LISA MIRTO
Montgomery,TX
Summary
Regulatory compliance and technical project management professional focused on on-time delivery across cross-functional teams. Led scheduling, organizing, tracking, and process-improvement initiatives that strengthen operational workflows. Applied compliance best practices to maintain audit readiness and reduce execution risk.
Overview
19
19
years of professional experience
Work History
Project Analyst, IT Compliance – Transaction Monitoring – MRA – AML Investigations
TEKsystems | TD Bank - Contract
Hanover, Maryland
03.2025 - 09.2026
- Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.
- Monitored project progress, delivering regular updates to management for informed decision-making.
- Managed multiple projects simultaneously while adhering to established deadlines.
- Identified and reported issues impacting timelines and budgets, facilitating prompt resolutions.
- Managed daily monitoring of Jira system, holding meetings to review action items with owners across workstreams and decisions made.
- Tracked and documented risks and issues, assisted with weekly meeting and followed up with owners.
- Reviewed existing procedures and recommended improvements to enhance operational efficiency.
Program Management Sr. Analyst, CPMC Compliance – Governance and Oversight
Citi Bank
Tampa, Florida
09.2023 - 03.2025
- Administered program support for three senior regulatory compliance PMOs, improving compliance processes across 19 business lines.
- Collaborated with business units to compile evidence for ten monthly compliance reports, reinforcing regulatory adherence across 19 business lines.
- Developed process improvement initiatives that improved operational workflows and compliance.
- Analyzed data and procedures for compliance, identifying gaps in regulations and charters.
- Coordinated daily operations to streamline workflow and increase operational efficiency across teams.
- Prepared executive reports and tracked data using PowerPoint and Excel, and facilitated informed decision-making.
Program Management Sr. Analyst, Compliance, Chief Office of Operations (COO)
Transformation US - Citi Bank
Tampa, Florida
07.2022 - 09.2023
- Administered program support for two compliance directors, streamlining processes to enhance operational efficiency.
- Coordinated daily activities to ensure seamless workflows across teams, fostering collaboration and timely task completion.
- Generated executive reports and tracked data in PowerPoint and Excel, delivering insights that informed decision-making.
- Drafted process and procedure documents to establish best practices for compliance and ensure operational consistency.
- Streamlined reporting processes, enabling more effective resource allocation decisions.
- Developed strategic reports for senior management review.
- Analyzed data to identify gaps within challenge sessions for continuous improvement.
- Collaborated with stakeholders and business lines to align objectives.
AVP, Project Senior Analyst, IT Operational Readiness
Citi Bank
Tampa, Florida
07.2020 - 07.2022
- Coordinated operational readiness across business lines through structured preparation processes, facilitating smooth transitions and alignment with operational goals.
- Managed project lifecycle from initiation to closure for IT projects in corporate actions, and cash operations, ensuring alignment with business objectives.
- Analyzed project metrics and KPIs, and presented findings to executives, enabling data-driven decision-making and strategic planning.
- Developed project and business requirements, delivering training to stakeholders on new systems to enhance adoption and usage.
- Documented and analyzed requirements for business requirement documents and change requests, contributing to a clear project scope.
- Tracked defects and issues using Jira, ensuring timely resolution and reporting.
- Created and maintained project schedules to effectively monitor progress and identify potential delays.
PMO Support, Global Integrated Solutions
PwC Talent Exchange - Contract
Tampa, FL
10.2019 - 07.2020
- Supported director and 10 program managers in global integrated solutions team by coordinating project activities and ensuring alignment with objectives.
- Created project intake forms, requirement documentation, and budget forecasts to streamline project initiation and planning.
- Conducted gap analysis of PwC's internal resource library to pinpoint areas for improvement.
- Performed gap analysis on the firm's global internal website and content.
- Developed executive reports, internal sales materials, asset maps, and marketing presentations that facilitated informed strategic decision-making.
- Leveraged Salesforce expertise to generate reports and analytics that guided decision-making.
Project Coordinator, IT Supervision and Compliance
Raymond James - Contract
St. Petersburg, FL
11.2018 - 09.2019
- Managed updates to regulatory compliance system, ensuring adherence to project schedules and requirements.
- Facilitated task management across project teams, internal departments, and vendors, ensuring alignment and timely project completion.
- Coordinated project management office support for technical programs, enhancing collaboration and communication among project managers.
- Acted as project manager for risk analytics system conversion, delivering the project on time and under budget.
- Utilized SharePoint, Project Professional, TFS, and other tools for effective project management and reporting.
- Developed essential project documents, including budget plans and change requests, to facilitate project objectives and engage stakeholders.
Business Analyst III – Regulatory Compliance IT Systems
TD BANK - Contract
Cherry Hill, N.J
10.2017 - 10.2018
- Developed business requirements, change strategy, target operating model, and stakeholder impact assessments.
- Consolidated project documents into governance documentation for program oversight, enhancing compliance and clarity in project delivery.
- Collected requirements for compliance alignment and created a comprehensive requirements matrix to enhance clarity.
- Defined activities, sequenced tasks, and monitored requirements to ensure timely delivery.
- Developed program artifacts including traceability matrix, RAID log, weekly dashboard, project plan, and schedules to improve project tracking and management.
- Supported project manager in updating and enhancing credit/collection platform for five business lines, improving system functionality across operations.
- Coordinated project activities for integrating collection repatriation and retail system projects during contract extension.
VP Credit / Project Manager Special Projects
Independent Community Bankers of America | TCM Bank
Tampa, FL
07.2007 - 07.2017
- Managed, designed, and implemented a credit card processing system and an online one to many credit card applications for 600 Banks and Credit Unions.
- Executed projects that improved customer satisfaction and optimized system efficiency through targeted initiatives.
- Directed operational activities ensuring compliance with financial regulations and standards, minimizing risk exposure.
- Implemented process improvements that generated significant cost savings across operations.
- Coordinated cross-departmental efforts for timely, budget-conscious system delivery.
- Conducted gap analysis for credit operations, identifying current versus future modeling needs.
- Acted as a subject matter expert during internal and external audits, providing essential insights.
Education
Bachelor of Science - Business Administration – Marketing
The Ohio State University
Columbus, OHSkills
- Project Management Coordination
- Technology Projects
- Agile project scheduling
- Jira tracking
- Regulatory compliance
- Data analysis
- Process optimization
- Workflow efficiency
- Budget planning
- Stakeholder engagement
- Critical thinking
- Organizational skills
Career Title
Project Coordinator | Analyst
Timeline
Project Analyst, IT Compliance – Transaction Monitoring – MRA – AML Investigations
TEKsystems | TD Bank - Contract
03.2025 - 09.2026
Program Management Sr. Analyst, CPMC Compliance – Governance and Oversight
Citi Bank
09.2023 - 03.2025
Program Management Sr. Analyst, Compliance, Chief Office of Operations (COO)
Transformation US - Citi Bank
07.2022 - 09.2023
AVP, Project Senior Analyst, IT Operational Readiness
Citi Bank
07.2020 - 07.2022
PMO Support, Global Integrated Solutions
PwC Talent Exchange - Contract
10.2019 - 07.2020
Project Coordinator, IT Supervision and Compliance
Raymond James - Contract
11.2018 - 09.2019
Business Analyst III – Regulatory Compliance IT Systems
TD BANK - Contract
10.2017 - 10.2018
VP Credit / Project Manager Special Projects
Independent Community Bankers of America | TCM Bank
07.2007 - 07.2017
Bachelor of Science - Business Administration – Marketing
The Ohio State University