Lisa Molegraaf
Grand Rapids,MI
Summary
Dynamic professional with a proven track record in customer service and strong multitasking, honed at notable Grand Rapids venues. Excelled in building relationships and resolving conflicts, significantly increasing sales and customer satisfaction. Skilled in greeting guests and leveraging active learning to enhance guest experiences.
Overview
18
18
years of professional experience
Work History
Restaurant Hostess
New Holland Brewery
05.2024 - 10.2024
- Answered customer questions about hours, seating, and menu information.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
Server and Bartender
Holiday Bar
10.2016 - 12.2018
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server and Bartender
Garage Bar
01.2016 - 12.2018
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Processed orders and sent to kitchen employees for preparation.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Customer Service Representative
FedEx Office
09.2016 - 09.2018
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed timely and effective replacement of damaged or missing products.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Server and Bartender
O’Tooles Public House
10.2006 - 10.2015
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Calvin Christian High School
Grandville, MI06.2004
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Conflict resolution
- Handling complaints
- Relationship building
Timeline
Restaurant Hostess
New Holland Brewery
05.2024 - 10.2024
Server and Bartender
Holiday Bar
10.2016 - 12.2018
Customer Service Representative
FedEx Office
09.2016 - 09.2018
Server and Bartender
Garage Bar
01.2016 - 12.2018
Server and Bartender
O’Tooles Public House
10.2006 - 10.2015
High School Diploma -
Calvin Christian High School
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