Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lisa Mitchell

Oklahoma City,OK

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

1
1
Certification
29
29
years of professional experience

Work History

Team Lead/Auditor Inpatient Profee & Facility

HPMG
Missouri State
11.2025 - Current
  • Led collaboration among diverse teams to optimize operational workflows and elevate project delivery results.
  • Championed the design and execution of training programs that developed junior staff capabilities and ensured adherence to processes.
  • Facilitated effective communication between departments to strengthen teamwork and enhance operational efficiency.
  • Analyzed performance metrics to identify improvement opportunities, driving strategic initiatives that increased team productivity.

AAI- Inpatient/Outpatient/ER/Deputy Project Manager /Genesis and Coding Trainer Remote

Weed Medical Center
Fort Irwin, CA
06.2024 - 04.2026
  • Delivered targeted genesis training to equip new employees with essential skills and knowledge.
  • Facilitated specialized coding training sessions to enhance skills and knowledge among providers and coders.
  • Oversaw coding initiatives, leading teams to achieve project goals. Guided team efforts in coding projects, ensuring alignment with objectives. Championed coding standards to enhance project quality and performance.
  • Oversaw revenue cycle initiatives to optimize financial performance. Led teams in implementing revenue cycle strategies to streamline operations and improve cash flow. Facilitated cross-departmental communication to enhance revenue cycle efficiency.
  • Oversaw the preparation of m2 reports to enhance project visibility. Coordinated with cross-functional teams to streamline m2 report generation. Guided the team in utilizing m2 reports for informed decision-making.
  • Oversaw security clearance processes across multiple military installations. Managed compliance with Department of Defense security regulations for personnel. Coordinated clearance procedures to ensure operational readiness across various bases.
  • Managed a 40-hour workweek to drive project completion and team success. Oversaw weekly schedules to maintain productivity and achieve project goals.

CRW/IMS| Inpatient/Outpatient Remote Coder

Walter Reed Medical Center
Bethesda, MD
10.2019 - 11.2025
  • Managed coding operations across diverse outpatient specialties for optimal efficiency. Oversaw coding processes for outpatient departments, ensuring compliance and accuracy.
  • Led coding initiatives to enhance software functionality and user experience. Oversaw coding processes to align with project objectives. Facilitated collaboration among developers to optimize code performance.
  • Led inpatient consults during anesthesia rounds to optimize patient care. Coordinated with anesthesia teams to enhance patient evaluations. Conducted thorough reviews for anesthesia patient assessments.
  • Led training initiatives for Genesis and 3M360 coding among new employees and providers to enhance operational efficiency. Orchestrated comprehensive training sessions in Genesis and 3M360 coding for new hires and service providers.
  • Oversaw the preparation of m2 reports to inform strategic decisions. Managed the development of m2 reports, aligning insights with business objectives. Guided teams in analyzing m2 reports to optimize project outcomes.
  • Oversaw security clearance management, ensuring proper access through 3 tier security clearance and DOD CAC across multiple installations. Directed efforts to uphold security standards through effective management of multiple base clearance protocols.
  • Allocated 40 hours each week to support team objectives and enhance productivity.

Medical Coding Trainer

Standard Technology, Inc.
Bethesda, MD
05.2018 - 10.2019
  • Collaborated with MTF leadership and coding managers to prioritize training topics, enhancing coding proficiency across multiple AFB locations.
  • Delivered comprehensive training on coding protocols for MTFs to ensure compliance with AFMS standards utilizing CCE/3M CHCS AHLTA.
  • Led initiatives to enhance clinical documentation standards. Oversaw projects aimed at elevating data quality metrics.
  • Facilitated training sessions for AFMS personnel on medical coding and process enhancements. Contributed to diverse medical fields including flight medicine, family practice, occupational medicine, pediatrics, gynecology, nutrition, mental health, and optometry.
  • Dedicated 40 hours each week to support operational efficiency and meet deadlines.

