Summary
Overview
Work History
Education
Skills
Timeline
Lisa Millsaps

Lisa Millsaps

Stony Point,NC

Summary

Dynamic Outside Sales Representative with a proven track record at Inter Continental Corp, excelling in relationship building and strategic sales techniques. Consistently exceeded sales targets by leveraging CRM proficiency and consultative sales approaches, resulting in significant territory growth and enhanced client satisfaction. Recognized for strong problem-solving skills and effective communication.

Overview

33
33
years of professional experience

Work History

Outside Sales Representative

Inter Continental Corp
01.2016 - Current
  • Developed understanding of product offerings to effectively communicate features and benefits to potential clients.
  • Assisted in identifying customer needs through active listening and tailored sales presentations.
  • Gained proficiency in CRM software to track leads and manage customer relationships efficiently.
  • Collaborated with team members to strategize outreach efforts and improve overall sales techniques.
  • Participated in training sessions to enhance product knowledge and sales skills for better client engagement.
  • Conducted market research to identify new business opportunities and potential customer segments.
  • Engaged with clients at industry events, fostering professional relationships and promoting brand awareness.
  • Provided feedback on customer interactions to refine sales strategies and improve service delivery processes.
  • Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
  • Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
  • Exceeded monthly sales targets and quotas consistently.
  • Established new accounts through cold calling and personal visits to potential customers.
  • Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
  • Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
  • Contacted new and existing customers to discuss ways to meet needs through specific products and services.
  • Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
  • Developed and implemented successful sales strategies to increase revenue in assigned territories.
  • Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
  • Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
  • Built strong client rapport to establish diversified network of connections.
  • Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Provided comprehensive after-sales support, ensuring customer satisfaction and fostering long-term business relationships.
  • Negotiated terms and contracts with clients to maintain profitable sales.
  • Monitored competitor activities to maintain competitive advantage.
  • Evaluated sales performance regularly, identifying areas for improvement and implementing necessary adjustments to achieve set targets.
  • Utilized customer feedback to identify new product opportunities and market trends.
  • Contributed towards creating a positive working environment with a focus on team collaboration and open communication.
  • Organized time efficiently to maximize daily outreach efforts while also maintaining detailed records of all interactions in CRM system.
  • Improved customer retention rates by addressing concerns proactively and providing exceptional service throughout the sales process.
  • Analyzed competitor activities and market trends, adjusting sales tactics accordingly for optimal results.
  • Developed and implemented sales strategies to increase revenue.
  • Attended industry conferences and networking events regularly to stay updated on latest trends and establish valuable connections within the field.
  • Collaborated with internal teams to fulfill orders and meet customer needs
  • Collaborated with the marketing team on creating effective promotional materials for events and tradeshows.
  • Worked closely with cross-functional teams such as engineering or production department for smooth order fulfillment processes resulting in higher customer satisfaction rates.
  • Built relationships with customers and community to promote long term business growth.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Achieved or exceeded company-defined sales quotas.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Met existing customers to review current services and expand sales opportunities.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Set and achieved company defined sales goals.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Negotiated prices, terms of sales and service agreements.
  • Consulted with businesses to supply accurate product and service information.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Maintained current knowledge of evolving changes in marketplace.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Stayed current on company offerings and industry trends.
  • Presented professional image consistent with company's brand values.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Recorded accurate and efficient records in customer database.
  • Built diverse and consistent sales portfolio.
  • Informed customers of promotions to increase sales productivity and volume.
  • Contributed to event marketing, sales and brand promotion.
  • Contributed to team objectives in fast-paced environment.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Developed, maintained and utilized diverse client base.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Kept detailed records of daily activities through online customer database.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Generated advertising brochure for vendor use.

Outside Sales Representative

Piedmont First Aid and Safety
01.2012 - 01.2016

Delivered first aid and safety supplies to current customers on a regular basis.

Introduced new product options.

Increased new client acquisition each day.

