LISA M. MENDEZ
Jacksonville,NC
Summary
Education and student-services professional with 20+ years of experience supporting students, families, program participants, and community partners across K-12, higher education, nonprofit, and community settings. Experienced in recruitment and outreach, relationship development, individualized guidance, customer service, database and records management, program promotion, and coordinating individuals through educational and community programs. Strong communicator by phone, email, written correspondence, presentations, and in-person interaction. Skilled at identifying needs, explaining programs and resources, maintaining consistent follow-up, solving problems, and building trust with diverse populations.
Overview
2008
2008
years of professional experience
Work History
Instructional Assistant
ONSLOW COUNTY SCHOOL DISTRICT
Jacksonville, NC
2025 - 2026
- Supported students across multiple NC Pre-K classrooms, adapting communication and guidance to individual developmental, behavioral, and learning needs.
- Built positive relationships with students and families through consistent communication, individualized support, and professional service.
- Collaborated with teachers and school personnel to support educational goals, student needs, and daily operations.
- Communicated with individuals from diverse backgrounds while maintaining confidentiality and professional boundaries.
- Adapted quickly to changing priorities and provided dependable support across multiple classroom environments.
Instructional Assistant
ONSLOW COUNTY SCHOOL DISTRICT
Jacksonville, NC
2023 - 2025
- Supported students in adaptive exceptional children and general education settings with varied learning styles, abilities, and support needs.
- Provided individualized encouragement, guidance, and academic support while building strong student rapport.
- Collaborated with teachers and school staff to support individualized learning goals and effective classroom operations.
- Communicated with students and staff in ways that promoted engagement, trust, and successful participation.
Associate Pastor / Office Manager
WELLS ASSEMBLY OF GOD CHURCH
2021 - 2022
- Served as a primary point of contact for families, staff, volunteers, and community members, responding to questions, identifying needs, and connecting individuals with appropriate resources.
- Provided individualized guidance and support while maintaining confidentiality and professional boundaries.
- Managed confidential records and organizational data; led the transition to cloud-based database software and generated reports for planning and decision-making.
- Managed calendars, meetings, announcements, social media, weekly communications, and organizational scheduling.
- Recruited, trained, scheduled, and supervised children's ministry staff and volunteers.
Administrative Pastor / Office Manager
ALBERT LEA ASSEMBLY OF GOD CHURCH
2019 - 2021
- Managed day-to-day office operations, organizational records, databases, scheduling, communications, and administrative processes.
- Served as a primary point of contact by answering calls, responding to inquiries, and providing timely assistance to individuals and families.
- Maintained accurate and confidential records and prepared reports for organizational leadership.
- Coordinated calendars, meetings, events, facility use, mailings, promotional materials, and organizational communications.
- Recruited, trained, and coordinated volunteer teams while developing policies and procedures supporting program operations and safety.
Quarterly Guide Lead Editor / Office Assistance
SCRIPTURE UNION USA
Valley Forge, PA
2016 - 2021
- Edited educational materials, conducted research, and maintained organizational style guidelines.
- Provided front-line customer and member service by answering and directing calls and responding to inquiries.
- Entered and maintained donor information in Raiser's Edge database.
- Processed orders, maintained inventory information, and assisted with fundraising events and administrative projects.
Youth Department Administrative Assistant
LIVING WORD INTERNATIONAL CHRISTIAN CHURCH
Silver Spring, MD
2016 - 2019
- Provided administrative and program support to students, parents, youth leaders, and volunteers.
- Maintained participant information and organizational databases.
- Communicated directly with students and families regarding programs, schedules, activities, and events.
- Coordinated calendars, retreats, mission trips, community outreach programs, and volunteer teams.
- Silver Spring, MD
Curriculum Development Coordinator
SCRIPTURE UNION USA
Valley Forge, PA
2015 - 2019
- Researched educational needs, market trends, and learning styles to guide development of new programs and resources.
- Coordinated multi-stage projects involving authors, production teams, organizational partners, and marketing staff.
- Developed project plans, program content, implementation materials, and promotional campaigns.
