Lisa Moore

Lead the Learning and Development department, driving the creation and execution of innovative learning strategies to support business goals, enhance performance, and foster a culture of continuous learning and improvement.

1. Spearheaded the development and implementation of a comprehensive Learning Management System (LMS), resulting in a 35% increase in employee engagement with learning modules and a 27% uptick in completion rates within the first year.

2. Designed a bespoke leadership development program for high-potential consultants, contributing to a 40% improvement in leadership competency scores.

3. Implemented a company-wide skills assessment and gap analysis, resulting in the identification and closure of key skill gaps by 50% within 18 months, significantly enhancing project delivery capabilities.

4. Drove the adoption of a mobile learning platform, leading to a 45% increase in on-the-go learning engagement among employees and contributing to a more flexible and responsive learning environment.

5. Championed a data-driven approach to learning and development, implementing analytics to measure the impact of training on performance metrics, leading to a 29% improvement in project success rates attributed to enhanced consultant skills.

Oversaw flight attendant training and development, responsible for the creation, implementation, and continuous improvement of training programs for flight attendants, focusing on safety, customer service, and regulatory compliance.

1. Spearheaded the development and implementation of a comprehensive training program for flight attendants, resulting in a 35% improvement in customer service scores within the first year of rollout.
2. Led a cross-functional team in the design and launch of a mobile learning platform, achieving a 90% adoption rate among flight attendants and reducing training costs by 25%.
3. Designed and executed an annual leadership development program for senior flight attendants, contributing to a 20% increase in internal promotions to supervisory roles over a 5-year period.
4. Implemented a continuous feedback mechanism within the training programs, leading to a 50% reduction in customer complaints related to in-flight service within two years.
5. Oversaw the development of a cultural competence training module, enhancing the ability of flight attendants to provide personalized service to a diverse international passenger base, resulting in a 15% increase in passenger satisfaction ratings on international routes.
6. Pioneered a resilience and mental health support program for flight attendants, leading to a 40% reduction in reported work-related stress and a 30% decrease in sick leave.