Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Montgomery

Ronald,WA

Summary

Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

15
15
years of professional experience

Work History

Real Estate Broker

RE/MAX Integrity
Cle Elum, WA
06.2023 - Current
  • Organized open houses for prospective buyers in order to showcase available properties.
  • Actively participated in networking events as well as community activities such as homebuyer seminars or workshops in order to increase visibility within the industry.
  • Generated lists of for-sale properties.
  • Maintained relationships with current and prospective clients by providing exceptional customer service throughout the transaction process.
  • Maintained knowledge of real estate law, available mortgages and government programs.
  • Utilized advanced technology tools such as online marketing platforms or customer relationship management software systems in order facilitate efficient workflow processes.
  • Kept accurate records of all transactions including notes from meetings or phone calls with clients as well as copies of signed contracts or documents related to each deal.
  • Monitored fulfillment of purchase contract terms to foster timely completion.
  • Drafted real estate contracts, purchase agreements, and closing documents according to state regulations.
  • Conducted virtual tours of properties for interested buyers.
  • Acted as intermediary in negotiations between buyers and sellers during closing of sales.
  • Created detailed reports outlining comparable sales data in order to determine fair market value for a particular property.
  • Monitored progress of transactions from start-to-finish including staying abreast of any changes or issues that arose during the process.

Real Estate Broker

John L Scott
Cle Elum, WA
08.2016 - 05.2023
  • Drafted real estate contracts, purchase agreements, and closing documents according to state regulations.
  • Acted as intermediary in negotiations between buyers and sellers during closing of sales.
  • Monitored progress of transactions from start-to-finish including staying abreast of any changes or issues that arose during the process.
  • Gave buyers physical and virtual tours of properties.
  • Prepared market analysis statistics and bid presentation for buyers and sellers.
  • Managed real estate transactions from initiation to closing.
  • Managed all aspects of client transactions from initial contact through closing including coordinating inspections, appraisals, surveys, repairs and renovations when needed.
  • Developed and implemented marketing strategies to promote the sale of residential properties.
  • Negotiated offers between buyers and sellers in order to reach an agreement on price and terms of sale.

Barista

Lums Coffee Shop
CLE ELUM, WA
01.2011 - 08.2017
  • Maintained calm demeanor during high-volume periods and special events.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Adhered to health department regulations concerning sanitation standards.
  • Utilized POS system to receive and process customer payments.
  • Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Collected payments and provided accurate change.
  • Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.

Barista

Cassy's Coffee Company
Startup, WA
12.2008 - 07.2010
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Provided customers with prompt, friendly, and knowledgeable service.
  • Supported highest standards of conduct and service to support company reputation.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Delegated work to staff, setting priorities and goals.
  • Assisted in daily store operations and managed staff to ensure efficient customer service.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Conducted monthly inventory checks to ensure adequate stock levels were maintained.

Education

High School Diploma -

Sultan High School
Sultan WA
06-1998

Skills

  • Opening and Closing Duties
  • Coffee Expertise
  • POS Systems
  • Espresso Machine Operation
  • Cash Handling
  • Sales Expertise
  • Friendly and Outgoing
  • Solid Problem Solver
  • Conflict Mediation
  • Safe Food Handling Practices
  • Active Listener
  • Speedy and Efficient
  • Exceptional Customer Service
  • Positive and Professional

Timeline

Real Estate Broker

RE/MAX Integrity
06.2023 - Current

Real Estate Broker

John L Scott
08.2016 - 05.2023

Barista

Lums Coffee Shop
01.2011 - 08.2017

Barista

Cassy's Coffee Company
12.2008 - 07.2010

High School Diploma -

Sultan High School

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Lisa Montgomery