Overview
Work History
Education
Skills
Work Availability
Timeline
BusinessAnalyst
Lisa Monteiro

Lisa Monteiro

Ewing,NJ

Overview

8
8
years of professional experience

Work History

Account Manager

Netrocon Digital
Princeton, NJ
08.2020 - 08.2023
  • Founding member of NDStudios, new expansion for Netrocon Digital. A studio focused on creating elevating visual content for D2C and B2B brands.
  • Established, nurtured and managed over 50 client accounts including Body Armor, Beekman, Scent Beauty, JR Williams & T. Anthony.
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Conducted market research to identify potential customers.
  • Analyzed client data and identified opportunities for growth.
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Resolved customer complaints in a timely manner.
  • Drafted proposals outlining services, costs, and benefits for prospective customers.
  • Assisted in developing pricing models based on competitor analysis.
  • Participated in brainstorming sessions to develop new ideas for business development initiatives.
  • Built and maintained productive relationships with customers and internal partners.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Renewed existing accounts by cementing trusting relationships with customers.
  • Motivated and worked with onboarding team members to successfully integrate new employees into organization.
  • Identified customer needs by asking questions and advising on best solutions.
  • Produced sales documents, finalized deals and filed records.
  • Increased profitability and revenue by generating $[Amount] in sales.
  • Posed as models for advertising, artistic creation and display of goods.
  • Oversaw a team of 2 including Director of Photography and Production Coordinator to ensure seamless project management, internal & external communication and ensure client expectations & timelines were met
  • Optimized and trained production coordinators on client communication processes and etiquette
  • Managed end to end inbound and outbound sales and project quotes
  • Liaised between marketing, sales, strategy & production teams
  • Worked with executive leadership to determine vision & strategy for the studio
  • Created, edited and wrote copy for communication materials for the studio including sales emails, informational pdfs, website & social media copy

Account Manager

Ripen Ecommerce
Princeton, NJ
04.2019 - 08.2020
  • First full-time hire for Ripen's commercial product photography division enabling e-commerce businesses to create high caliber visual experiences
  • Managed end to end inbound sales increasing revenue by 230% closing close to $750k
  • Built, nurtured and managed over 75 client accounts for leading brands including Titleist, Union Green, Scent Beauty, Stila Cosmetics, Gibraltar, Mizzen & Main, Town & Country Living, Maxbone, Roolee, Juice Press, and Full Circle Home.
  • Managed on-site client visits liaising between clients, production team & sourced talent
  • Facilitated a variety of touch points to strengthen studio processes and relationships including sales, production, creative strategy, brand briefing and project management for creative team of 5, with 2 direct reports.
  • Assisted creative pitch and coached ecommerce best practices
  • Provided oversight to all studio projects (briefings, timelines, production & output)
  • Worked with executive leadership to adapt and configure company-wide tracking system JIRA to suit the needs of the studio's production management workflows
  • Lead internal review process to ensure all creative deliverables were aligned, on brand and high quality

Programs and Relations Manager

Legemdary
Asbury, NJ
05.2017 - 12.2018
  • Maintained customer relations through initial outreach, purchase process and post purchase evaluation
  • Managed all deals, sales tracking and email marketing through Hubspot
  • Developed strategic partnerships to increase referral marketing network
  • Social Media scheduling
  • Wrote web copy and developed press and investor content
  • Conducted market research to assist CEO with market entry decisions
  • Lead project manager for CMS redevelopment with BORN Group
  • Created customer and wholesaler information resources
  • Communicated between Board of Advisors and core management team
  • Worked with company founders to develop big vision marketing and business development plans

Service Trips Student Director

Messiah College
Mechanicsburg, PA
08.2015 - 05.2017
  • Provided leadership, vision and direction to core service trips team
  • Planned and evaluated 13 national service trips annually for 130 student participants
  • Supported program advancement through developing training materials for student leaders, facilitating participant orientations and debriefs, managing trip budgets, and creating promotional materials

Marketing Intern

Ripen Ecommerce
Princeton, NJ
06.2016 - 08.2016
  • Conducted influencer research and contacted influencers for client promotion on YouTube and Amazon
  • Completed social media scheduling and reporting using Sprout Social and Schedugram
  • Created and managed products for HappyChef.com utilizing ecommerce site builder Magento
  • Collaborated with creative team to develop and execute social media strategy
  • Assisted development team in creating and testing quality assurance scripts for client website
  • Monitored appearance of remarketing ads for clients

Education

Bachelor of Arts - Public Relations

Messiah College
Bowmansdale, PA
05.2017

Skills

  • Account Management
  • Schedule Management
  • Client Relationship Management
  • Project Coordination & Management
  • Sales Development
  • Business Development
  • Customer Service
  • Detail Oriented
  • Writing
  • Organizing Information
  • Strategic Communicator
  • Relationship Builder

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Account Manager

Netrocon Digital
08.2020 - 08.2023

Account Manager

Ripen Ecommerce
04.2019 - 08.2020

Programs and Relations Manager

Legemdary
05.2017 - 12.2018

Marketing Intern

Ripen Ecommerce
06.2016 - 08.2016

Service Trips Student Director

Messiah College
08.2015 - 05.2017

Bachelor of Arts - Public Relations

Messiah College

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Lisa Monteiro