Outpatient Medical Coder

Mind leaf Technologies, Inc. / Sterling Medical
Bedford, MA
04.2017 - 05.2018
  • Facilitated educational programs for coding staff and healthcare groups to improve coding accuracy and compliance, collaborating with MTF leadership and coding managers on data quality initiatives.
  • Administered electronic medical records system to uphold standards of clinical documentation and coding accuracy through regular audits.
  • Conducted comprehensive training and delivered actionable feedback to enhance performance of staff physicians and Air Force personnel.
  • Facilitated education for AFMS personnel and staff on medical coding systems and process improvements for ICD-10, CHCS, AHLTA, and CCE/3M to optimize coding accuracy in daily practices.
  • Formulated and implemented innovative strategies aimed at improving research methodologies and clinical outcomes for a patient population of 3,900.
  • Designed and implemented coding compliance strategy for Vance AFB to enhance operational integrity.
  • Managed data integrity and drove ongoing enhancements for coding processes to support healthcare providers in flight medicine, family practice, nutrition, pediatrics, ophthalmology, and mental health.
  • Allocated 40 hours each week to support team objectives and enhance productivity.

Remote Medical Coder

ACTNOW
Fairmont, OK
06.2010 - 12.2017
  • Provided specialized coding solutions as a subcontractor to enhance project efficiency and client satisfaction.
  • Managed comprehensive medical coding processes for three urgent care clinics in Texas to facilitate efficient billing and reimbursement.
  • Allocated 40 hours each week to support team objectives and enhance productivity.

Medical Biller

Baptist Medical Center
Oklahoma City, OK
08.2015 - 04.2016
  • Delivered comprehensive medical coding and billing services to ensure compliance and efficiency.
  • Oversaw claims submission processes while leading the resolution of unpaid claims and accounts receivable challenges. Managed appeals for unpaid claims to optimize accounts receivable performance.
  • Facilitated the collection, processing, and analysis of data to support informed decision-making in various reports and research initiatives.
  • Managed billing processes for insurance providers while safeguarding patient confidentiality and information security.
  • Allocated 40 hours each week to support team objectives and enhance productivity.

Practice Manager

Men’s Clinic and Family Practice
Oklahoma City, OK
12.2010 - 06.2011
  • Directed daily operations of office personnel to ensure seamless workflow and support organizational goals.
  • Facilitated recruitment and onboarding of clerical personnel to enhance team efficiency.
  • Developed and implemented employee schedules to ensure adequate staffing levels.
  • Oversaw employee performance assessments and mediated conflict resolution strategies. Facilitated performance evaluations to foster employee development and manage conflicts effectively.
  • Managed payroll operations to ensure compliance with company policies and regulations. Oversaw employee payroll processing and resolved discrepancies efficiently. Collaborated with HR to streamline payroll procedures and enhance employee satisfaction.
  • Oversaw injection administration and provided support during x-ray and lab operations. Facilitated patient care by coordinating necessary injections and assisting with diagnostic imaging and laboratory evaluations.
  • Administered provider rental properties and business accounts to ensure operational efficiency.
  • Implemented software solutions to streamline operational processes.
  • Managed coding of medical records to maintain compliance with healthcare regulations.
  • Oversaw ordering processes for drugs and supplies to ensure clinic readiness and patient care.
  • Managed financial obligations by ensuring prompt payment of all business expenses, taxes, and provider licenses to maintain operational compliance.
  • Oversaw a standard 40-hour work week to align with organizational needs. Managed weekly staffing to ensure coverage for 40 hours of operations. Directed scheduling efforts to optimize a 40-hour work week for maximum productivity.

Medical Coder/Biller/CEO

Axiom Physician Billing Services
San Antonio, TX
02.2005 - 01.2007
  • Delivered accurate coding and billing solutions to support operational efficiency for urgent care and emergency room services.
  • Conducted thorough evaluations of documentation and code selections to ensure compliance and quality standards.
  • Performed comprehensive medical coding and claims processing to ensure accurate reimbursement.
  • Allocated 40 hours each week to support team objectives and enhance productivity.

