Lisa Miller
West Seneca,NY
Summary
Results-driven professional with a background in patient care coordination and office management. Strong skills in organization, adaptability, and collaboration. Committed to improving operational efficiency and delivering high-quality support in fast-paced healthcare environments.
Overview
11
11
years of professional experience
Work History
Patient Care Coordinator
Concertocare
Buffalo, NY
04.2025 - Current
- Support Advanced Practice Providers, Field Nurses, and Nurse Care Managers with operational and clinical tasks.
- Interview, assess, and prioritize incoming calls.
- Scheduling appointments for multiple providers in multiple markets.
- Verify providers' schedules, optimizing to maximize productivity.
- Assist in managing provider and clinical staff availability, time of requests, and scheduling changes.
- Communicate with patients regarding appointment confirmations, rescheduling, and other scheduling-related needs.
Office Manager
Landmark Health/Optum
Buffalo, NY
03.2021 - 04.2025
- Coordinated office operations and maintained efficient workflow processes.
- Oversaw inventory management and ordered supplies as needed for daily operations.
- Assisted in onboarding new employees, providing necessary training and resources.
- Maintained accurate records of office expenditures and managed budgets effectively.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Provided administrative support to management team including preparing reports and presentations.
Pharmacy Technician
Landmark Health
Buffalo, NY
03.2021 - 04.2025
- Ensure medication is kept within par levels and expiration limits.
- Order and stock the medication room with the appropriate supplies based on guidance from the pharmacy team.
- Preparation, scheduling, and coordinating provider medication pick-ups, audits, and support.
- Supporting and assisting pharmacists with patients' needs.
Medical Receptionist
Center Ambulatory Surgery
Buffalo, NY
10.2014 - 03.2021
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Developed training materials for new employee onboarding programs.
- Reviewed and adjusted employee shift schedules in accordance with staffing needs.
Education
Business And Health Major -
West Seneca West High School
West Seneca, NYSkills
- Exceptional communication skills
- Creative, organized, and goal-oriented
- Ability to plan, prioritize, and meet deadlines
- Work effectively with others to achieve a common goal
- Identifying issues and developing effective solutions
- Building relationships and interacting well with others
- Proficiency in specific programs (eg, Microsoft Office, Adobe Suite, etc)
Timeline
Patient Care Coordinator
Concertocare
04.2025 - Current
Office Manager
Landmark Health/Optum
03.2021 - 04.2025
Pharmacy Technician
Landmark Health
03.2021 - 04.2025
Medical Receptionist
Center Ambulatory Surgery
10.2014 - 03.2021
Business And Health Major -
West Seneca West High School