Lisa Mitchell
Hurst,TX
Summary
Dependable Estimator with many years of experience in the estimation profession and water mitigation. Exceptional talents. Trained in Xactimate, MICA, and Mobile Claims. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Mitigation/Recon/Fire/Mold/Content Estimator
Professional Restoration
Euless, TX
08.2024 - 03.2025
- Utilized advanced estimation software to enhance the accuracy and efficiency of cost calculations.
- Assists in developing scopes of work for bid packages.
- On-site inspections with adjusters to do walkthroughs, obtain the scope of work, and post-mitigation demolition.
- Assisted in mitigation, contents (pack-out and pack-back), and reconstruction estimating.
- Negotiation with insurance adjusters.
- Ensured compliance with all relevant regulations and standards in the preparation of estimates.
- Prepares conceptual estimates based on the limited information available at the early stages of a project.
- Identifies potential risks associated with proposed projects and recommends strategies for mitigating those risks.
- Conducts site visits when necessary to gain a better understanding of the scope of work before submitting an estimate.
- Adapted estimates to reflect changes in scope, materials, and labor requirements.
- Maintained detailed and organized records of bid documents, correspondence and other project-specific information.
- Identified needs of customers promptly and efficiently.
Mitigation/Construction Estimator & Mit Manager
Rainbow International Restoration
Euless, TX
01.2022 - 08.2024
- Used Xactimate and Mobile Claims to create mitigation, and reconstruction estimates as accurately as possible, and easily understandable.
- Reviewed and approved invoices and payments, verifying the accuracy of expenses.
- Contributed to the overall company success by consistently meeting or exceeding performance targets set forth by management.
- Conducted thorough site visits to assess project scope and gather necessary information for accurate estimates.
- Trained new employees on the MICA app.
- Site inspections for all water losses were conducted, and the scope of work was communicated with vendors.
- Reviewed all documentation, sketches, dates, readings, equipment placement, photos, etc. And made sure they were turned in within a timely manner, as required by the vendor and carrier.
- Sent out MICA reports to vendors or insurance companies.
Office Manager
Rainbow International Restoration
Euless, TX
05.2021 - 07.2022
- Maintained all programs to ensure inquiries were completed in a timely manner.
- Enhanced team productivity by delegating tasks effectively and overseeing the daily workflow for each department: Mold, Water Mitigation, and Contents Cleaning.
- Updated reports, managed accounts, and generated reports for the company database and insurance carriers.
- Coached new hires on company processes while managing employees to achieve maximum production.
- I evaluated employee records, and productivity, and submitted evaluation reports.
- Reviewed completed work to verify consistency, quality, and conformance.
- Delivered performance reviews, recommending additional training or advancements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Reviewed files and records to obtain information and respond to requests.
Office Administrator
Rainbow International Restoration
Euless, TX
01.2021 - 04.2021
- Reduced administrative errors by diligently proofreading office documents, and maintaining accurate records.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and content supervision.
- Safeguarded company information by maintaining strict confidentiality protocols, and ensuring secure document storage practices.
- Automated office operations by managing client correspondence and data communications.
- Composed correspondence, such as letters, emails, memos, reports, and other documents.
- Greeted visitors warmly upon arrival at the office premises.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Organized monthly staff meetings ensuring agendas were distributed in advance.
- Aided in employee onboarding by training new hires on office procedures, software applications, and company policies.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
Education
High School Diploma -
Trinity High School
Euless, TX05.2008
Some College (No Degree) - Criminal Justice
Tarrant County College District
Fort Worth, TXSkills
- Attention to Detail
- Software proficiency
- Estimate preparation
- Xactimate Expertise
- Scheduling projects
- ICAT Software
- Type 90 WPM
- Mobile Claims Proficiency
- Alacrity Software
- Site Inspections
- Knowledge of equipment and preparation
- Content estimating
- Fire estimating
- Mold estimating
- Water mitigation estimating
- Reconstruction estimating
- Roofing Estimating
- Compliance Monitoring
- Organizational Skills
- Employee Training
- Matterport
- MICA Software
Certification
- Water Damage Restoration Certification
- Pending ASD Testing Results
References
Professional Restoration
905 Heather Drive, Suite 200, Euless, TX, 76040
682-294-6022
Tina Salazar, Co-Owner & Administrative Manager
Email: tina@pro-rest.net
817-204-9840
To Whom It May Concern;
This reference letter is in regard to Ms. Lisa Mitchell. Lisa was hired in 2021 as a receptionist with little to no office experience, and no experience in the insurance claims industry, starting pay was eighteen dollars an hour. Lisa quickly mastered all of the insurance claims platforms, to include, Code Blue/Accuserve, CTSO/Lionsbridge, Alacrity, Fusion and XactAnalysis. Lisa was promoted to the company Administrator prior to her first year with our company and was given a raise to twenty-two dollars an hour. Lisa developed a love for the industry, quickly learning how to use Mica, Matterport and iCat. She knows content pack out procedures from pack out to pack back and can manage water mitigation claims, additionally earning her IICRC Water Certification. This was not enough to quench Lisa's thirst for knowledge of this industry, and she began to learn estimating on Xactimate, first content and mitigation and now construction. Lisa was given a raise to sixty thousand per year and a company phone. Our company recently has transitioned from a franchise back to Professional Restoration and during the transition Lisa has decided she would be interested in exploring other opportunities within our industry. Although we are disappointed that she may leave, we certainly understand and wish her nothing but the best, Lisa will always have a place with Professional Restoration should she decide to stay or return. Lisa will make a great addition to any company in the insurance claims industry. Please feel free to contact me should you have any questions.
Respectfully, Tina Salazar
Timeline
Mitigation/Recon/Fire/Mold/Content Estimator
Professional Restoration
08.2024 - 03.2025
Mitigation/Construction Estimator & Mit Manager
Rainbow International Restoration
01.2022 - 08.2024
Office Manager
Rainbow International Restoration
05.2021 - 07.2022
Office Administrator
Rainbow International Restoration
01.2021 - 04.2021
High School Diploma -
Trinity High School
Some College (No Degree) - Criminal Justice
Tarrant County College District