Megan Russell
Tomball,Texas
Summary
Well-organized professional equipped with varied experiences in administrative roles. Dedicated to excellence in customer service delivery with proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Lead Infant Teacher
My Quest Montessori
05.2023 - 05.2024
- Utilized technology to develop instructional materials and activities for children.
- Implemented curriculum to enhance classes with learning-focused activities.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Managed inventory of classroom supplies, ensuring all necessary materials were readily available for planned activities and lessons.
- Created sensory-rich learning experiences for infants, fostering curiosity and exploration in a controlled environment.
- Contributed to the emotional growth of infants by providing consistent support, care, and encouragement.
- Promoted development of social, emotional, and communication skills in infants.
- Enhanced infant development by implementing age-appropriate activities and lessons.
- Enhanced overall classroom management efficiency by streamlining processes such as attendance tracking, diaper changes, snack distribution, and activity setup.
Receptionist/Directors Assistant
Fleet Swimming
08.2022 - 05.2023
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight, time-sensitive deadlines.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Confirmed appointments, communicated with clients, and updated client records, including the management of all billing.
- Resolved customer problems and complaints.
Customer Service Agent
ROI Solutions
10.2021 - 06.2022
- Assigned to targeted call center campaigns to help homeowners through a rent-relief program and to assist customers with their benefits card
- Entered customer information into customized call center platform, using CRM and Five9 to track calls and organize records
- Consistently provides large volume of customer service assistance every day with positive attitude and focus on customer satisfaction
- Apply strong communication skills to guide callers through available options depending on various circumstances
- High attention to detail, organization, and management of multiple tasks simultaneously
- Evaluate customer information to explore issues, develop potential solutions and maintain high-quality service
- Educate customers on their benefits and services then assist them with specific program-related information
- Primary point of contact for inbound calls and customer support.
Education
CyFair High School
01.2018
Skills
- MS Office and Outlook
- Customer Service
- Problem Resolution
- Outstanding communication skills
- Call center experience
- Organization skills
Timeline
Lead Infant Teacher
My Quest Montessori
05.2023 - 05.2024
Receptionist/Directors Assistant
Fleet Swimming
08.2022 - 05.2023
Customer Service Agent
ROI Solutions
10.2021 - 06.2022
CyFair High School