Lisa A. Miller
Benson,Az
Summary
To obtain a challenging position in Customer Service with a company where my previous employment skills, and or training can be utilized.
Overview
6
6
years of professional experience
Work History
Driver
Fleet logix
Tucson , AZ
02.2023 - 06.2024
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Delivered goods and products to customer on time and in excellent condition.
Server/Hostess
Denny's Restaurants Franchise Association
Green Valley , AZ
04.2022 - 11.2022
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Cleaned tables and chairs to prepare dining area for next customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
Rental Counter Agent
Avisbudget Group, 7275 S, Car Facility
Tucson, AZ
01.2022 - 04.2022
- Greet customer set up rental agreement
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed large volume of guests and improved overall customer service.
- Conducted transactions, confirming patient information and processing according to standard protocol.
- Delivered top quality customer service while managing multiple tasks.
- Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment.
Customer Service Representative/, Rental Car Agent
Robert Half Staffing
06.2021 - 08.2021
- Walking customers with the keys to the rental vehicles in The Reno Tahoe international Airport
- I check the vehicle for any damages & sell additional protection coverage, signing documents & contract on a tablet.
Customer service representative
Randstad Staffing, Intel/ Maximus, CDC Vaccine Hotline
05.2021 - 06.2021
- Answer calls for clients looking for covid 19 vaccines providers & location to receive vaccine & answer questions they may have & provide information
- Microsoft office 365, Microsoft teams
- Amazon work spaces
- Geneseys phone systems
- Verint timesheet
Customer Service Solutions Specialist
Pods Moving & Storage
Reno, NV
01.2020 - 03.2021
- Described and sold services, products and promotions to potential new and current customers working in a high volume Call Center
- Provided customers with quotes for container rental and associated product information
- Captured all data elements required for the sale and ensured customers understood products and services the company offered
- Assisted customer with any issues pertaining to their POD rental; worked closely with 3rd party logistics companies in locating POD deliveries
Collection specialist
Aerotek Staffing
- 01.2021
- 521
- Answer phones for employers to set up payment schedules
- Intuit payroll systems
Customer service tax Preparation
Telepreformance -Intuit TurboTax
Benson, AZ
03.2025 - 04.2025
- Demonstrated leadership skills in managing projects from concept to completion.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Worked well in a team setting, providing support and guidance.
Customer Care Specialist
Optum/UnitedHealth Group
Reno, NV
08.2019 - 01.2020
- Processed claims in a high volume Call Center For UnitedHealth
- Assisted patients with any issues regarding billing; updated patient insurance plans
- Assisted various medical providers with insurance verifications
- Sold AARP memberships
Customer Service Agent
Optimum CX
Reno, NV
01.2019 - 08.2019
- Processed claims in a high call volume Call Center for a Water & sewer Insurance Company
- Scheduled appointments for repairs; assisted customers with any issues as needed
Education
Associate Degree - Social Science
Barstow Community College
01.2011
Medical Assistant Associates Degree -
Bryman Everest College
01.1988
in Culinary Certified Chef -
01.1986
Diploma -
Narbonne High School
01.1985
Restaurant Management & Business Management
El Camino College
01.1985
Associates - Arts
Le Cordon Blue
Timeline
Customer service tax Preparation
Telepreformance -Intuit TurboTax
03.2025 - 04.2025
Driver
Fleet logix
02.2023 - 06.2024
Server/Hostess
Denny's Restaurants Franchise Association
04.2022 - 11.2022
Rental Counter Agent
Avisbudget Group, 7275 S, Car Facility
01.2022 - 04.2022
Customer Service Representative/, Rental Car Agent
Robert Half Staffing
06.2021 - 08.2021
Customer service representative
Randstad Staffing, Intel/ Maximus, CDC Vaccine Hotline
05.2021 - 06.2021
Customer Service Solutions Specialist
Pods Moving & Storage
01.2020 - 03.2021
Customer Care Specialist
Optum/UnitedHealth Group
08.2019 - 01.2020
Customer Service Agent
Optimum CX
01.2019 - 08.2019
Associate Degree - Social Science
Barstow Community College
Medical Assistant Associates Degree -
Bryman Everest College
in Culinary Certified Chef -
Diploma -
Narbonne High School
Restaurant Management & Business Management
El Camino College
Associates - Arts
Le Cordon Blue
Collection specialist
Aerotek Staffing
- 01.2021