHealth
  • Assisted patients with any issues regarding billing; updated patient insurance plans
  • Assisted various medical providers with insurance verifications
  • Sold AARP memberships

Customer Service Agent

Optimum CX
Reno, NV
01.2019 - 08.2019
  • Processed claims in a high call volume Call Center for a Water & sewer Insurance Company
  • Scheduled appointments for repairs; assisted customers with any issues as needed

Education

Associate Degree - Social Science

Barstow Community College
01.2011

Medical Assistant Associates Degree -

Bryman Everest College
01.1988

in Culinary Certified Chef -

01.1986

Diploma -

Narbonne High School
01.1985

Restaurant Management & Business Management

El Camino College
01.1985

Associates - Arts

Le Cordon Blue

Timeline

Customer service tax Preparation

Telepreformance -Intuit TurboTax
03.2025 - 04.2025

Driver

Fleet logix
02.2023 - 06.2024

Server/Hostess

Denny's Restaurants Franchise Association
04.2022 - 11.2022

Rental Counter Agent

Avisbudget Group, 7275 S, Car Facility
01.2022 - 04.2022

Customer Service Representative/, Rental Car Agent

Robert Half Staffing
06.2021 - 08.2021

Customer service representative

Randstad Staffing, Intel/ Maximus, CDC Vaccine Hotline
05.2021 - 06.2021

Customer Service Solutions Specialist

Pods Moving & Storage
01.2020 - 03.2021

Customer Care Specialist

Optum/UnitedHealth Group
08.2019 - 01.2020

Customer Service Agent

Optimum CX
01.2019 - 08.2019

Associate Degree - Social Science

Barstow Community College

Medical Assistant Associates Degree -

Bryman Everest College

in Culinary Certified Chef -

Diploma -

Narbonne High School

Restaurant Management & Business Management

El Camino College

Associates - Arts

Le Cordon Blue

Collection specialist

Aerotek Staffing
- 01.2021

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Lisa A. Miller