Inspector

Hancock and Moore
01.1993 - 01.2012
  • Developed understanding of product offerings to effectively communicate features and benefits to potential clients.
  • Assisted in identifying customer needs through active listening and tailored sales presentations.
  • Gained proficiency in CRM software to track leads and manage customer relationships efficiently.
  • Collaborated with team members to strategize outreach efforts and improve overall sales techniques.
  • Participated in training sessions to enhance product knowledge and sales skills for better client engagement.
  • Conducted market research to identify new business opportunities and potential customer segments.
  • Engaged with clients at industry events, fostering professional relationships and promoting brand awareness.
  • Provided feedback on customer interactions to refine sales strategies and improve service delivery processes.
  • Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
  • Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
  • Exceeded monthly sales targets and quotas consistently.
  • Established new accounts through cold calling and personal visits to potential customers.
  • Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
  • Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
  • Contacted new and existing customers to discuss ways to meet needs through specific products and services.
  • Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
  • Developed and implemented successful sales strategies to increase revenue in assigned territories.
  • Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
  • Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
  • Built strong client rapport to establish diversified network of connections.
  • Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Provided comprehensive after-sales support, ensuring customer satisfaction and fostering long-term business relationships.
  • Negotiated terms and contracts with clients to maintain profitable sales.
  • Monitored competitor activities to maintain competitive advantage.
  • Evaluated sales performance regularly, identifying areas for improvement and implementing necessary adjustments to achieve set targets.
  • Utilized customer feedback to identify new product opportunities and market trends.
  • Contributed towards creating a positive working environment with a focus on team collaboration and open communication.
  • Organized time efficiently to maximize daily outreach efforts while also maintaining detailed records of all interactions in CRM system.
  • Improved customer retention rates by addressing concerns proactively and providing exceptional service throughout the sales process.
  • Analyzed competitor activities and market trends, adjusting sales tactics accordingly for optimal results.
  • Developed and implemented sales strategies to increase revenue.
  • Attended industry conferences and networking events regularly to stay updated on latest trends and establish valuable connections within the field.
  • Collaborated with internal teams to fulfill orders and meet customer needs
  • Collaborated with the marketing team on creating effective promotional materials for events and tradeshows.
  • Worked closely with cross-functional teams such as engineering or production department for smooth order fulfillment processes resulting in higher customer satisfaction rates.
  • Built relationships with customers and community to promote long term business growth.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Achieved or exceeded company-defined sales quotas.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Met existing customers to review current services and expand sales opportunities.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Set and achieved company defined sales goals.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Negotiated prices, terms of sales and service agreements.
  • Consulted with businesses to supply accurate product and service information.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Maintained current knowledge of evolving changes in marketplace.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Stayed current on company offerings and industry trends.
  • Presented professional image consistent with company's brand values.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Recorded accurate and efficient records in customer database.
  • Built diverse and consistent sales portfolio.
  • Informed customers of promotions to increase sales productivity and volume.
  • Contributed to event marketing, sales and brand promotion.
  • Contributed to team objectives in fast-paced environment.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Developed, maintained and utilized diverse client base.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Kept detailed records of daily activities through online customer database.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Generated advertising brochure for vendor use.

Education

High School Diploma -

Alexander Central High School, Taylorsville, NC
1991

Skills

  • Relationship building
  • Motivated team player
  • Problem-solving
  • Customer Service-oriented
  • Customer service
  • Account management
  • Goal oriented
  • Team leadership
  • Sales closing
  • Relationship cultivation
  • Sales presentations
  • Phone and email etiquette
  • Sales management
  • Positive outlook
  • Territory management
  • High energy
  • Business development
  • Sales strategies
  • Networking
  • Territory development
  • B2B sales
  • Customer focused-service
  • Computer skills
  • Client relationship development
  • Approachable
  • Upselling strategies
  • Objection handling
  • Revenue and profit maximization
  • Cold calling
  • CRM and Salesforce proficiency
  • Strategic sales techniques
  • Client needs assessment
  • Territory growth
  • Lead prospecting
  • Resolution-oriented
  • Analytical thinking
  • Entrepreneurial mindset
  • Persuasive negotiator
  • Appointment setting
  • Client account management
  • Analytical problem solver
  • Sales cycle management
  • Tech-Savvy
  • Excellent presentation skills
  • Consultative sales approach
  • Sales proposal creation
  • Terms negotiation
  • Basic math functions
  • Strategic account development
  • Opportunity identification
  • Superior organizational skills
  • Upselling techniques
  • CRM tracking
  • Closing techniques
  • Contract negotiation
  • Solutions-based sales
  • Competitor research and analysis
  • Enthusiastic about networking
  • Documentation and reporting
  • Territory networking
  • Regulatory compliance
  • B2C sales
  • Records management
  • Flexible schedule
  • Social media marketing
  • Process improvement
  • Trends research
  • Proposal development
  • Prospect qualification
  • Customizable solutions
  • Canvassing
  • Adobe photoshop
  • Prospecting and cultivating
  • B2B sales prowess
  • Competitor analysis
  • Market planning
  • National account management
  • Mathematics
  • Canvassing neighborhoods
  • Software sales proficiency
  • Lead generation
  • Business savvy
  • Multitasking
  • Customer relationship management
  • Sales strategy development

Timeline

Outside Sales Representative - Inter Continental Corp
01.2016 - Current
Outside Sales Representative - Piedmont First Aid and Safety
01.2012 - 01.2016
Inspector - Hancock and Moore
01.1993 - 01.2012
Alexander Central High School - High School Diploma,