Instructor

Academy of Health Professionals
San Antonio, TX
04.2006 - 11.2006
  • Delivered comprehensive training and assessment oversight for CPC and CPC-H exam preparation courses to enhance student readiness.
  • Directed instructional efforts in anatomy and physiology, medical terminology, law and ethics, principles of insurance, and Medisoft. Oversaw curriculum development for courses in anatomy and physiology, enhancing student comprehension. Championed understanding of medical terminology and legal standards among students.
  • Facilitated training sessions on ICD-9, HCPCS, and CPT to enhance coding accuracy and compliance.
  • Allocated 40 hours each week to support team objectives and enhance productivity.

Auditor/Instructor/Manager

Metaphase
Universal City, TX
09.2003 - 04.2006
  • Executed accurate medical coding to enhance billing processes for five Baptist hospitals in San Antonio region.
  • Performed detailed evaluations of emergency room medical records to uphold accuracy in coding and compliance with documentation protocols.
  • Implemented strategies to improve data accuracy and reliability.
  • Designed and implemented training programs to enhance skills and foster professional development among physicians and staff.
  • Allocated 40 hours each week to support team objectives and enhance productivity.

Auditor/Team Lead

HCRS
Universal City, TX
06.2002 - 03.2004
  • Delivered accurate multi-specialty coding services to support healthcare operations at Vance AFB, Wilford Hall, Lackland AFB, Brooks City Base, and Randolph AFB.
  • Performed detailed evaluations of clinical documentation and coding to ensure compliance and quality standards.
  • Provided comprehensive training and constructive feedback to enhance skills of staff physicians and Air Force personnel.
  • Implemented strategies for continuous improvement of data quality metrics to support operational excellence.
  • Allocated 40 hours each week to support team objectives and enhance productivity.

ER Medical Coder/Auditor

Emergency Physicians Billing Services
Oklahoma City, OK
11.1997 - 06.2002
  • Conducted thorough medical coding for emergency room cases, ensuring accuracy in both paper and digital formats.
  • Conducted thorough evaluations of clinical documentation and coding accuracy to enhance operational standards.
  • Allocated 40 hours each week to support team objectives and enhance productivity.

Education

English I, History, Chemistry, American Government

Rose State College Nursing
Del City, OK

English II, Developmental Psych, Sociology, Anatomy with Lab

Redlands Community College
El Reno, OK

Early Child Education, Child Health/Safety/Nutrition, Behavior Guiding Young Child, Administration Management Childcare

Northern Oklahoma College (NOC)
Enid, OK

Medical terminology, General Psychology

St Phillips College
San Antonio, TX

Pharmalogy/Lab, Legal/Ethical Aspects of HealthCare

St Phillips College
San Antonio, TX

CPC- Certified/member - undefined

American Academy of Professional Coders (AAPC)
05.2026

CCS-Certified/member - undefined

AHIMA
05.2026

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American Health Information Management Association (AHIMA)
11.2014

Licensed Practical Nurse (LPN) - undefined

Francis Tuttle Technology Center
Oklahoma City, OK
11.1994

Skills

Multi-Specialties: 25 years assigning codes, auditing medical records, and providing feedback to practitioners and clinical staff in a variety of specialties (eg Family Practice, Pediatrics, OB/GYN, Ophthalmology, General Surgery, Mental Health and ER, Flight Medicine, Occupational Medicine, Physical Therapy, Nutrition) that utilize ICD9&10, E&M, CPT, and HCPCS Level II codes Expert In Genesis, 3M, 3M360 Extensive Medical Coding experience in Military Treatment Facilities at US Air Force bases (eg Randolph AFB, Lackland AFB, Brooks City Base, McConnell AFB, Altus AFB, Sheppard AFB, Tinker AFB and Vance AFB, Walter Reed Medical Center, Weed Medical Center) as well as in hospitals and urgent care centers

Extensive experience in reviews and audits of medical records for appropriate supporting documentation for ICD-10, PCS, HCPCS, CPT and E & M codes Demonstrates ability to review clinical documentation and assign medical codes for multiple specialties, as well as analyze physician documentation and conduct Evaluation and Management audits Considered an ICD-10 Expert for physicians and hospitals, and a HCPCS Level II expert Performs audits of medical records for coding accuracy, coding specificity, sequencing of codes and documentation deficiencies

