Lisa Moore
Maryville,TN
Summary
Proven efficiency enhancer at FedEx:Ground, adept in warehouse safety and fostering teamwork. Excelled in reducing package damage rates and optimizing sorting processes through meticulous attention to detail and robust organizational skills. Demonstrates a strong commitment to health and safety compliance, ensuring a secure work environment.
Overview
6
6
years of professional experience
Work History
Package Handler
FedEx:Ground
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
Janitorial Specialist
Service Max
08.2023 - 02.2024
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Enhanced workplace safety by promptly addressing spills and other potential hazards.
- Maintained a sanitary environment in restrooms by performing thorough cleaning and disinfecting procedures.
- Contributed to a welcoming atmosphere for employees and visitors through meticulous attention to detail in maintaining building spaces.
- Reduced waste by properly sorting recyclable materials and disposing of trash according to company guidelines.
Assistant Store Manager
Family Dollar
04.2022 - 05.2023
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
Restaurant Manager
Midland Restaurant
02.2018 - 12.2020
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Correctly calculated inventory and ordered appropriate supplies.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Trained, and supervised staff.
Education
Auto Macanics
Alcoa High School
Alcoa, TN05.1985
Skills
- Warehouse Safety
- Fragile item handling
- Truck loading
- Sorting Packages
- Stacking Packages
- Label Reading
- Attention to Detail
- Multitasking
- Reliability
- Teamwork and Collaboration
- Health and safety compliance
- Organizational Skills
- Professionalism
- Lifting and sorting
- Willing to Learn
- Safety Precautions
Accomplishments
Management Courses
- Completed courses on conducting the role efficiently and handling various workplace situations
Timeline
Janitorial Specialist
Service Max
08.2023 - 02.2024
Assistant Store Manager
Family Dollar
04.2022 - 05.2023
Restaurant Manager
Midland Restaurant
02.2018 - 12.2020
Package Handler
FedEx:Ground
Auto Macanics
Alcoa High School