Regional Field Director - Children's Programming
SCRIPTURE UNION USA
Valley Forge, PA
2012 - 2019
- Identified prospective program locations and initiated relationships with community organizations to expand educational and outreach programs throughout the MidAtlantic region.
- Conducted outreach to prospective program coordinators and community partners to introduce programs, answer questions, assess needs, and develop new program locations.
- Built and maintained partnerships with The Salvation Army, churches, ministries, and other community organizations.
- Provided ongoing consultation, communication, and support to program directors and community partners.
- Developed and delivered training workshops and online training for program staff and volunteers.
- Developed regional funding partnerships, wrote grants, prepared reports, and represented the organization at professional events.
- Valley Forge, PA
Children's Director / Assistant Youth Director
CITY REACH CHURCH
Reading, PA
2011 - 2016
- Provided individualized support, mentoring, and guidance to students and families.
- Coordinated tutoring and summer outreach programs serving children and families.
- Recruited, trained, scheduled, and supervised volunteers.
- Built relationships with families, community partners, and organizational leaders.
- Reading, PA
Teacher's Assistant
UNIVERSITY OF VALLEY FORGE
Phoenixville, PA
2010 - 2012
- Supported faculty and college students with classroom, academic, and administrative activities.
- Edited and pre-graded student assignments and graded examinations.
- Uploaded course materials and performed administrative functions in Blackboard.
- Proctored examinations and substituted for classes when faculty were unavailable.
- Phoenixville, PA
Shoe-Fit Specialist
J.C. Penney
2009 - 2011
Administrative Assistant / Dance Instructor
Expressions School of Dance
2007 - 2009
Administrative Assistant
The Center for Dance
12.2005 - 12.2007
Education
Associate of Science - Early Childhood Education
COASTAL CAROLINA COMMUNITY COLLEGE
Jacksonville, NC 09.2024 - 01/2026
Bachelor of Arts - Christian Ministries, Business Minor
UNIVERSITY OF VALLEY FORGE
Phoenixville, PAAssociate of Arts - Business Administration
NORTH IDAHO COLLEGE
Coeur d'Alene, IDSkills
- Student recruitment and support
- Outreach and engagement
- Individualized guidance and needs assessment
- Relationship building and customer service
- Follow-up and communication
- Presentation and public speaking
- Program promotion and family engagement
- Community relations and partnerships
- Database and records management
- Data entry and documentation
- Confidential information handling
- Scheduling and reporting
- Microsoft Office proficiency
- Cloud-based systems expertise
- Staff and volunteer recruitment
- Training and event coordination
- Project coordination and cross-functional collaboration
Timeline
Associate of Science - Early Childhood Education
COASTAL CAROLINA COMMUNITY COLLEGE
09.2024 - 01/2026
Administrative Assistant
The Center for Dance
12.2005 - 12.2007
Instructional Assistant
ONSLOW COUNTY SCHOOL DISTRICT
2025 - 2026
Instructional Assistant
ONSLOW COUNTY SCHOOL DISTRICT
2023 - 2025
Associate Pastor / Office Manager
WELLS ASSEMBLY OF GOD CHURCH
2021 - 2022
Administrative Pastor / Office Manager
ALBERT LEA ASSEMBLY OF GOD CHURCH
2019 - 2021
Quarterly Guide Lead Editor / Office Assistance
SCRIPTURE UNION USA
2016 - 2021
Youth Department Administrative Assistant
LIVING WORD INTERNATIONAL CHRISTIAN CHURCH
2016 - 2019
Curriculum Development Coordinator
SCRIPTURE UNION USA
2015 - 2019
Regional Field Director - Children's Programming
SCRIPTURE UNION USA
2012 - 2019
Children's Director / Assistant Youth Director
CITY REACH CHURCH
2011 - 2016
Teacher's Assistant
UNIVERSITY OF VALLEY FORGE
2010 - 2012
Shoe-Fit Specialist
J.C. Penney
2009 - 2011
Administrative Assistant / Dance Instructor
Expressions School of Dance
2007 - 2009
Bachelor of Arts - Christian Ministries, Business Minor
UNIVERSITY OF VALLEY FORGE
Associate of Arts - Business Administration
NORTH IDAHO COLLEGE