LISA MOORE
Chandler,WA
Summary
Well-qualified Administrative Assistant proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Clinical Patient Services Specialist II
University of Washington
Seattle, WA
12.2019 - 04.2021
- Adhered to strict HIPAA guidelines at all times to protect patient privacy
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan
- Used Epic to schedule appointments
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
- Completed skilled administrative work to support all office staff and operational requirements
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
Patient Service Representative
Providence Health & Services
Monroe, WA
10.2017 - 11.2019
- Schedule, reschedule and coordinate all patient appointments and adjunct tests per office protocol
- Balanced deposits and credit card payments each day
- Assisted patients in filling out check-in and payment paperwork
- Adhered to strict HIPAA guidelines at all times to protect patient privacy
- Prior experience providing a high level of customer service in a fast paced environment, including handling confidential data with discretion
- Coordinate internal and external phone communication among staff, patients and providers
Resident Insurance Specialist
Greystar
Lynnwood, WA
01.2016 - 07.2017
- Communicated with individuals of all ethnic and cultural backgrounds on a daily basis
- Process Renters Insurance Cancellations Assisted Property's with non-compliant residents Process insurance renewals, new policies, duplicates, Understands policies of insurance on assigned property, including procedures for filing claims and loss
- Performed various administrative functions, including filing paperwork, delivering and sorting mail
Customer Service Representative
Byram Healthcare
Redmond, WA
05.2014 - 10.2015
- Effectively managed a high-volume of inbound and outbound customer calls
- Addressed and resolved customer product complaints with empathy and professionalism
- Accurately documented, researched, and resolved customer service issues
- Managed wide variety of customer service and administrative tasks
- Provided primary customer support to internal and external customers in fast-paced environment
- Manages analyzing, explaining and answering internal and external customer questions, requests and resolving their product and service concerns efficiently and professionally
Education
Diploma - undefined
Miguel Leonis High School
Woodland Hills, CA.1999
Skills
- Bilingual in Spanish
- 35 WPM typing speed Administrative support specialist
- Professional phone etiquette Multi-line phone proficiency
- Positive and friendly
- Customer Patient-oriented Confidentiality
- Chart pulling Patient greeting
- Filing and data
- Self-motivated with exceptional communication and computer capabilities
- Administrative support
- Generating schedules
Timeline
Clinical Patient Services Specialist II
University of Washington
12.2019 - 04.2021
Patient Service Representative
Providence Health & Services
10.2017 - 11.2019
Resident Insurance Specialist
Greystar
01.2016 - 07.2017
Customer Service Representative
Byram Healthcare
05.2014 - 10.2015
Diploma - undefined
Miguel Leonis High School
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