Lisa Mills
Colorado Springs,CO
Summary
Highly-motivated Leasing Professional with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Committed to providing quality service in all facets of property management. Trustworthy in executing prescribed business and residential goals.
Overview
19
19
years of professional experience
Work History
Small Business Co-Owner/Director of Operations
Steven A Hale Appraisals and Estates
Colorado Springs, CO
01.2011 - 04.2020
- Managed set up and financial records for personal property sales.
- Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
- Prepared staff work schedules and assigned team members to specific duties.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Maintained records of financial transactions including invoices, purchases and payments.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Managed staff recruitment, hiring, training, and development.
TRICARE Provider Services Representative
Blue Shield of CA
El Dorado Hills, CA
07.2003 - 06.2006
- Educated healthcare providers on network contracting requirements to serve the medical needs of military families.
- Responded to inbound calls from physicians, hospitals, ancillary services and mental health professionals in regards to provider network questions or discrepancies.
- Delivered positive customer experiences by implementing effective practices on policies, procedures and contracting requirements.
- Mentored employees on procedures and policies to maximize team performance.
Provider Relations Liaison
Blue Shield of California
El Dorado Hills, CA
01.2001 - 07.2003
- Managed high-volume of inbound provider calls promoting high customer satisfaction by resolving problems.
- Researched customer issues to understand problems and developed successful resolutions in regards to complex contracting questions and issues.
- Facilitated resolution for providers regarding complex claims issues, appeals and medical policies.
- Responded to written inquiries involving contracting, allowances and demographic updates.
Education
Associate of Arts -
Sierra College
Rocklin, CASkills
- Social Media Marketing
- Multitasking and Prioritization
- Quality Assurance
- Business Development
- Customer Relations
- Performance Analysis
Timeline
Small Business Co-Owner/Director of Operations
Steven A Hale Appraisals and Estates
01.2011 - 04.2020
TRICARE Provider Services Representative
Blue Shield of CA
07.2003 - 06.2006
Provider Relations Liaison
Blue Shield of California
01.2001 - 07.2003
Associate of Arts -
Sierra College