Lisa Moncion Ricarvett
Monroe,NC
Summary
I am a Results-Focused Customer Service Distribution Professional with strength in Sales and Account Management. I am a proactive Leader with strengths in communication and collaboration. I am competent in Leveraging Customer Service and Sales knowledge to promote business growth. I am an expert in managing concurrent objectives to promote efficiency and influence positive results. I hope to achieve success with my knowledge and continue to grow even more in my experiences.
Overview
29
29
years of professional experience
Work History
Customer Services Representative
American Paper Corp.
Guaynabo, PR
07.2001 - Current
- I assist vendors from the company's office serving the assigned
customers of each vendor.
I quote the prices and give them availability of the products. - Assist Customers in making payments on accounts and setting up payments plans.
- I make the credits, I release the orders held for payment, I work with the presets of the articles to the clients.
- Monitored customers accounts to track outstanding issues and implements new solutions.
- Consulted with customers to understand need and upsell products.
- I Led a group of customer service representatives.
- I process the orders of the clients in the system so that they dispatch the merchandise and deliver it to the client.
- Cultivated relationships with clients, negotiating prices for new business.
- And Now I am representative of the Key Account accounts to strategically manage the House Retail accounts.
Sales Assistant and Customer Service
Pitusa Muebles Y Enseres
Bayamon, Puerto Rico
08.1998 - 06.2001
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Answered incoming calls and offered highest level of professionalism and knowledgeable service to every customer.
- Communicated information to customers about product quality, value and style.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Suggested products and services to clients based on individual needs to drive consistent sales.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Filed completed customer orders to begin processing and facilitate smooth shipments.
- Responded to customer questions about products and services.
- Documented customer information and activity in customer database.
- Demonstrated strong knowledge of store services, products and policies.
- Answered customer inquiries with courtesy and accuracy.
Signs Designs
Pitusa Stores
Bayamon, Puerto Rico
03.1996 - 06.1998
- I did all the labeling of the prices of the store by hand and also covered one or another cashier.
Education
Some College (No Degree) - Airlines And Tourism
National University College - Bayamon
Bayamon, PRSkills
- Effective communication
- Sales
- Fast call handling
- Skills to work with and for people
- Fluency in Spanish and English
- Data entry
- Work ethic
- Fast Learning
- Business growth
Languages
English
Professional
Spanish
Professional
Additional Information
Recommendations Upon Request
Timeline
Customer Services Representative
American Paper Corp.
07.2001 - Current
Sales Assistant and Customer Service
Pitusa Muebles Y Enseres
08.1998 - 06.2001
Signs Designs
Pitusa Stores
03.1996 - 06.1998
Some College (No Degree) - Airlines And Tourism
National University College - Bayamon
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