IRENE FRISLIE
Salt Lake City,UT
Summary
Diligent problem solver with solid background in managing client relationships and ensuring customer satisfaction. Proven track record of driving revenue growth through strategic account management and cross-functional collaboration. Demonstrated ability to analyze client needs and deliver tailored solutions, enhancing both client retention and business outcomes.
Overview
22
22
years of professional experience
Work History
Account Manager - Cybersource
Visa
06.2022 - Current
- Develop strategic initiatives to enhance customer engagement and loyalty programs.
- Cultivate relationship with clients to understand their needs, goals, and challenges
- Drive business growth by offering products and services related to client strategy
- Mentored junior staff, fostering professional growth and enhancing team performance metrics.
Program Administrator
American Express
10.2018 - 06.2022
- Managed a client portfolio of 60,000+ corporate cards
- Managed the dunning process, assisted with Concur maintenance and card holder questions
- Created training documents and trained co-workers on corporate card processes
Foreign Exchange Payments Analyst
American Express
04.2012 - 10.2018
- Created an onboarding process that reduced processing time by 50%
- Reviewed applicants and transactions, looking for fraud, 'red flags', or negative news that would affect the American Express 'Brand'
- Received an award from the global team for 'Wrestling Problems with Excellence'
Technical Support
Verizon Wireless
09.2003 - 10.2010
- Provided technical support for smart phones, email synchronization and applications
- Won sales contests for equipment upgrades, accessory sales, and contract renewals
- Won several awards for sales, including all expense paid trip to California with a +1 for Sales and Leadership
Education
Bachelor of Science in Management - Business Management
University of Phoenix
04-2024
Skills
- Problem-solving
- Time Management
- Leadership
- Adaptability
- Communication
- Strong Organization Skills
- Account management
- Teamwork and collaboration
Timeline
Account Manager - Cybersource
Visa
06.2022 - Current
Program Administrator
American Express
10.2018 - 06.2022
Foreign Exchange Payments Analyst
American Express
04.2012 - 10.2018
Technical Support
Verizon Wireless
09.2003 - 10.2010
Bachelor of Science in Management - Business Management
University of Phoenix