Lisa Mongold

My duties include:

• Scheduling appointments/maintaining the provider's schedule as needed
• Greeting incoming customers/students/parents
• Providing information pertaining to University Health Center services/programs
• Coordinating with other departments on campus
• Answering and directing incoming telephone calls
• Gathering demographic information
• Entering confidential information into Electronic Health Record (Medicat)
• Completing the Check-in and Check-out process for students during their visit
• Posting/Inputting Charges
• Collecting/Processing payments
• Maintaining cash drawer/safe
• Reconciling end of day payment reports
• Opening/Closing the office according to Front Office guidelines
• Covering at the Health Information Desk as needed
• Complete daily transmittal deposit reports when the Medical Office Manager is out of the office
• Assisted with maintaining the employee schedule when the Medical Office Manager is out of the office
• Complying with JMU Investment policies/procedures
• Training/Mentoring Student Volunteers
• I have also served on the search committee for interviewing potential employees and student volunteers.

My duties include:

• Photographer's Assistant/Second shooter for weddings and large events
• Maintain business license/permits/taxes/insurance
• Record keeping/Accounts payable & receivable
• Inventory control
• Printing and fulfilling photo orders
• Maintain and create contracts/invoices/order forms
• Maintain and update website
• Create content for social media accounts
• Wedding and event planning/fundraising
• Maintain a database of vendors that we've worked with at special events

My duties included:

• Assisting patients in obtaining/requesting their medical records
• Answering and directing incoming telephone calls
• Providing requested records to insurance carriers, attorneys and other health care providers according to HIPAA rules and regulations
• Assisting patients with their FMLA or disability paperwork
• Scheduling appointments/meetings and blocking provider's schedule as needed
• Organizing legal meetings/depositions for providers when requested by attorneys
• Organizing charts and medical information for providers when called to court for medical testimony
• Creating contracts, invoices and collecting payment for legal services provided by our physicians such as depositions, expert testimony or expert medical opinions
• Proofreading reports prior to being released
• Posting charges and payments in computer system (Health Data System)
• Processing subpoenas
• Purging and maintaining confidential health records based on HIPAA and VA Medical Society regulations
• Scanning, reviewing and saving records into electronic format
• Preparing and mailing correspondence letters as requested by staff and physicians
• Processing outgoing mail/packages and distributing incoming mail/packages
• Maintaining office supply inventory and ordering necessary supplies as needed
• I was trained to fill in for the front desk staff as needed. This position involved registering new and current patients, patient check in/out, scheduling appointments, operating a switchboard, verifying demographic/insurance information and collecting/posting co-payments.
• I also helped with collections, workers compensation and insurance claims as needed.
• As Medical Records Team Leader I was responsible for training, assigning tasks, monitoring and evaluating student volunteers as well as 2 full time employees.
• I co-developed the guidelines and procedures manual for the medical records department.
• I was entrusted to manage the medical records department in my supervisor's absence.

I was responsible for counting, measuring, matching stripes, patterns and colors; checking the quality of material on garment pieces prior to assembling, and maintaining a clean, safe work area.

I was hired as a cashier but quickly moved to the Customer Service Desk where I assisted customers with refunds/exchanges and set up layaways for customers. I was promoted to Customer Service Manager where I was responsible for approving large amount checks and credit cards, assigning cashiers to specific duties and scheduling their breaks. I was also responsible for checking to see that all money was deposited in the safe at the end of the day. When the new company purchased the store, I was asked to work on a “change over team” to restructure the store. (This was a temporary position.)

• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
• Assisted patients with daily living activities for enhanced comfort and wellbeing.
• Checked patient vitals
• Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
• At the end of each shift all resident's activities had to be charted and reported to the next shift.