Open To Work
Lisa Moore
Waxahachie,TX
Work Preference
Summary
Professional warranty specialist with strong operational and administrative skills. Known for effective team collaboration and adaptability to changing needs. Expertise in process management, customer service, and issue resolution. Reliable and results-driven with focus on delivering quality outcomes. Excellent multitasking skills and communication skills always a team player.
Enthusiastic and skilled Clerk knowledgeable about shipping and receiving, inventory management and carrier relations. Focused on accurate recordkeeping and materials movement for reliability and speed. Experienced with database, ERP and word processing software.
Overview
24
24
years of professional experience
Work History
Warranty Administrator
Legacy Chevrolet & GMC
02.2003 - Current
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Gathered paperwork and contacted customers to book appointments.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Educated customers on their vehicle''s warranty coverage, resulting in enhanced customer experience and trust.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained detailed service and customer records.
- Processed and recorded new policies and claims.
- Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated leadership skills in managing projects from concept to completion.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Skilled at working independently and collaboratively in a team environment.
- Developed and maintained courteous and effective working relationships.
- Gained strong leadership skills by managing projects from start to finish.
- Worked well in a team setting, providing support and guidance.
- Generated, posted and attached information to claim files.
- Posted payments to accounts and maintained records.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Analyzed warranty data and provided regular reports to management, highlighting trends and identifying areas for improvement in service delivery.
- Processed claim paperwork and followed up on missing information to complete processing.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Reduced company costs by identifying and preventing unwarrantable repair expenses.
- Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
- Proven ability to learn quickly and adapt to new situations.
- Cultivated interpersonal skills by building positive relationships with others.
- Passionate about learning and committed to continual improvement.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Education
High School Diploma -
Red Oak High School
Red Oak, TXSkills
- Excellent administrative abilities
- Critical Thinking
- Information Verification
- Data Entry Software
- Records Maintenance
- Claims submissions
- Warranty Analysis
- Claim Amount Calculations
- Records Review
- Data Entry
- 10-Key Touch
- Recordkeeping
- Supervision and leadership
- Microsoft Word
- Excellent Communication
- Flexible and Adaptable
- Organization
- Warranty Management
- Claims Processing
- Microsoft Office
Additional Information
I am looking for something part time that I can do from home after my full time job.
Timeline
Warranty Administrator
Legacy Chevrolet & GMC
02.2003 - Current
High School Diploma -
Red Oak High School