Lisa Moore
Sebago,ME
Summary
Hardworking and experienced communications industry team member with impeccable customer service training and skills. Proactive problem solver with a strong background in cultivating client satisfaction and loyalty. Well-versed in composing service reports to detail completed work.
Overview
23
23
years of professional experience
Work History
Project Administrator
Laplante Electric
Saco, Maine
05.2025 - Current
- Coordinated project schedules and timelines for electrical installations.
- Managed documentation and compliance for regulatory standards in projects.
- Maintained project tracking systems to ensure timely updates and reporting.
- Tracked changes in requirements throughout various phases of a project's lifecycle.
- Ensured that all relevant documentation was up to date throughout the life cycle of each project.
- Registrations of heat pumps, HVAC, generators, and other plumbing needs
- Head of the Solar dept. Planning, invoicing, pulling of permits, and various paperwork and collaboration with third parties (CMP, Eversource, and all municipalities).
Administrative Assistant - Field
Consolidated Communications
South Portland, Maine
09.2022 - 05.2025
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Maintained inventory of materials and placed orders when necessary.
- Directed customer inquiries to appropriate department personnel.
- Processed invoices for payment using accounting software applications.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Managed technicians timesheets and in charge of inputting into system.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
SST Splice Service Tech
Consolidated Communications
Kennebunk, ME
10.2019 - 09.2022
- Maintained certifications and completed in-depth training on commonly serviced equipment, systems and components.
- Setup and operated mechanical and manual servicing equipment.
- Followed established job site safety rules, OSHA guidelines and company safety policies and procedures.
- Obtained certification in pole climbing school and ladder safety
- Conducted reactive service appointments to diagnose and fix problems.
- Traveled to a customer's home on pre-set appointment using company vehicle.
- Logged services performed in service ticket system accurately.
- Engaged with customers to deliver outstanding customer services and
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Completed scheduled appointments on time to drive quality service.
- Bonded and ethernet services
- Splicing and conditioning
- Fiber drops, dial tone, VOIP repairs and installation
- Removal of Bridge-tap
- WAN and LAN setup
- Various troubles (slow, static, shorts, opens, etc.)
Dispatcher
Consolidated Communications
Portland, ME
06.2018 - 09.2019
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Managed daily delivery and work schedules to maximize coverage.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Supervised driver dispatching, route planning and vehicle tracking for over 75 tech drivers.
- Communicated with individuals within inbound call center setting to complete dispatch support for installation and repair calls.
- Accurately and efficiently responded to various requests daily.
Directory Assistance Operator
Consolidated Communications
Portland, ME
06.2003 - 09.2018
- Searched alphabetical directories to answer number requests.
- Helped callers make local and long distance calls.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Developed strong professional relationships with employees and clients through effective customer service skills.
- Completed connections between callers, departments and professionals.
- Answered incoming calls politely to direct callers to requested personnel or departments.
- Answered up to 600 calls per day in fast-paced environment, transferring callers to appropriate personnel.
- Handled incoming calls with friendly and cheerful attitude for the organization.
- Answered each call within required time.
- Conducted directory searches for employees and customers to locate phone numbers, business addresses and various information.
Education
Communications
University of Southern Maine
Portland, MESkills
- Troubleshooting and analysis
- Service ticket accuracy
- Diagnostics expertise
- Expertise in installations
- Troubleshooting skills
- Client relationship management
- Component repairs
- Troubleshooting and diagnostics
Timeline
Project Administrator
Laplante Electric
05.2025 - Current
Administrative Assistant - Field
Consolidated Communications
09.2022 - 05.2025
SST Splice Service Tech
Consolidated Communications
10.2019 - 09.2022
Dispatcher
Consolidated Communications
06.2018 - 09.2019
Directory Assistance Operator
Consolidated Communications
06.2003 - 09.2018
Communications
University of Southern Maine