Lisa Moore
Raleigh,NC
Summary
Driving employee engagement culture change through creative employee- centric well-being and engaging initiatives.
Organized and detailed oriented retail manager with 9+ years of experience ensuring smooth operations and excellent customer service in a fast-paced retail environment. Committed to creating a positive environment utilizing my passion for coaching and development to achieve customer satisfaction and increased sales. Believes in creating a high-performance environment that improves employee well-being and productivity.
Overview
17
17
years of professional experience
Work History
Assistant Store Manager
TJX
05.2021 - Current
- Worked with the store manager and my team merchandising in department that reflected in a 19% increase within a week and 10% positive trend change for Q1 and a 19% trend change for Q2
- Ensure every customer had a positive shopping experience utilize Osat to recognize customer service opportunities and fast feedback/ role play to model appropriate behavior with staff which resulted in +14 pts increase vs the company
- Hired, train, supervised and mentored a team of associates, with one recently being promoted to Lead
- Help manage daily activities of the sales floor, front end cashiers, and Dock
- Developed Creative floor layouts to increase store sales
- Conducted and organized a hiring group event that resulted in the store achieving its staffing goal.
Operations Manager
Macy’s
07.2020 - 05.2021
- Coordinate and oversee the day-to-day management of distribution of all department merchandise
- Identified, developed, and implemented short term and long-term strategies to enhance productivity, probability, and efficiency of all operational departments
- Review cost, operational activities, and data to determine department progress towards stated goals and objectives
- Developed, created, and enforced best practices to create a work safe environment
- Interfaces with IT as a user on system development to improve operations, productivity, and customer service levels
- Responsible for training and developing of staff to ensure staff understands all programs with proper execution
- Responsible for ensuring the department meet performance requirements in areas of safety, shortage, customer experience
- Ensuring we meet and exceed our goals through coaching and counseling of direct reports
- Coached a developed My lead
Store Manager
Macys Backstage
09.2018 - 07.2020
- Drove Sales by creating a customer centric, fun and engaging culture
- Maintained a high customer readiness standard, neat and easy to shop environment
- Monitored and adjusted staffing to provide appropriate coverage of cash wraps, dressing rooms, and floor recovery
- Participated in store wide meetings and event to help drive awareness of Backstage
- Developed a three-way communication with mall Management, Macy’s Store manager, and Backstage central leadership and teams
- Created grass root event and created a social media platform to build awareness of the Backstage brand
- Recruited and hired positive and engaging leads and team members
- Ensured all team members were properly onboarded and received all appropriate training
- Developed the team through consistent coaching, follow up and recognition
- Built a culture of recognition and fun through by creating a monthly backstage fun calendar
- Ensured all company policies, procedures, exposer standards, safety and shortage awareness.
Sales Manager
Macys
07.2008 - 09.2018
- Coached and developed two sales supervisors to become current CSX managers through weekly coaching focused on a metric and behaviors to enhance performance
- Created a communication strategy to help improve results by conducting monthly department meeting to discuss opportunities and celebrate top performers
- Ensure every customer had a great shopping experience by observing associates selling behaviors and ensuring they provide all customer excellent customer service
- Observe best-selling products and major items to inform store management on merchandise needed to enhance the My Macys process
- Collaborate with the merchandising team to plan and implement sales set up, floor moves, and merchandise placement
- Used and reviewed business acumen to help drive results by identifying bottom performance businesses
- Carried out monthly reviews of my personal selling area scorecard, star rewards, and turnover results with Management and regional team
Education
Bachelor of Science - Psychology
University of Bridgeport
Bridgeport, CT06.2011
Skills
- Efficient in Microsoft Word
- Efficient in Microsoft Excel
- Kronos(payroll and scheduling)
- Interpersonal Leadership
- Visual Merchandising
- Strategic Thinking
- Details
Timeline
Assistant Store Manager
TJX
05.2021 - Current
Operations Manager
Macy’s
07.2020 - 05.2021
Store Manager
Macys Backstage
09.2018 - 07.2020
Sales Manager
Macys
07.2008 - 09.2018
Bachelor of Science - Psychology
University of Bridgeport
Similar Profiles
Annie KochanowiczAnnie Kochanowicz
Retail Sales Associate at TJXRetail Sales Associate at TJX
Vipanjot KaurVipanjot Kaur
Customer Service Supervisor at TJXCustomer Service Supervisor at TJX
Khaula NawabKhaula Nawab
Retail Sales Associate at TJXRetail Sales Associate at TJX
Manpreet SinghManpreet Singh
Warehouse Worker at TJXWarehouse Worker at TJX
Jacob M HernandezJacob M Hernandez
Founder & Day Trading Educator at Self EmployedFounder & Day Trading Educator at Self Employed