As a Certified Professional Coder (CPC) (CCS) possesses advanced knowledge of the International Classification of Diseases, Clinical Modification (ICD-CM); Healthcare Common Procedure Coding System (HCPCS); and Current Procedural Terminology (CPT) Also possesses advanced knowledge and understanding of industry nomenclature; medical and procedural terminology; anatomy and physiology; pharmacology; and disease processes Also has practical knowledge of billing and reimbursement systems, including Prospective Payment System (PPS); Ambulatory Payment Classifications (APCs); and Resource-Based Relative Value Scale (RBRVS)

Knowledge of and proficiency in use of EMR and numerous medical coding systems and software (eg 3M Encoder, Medisoft, Infenxnet and Epermis),EPIC as well as proficiency in the use of AHLTA, CHCS Endo-Pro, Essentris, and CCE for compliance and data quality Demonstrated ability to utilize medical software programs to abstract, analyze, and/or evaluate clinical documentation and advanced proficiency with Microsoft suite (Word, Excel, PowerPoint, and Outlook)

Excellent written and oral communication skills; ability to build rapport and effectively interact with providers and healthcare staff, and collaborates closely with physicians, coding managers, Air Force personnel, clinical staff and nurses Clearly and effectively expresses instructions, training plans, feedback and evaluations to individuals or groups

More than 20 years of direct experience providing education to coding staff, billers, physicians and other Air Force personnel in a military coding environment Served as an Instructor and exam Proctor for CPC and CPC-H preparation courses Extensive Medical Coding experience in Military Treatment Facilities at US Air Force bases and Army (eg, Randolph AFB, Lackland AFB and Vance AFB, Walter Reed Medical Center) as well as in hospitals and urgent care centers

Certification

  • Certified Professional Coder (CPC), (CCS) | 2001 – Present
  • American Academy of Professional Coders (AAPC) and Certification Number 00057405
  • AHIMA and certification number is 2175002
  • Licensed Practical Nurse (LPN) | 1994 - 1997

Timeline

Team Lead/Auditor Inpatient Profee & Facility

HPMG
11.2025 - Current

AAI- Inpatient/Outpatient/ER/Deputy Project Manager /Genesis and Coding Trainer Remote

Weed Medical Center
06.2024 - 04.2026

CRW/IMS| Inpatient/Outpatient Remote Coder

Walter Reed Medical Center
10.2019 - 11.2025

Medical Coding Trainer

Standard Technology, Inc.
05.2018 - 10.2019

Outpatient Medical Coder

Mind leaf Technologies, Inc. / Sterling Medical
04.2017 - 05.2018

Medical Biller

Baptist Medical Center
08.2015 - 04.2016

Practice Manager

Men’s Clinic and Family Practice
12.2010 - 06.2011

Remote Medical Coder

ACTNOW
06.2010 - 12.2017

Instructor

Academy of Health Professionals
04.2006 - 11.2006

Medical Coder/Biller/CEO

Axiom Physician Billing Services
02.2005 - 01.2007

Auditor/Instructor/Manager

Metaphase
09.2003 - 04.2006

Auditor/Team Lead

HCRS
06.2002 - 03.2004

ER Medical Coder/Auditor

Emergency Physicians Billing Services
11.1997 - 06.2002

Licensed Practical Nurse (LPN) - undefined

Francis Tuttle Technology Center

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American Health Information Management Association (AHIMA)

CCS-Certified/member - undefined

AHIMA

CPC- Certified/member - undefined

American Academy of Professional Coders (AAPC)

Pharmalogy/Lab, Legal/Ethical Aspects of HealthCare

St Phillips College

Medical terminology, General Psychology

St Phillips College

Early Child Education, Child Health/Safety/Nutrition, Behavior Guiding Young Child, Administration Management Childcare

Northern Oklahoma College (NOC)

English II, Developmental Psych, Sociology, Anatomy with Lab

Redlands Community College

English I, History, Chemistry, American Government

Rose State College Nursing
Lisa Mitchell