Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Moore

broomfield

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

14
14
years of professional experience

Work History

Senior Food & Beverage Manager

Ritz Carlton Las Colinas
06.2023 - Current
  • Assist in the organizing, management and administration and all operational aspects for the In-Room dining, Coffee Shop, and Honor Bar service.
  • Maintain high quality products and service levels.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
  • Responded to customer complaints, addressing concerns, and distress with amicable interactions.
  • Cross-trained existing employees to maximize team agility and performance.
  • Managed and motivated employees to be productive and engaged in work.
  • Assisted in recruiting, hiring and training of team members.

Senior Dining Manager

The Legacy Dallas
04.2024 - 06.2024
  • Designed overall floorplans and coordinated modifications for events and special reservations.
  • Led planning, set up and takedown for special events.
  • Implemented training program for front of house staff to maintain high standards of customer service.
  • Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

Restaurant, Bar & In Room Dining Manager

Fairmont Dallas
03.2023 - 04.2024
  • Manage day to day operations.
  • Maintain budget and cost.
  • Inventory control.
  • Staff hiring, training, and staff scheduling.
  • Maintain vendor relationships.
  • Assist in the organizing, management and administration and all operational aspects for the In-Room dining, Pool bar, and Refreshment Center.
  • Maintain high quality products and service levels.
  • I provided seasonal pre-fixe holiday dinners and implemented a grab N go market.
  • Utilizing the opportunity to promote in house holiday pop ups.
  • Developed unique events and special promotions to drive sales.

General Manager

Weights + Measures
10.2022 - 03.2023
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Recruited and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Managed budget implementations, employee evaluations, and contract details.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and implemented strategies to increase sales and profitability.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Interacted well with customers to build connections and nurture relationships.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Houston FOH Manager

Brennan's
12.2021 - 10.2022
  • Manager of a fine dining restaurant and bar.
  • Manager's responsibilities include; staff recruitments, staff training, scheduling, payroll and budget.
  • Creating new cocktails to pair with seasonal menu.
  • Liquor inventory and procurement.
  • Managed banquet events ensuring functions were properly staffed and properly executed.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Managed staff schedules and maintained adequate coverage for all shifts.

DFW Lounge Operations Manager

HMS Host, American Airlines
02.2021 - 12.2021
  • Manager four American Airline lounges in DFW airport.
  • Creating / Implementing company SOP's.
  • Assisted in recruiting, hiring and training of team members.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Managing food and beverage inventory, product ordering.
  • Responsible for all operations of all lounges.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Opening new lounges.

Room Dining Manager / Pool Manager / Refreshment Center Manager

Fairmont Hotel
08.2018 - 01.2021
  • Assist in the organizing, management and administration and all operational aspects for the In-Room dining, Pool bar, and Refreshment Center.
  • Maintain high quality products and service levels.
  • I provided seasonal pre-fixe holiday dinners and implemented a grab N go market.
  • Utilizing the opportunity to promote in house holiday pop ups.
  • Developed unique events and special promotions to drive sales.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Assigned work to staff, set schedules, and motivated strong performance in key areas.
  • Hired, trained and evaluated team members to meet departmental standards and goals.
  • Cross-trained existing employees to maximize team agility and performance.
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

In Room Dining Supervisor

Adolphus Hotel
01.2018 - 08.2018

Assistant Restaurant Manager

Hilton Park Cities
01.2013 - 01.2017

General Manager

Beyond The Box Catering
01.2011 - 01.2013

Education

Music Performance -

Wharton Jr College
Wharton, TX

Music Business - undefined

The Art Institute of Houston
Houston, TX

Skills

  • Restaurant Management
  • Training and Development
  • Sales Growth
  • Maximizing Staff Performance
  • Fine Dining Service
  • Customer relations
  • Problem resolution
  • Facility management
  • Communication skills
  • Staff management
  • Budgeting and cost control
  • Leadership and team building

Timeline

Senior Dining Manager

The Legacy Dallas
04.2024 - 06.2024

Senior Food & Beverage Manager

Ritz Carlton Las Colinas
06.2023 - Current

Restaurant, Bar & In Room Dining Manager

Fairmont Dallas
03.2023 - 04.2024

General Manager

Weights + Measures
10.2022 - 03.2023

Houston FOH Manager

Brennan's
12.2021 - 10.2022

DFW Lounge Operations Manager

HMS Host, American Airlines
02.2021 - 12.2021

Room Dining Manager / Pool Manager / Refreshment Center Manager

Fairmont Hotel
08.2018 - 01.2021

In Room Dining Supervisor

Adolphus Hotel
01.2018 - 08.2018

Assistant Restaurant Manager

Hilton Park Cities
01.2013 - 01.2017

General Manager

Beyond The Box Catering
01.2011 - 01.2013

Music Business - undefined

The Art Institute of Houston

Music Performance -

Wharton Jr College

Similar Profiles

CREATE PROFILE