Summary
Overview
Work History
Education
Skills
Leadership Experience
Certification
Languages
Timeline
Generic

Lisa Mora

Grand Rapids

Summary

Dedicated and compassionate Registered Nurse (RN) with career history in direct patient care, triage and care coordination in fast-paced environment. Consistently developing strong relationships with patients and families through empathetic communication and a respectful attitude.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Registered Nurse

Trinity Health-Clinica Santa Maria
10.2024 - Current
  • Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
  • Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
  • Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
  • Educated family members and caregivers on patient care instructions.
  • Initiated prior authorizations for medications through Cover My Meds or phone calls to insurance companies. Communicated with providers, pharmacies and patients regarding authorization outcomes.
  • Phone triage

Licensed Practical Nurse

Clinica Santa Maria
04.2023 - 09.2024
  • Phone Nurse Triage
  • Backup for staff (MA flow)
  • Immunizations
  • Prenatal Education
  • Diabetes Education (glucometer, insulin teaching)

Licensed Practical Nurse

Mercy Health Family Medicine and Residency Center
02.2022 - 04.2023
  • Running a provider including intake and discharge
  • Immunizations
  • Chart prep
  • Setting up procedure room
  • Obtaining prior authorizations
  • Back up phone triage for RN staff

LPN

Mercy Health Diabetes and Endocrine Center
01.2021 - 02.2022
  • Running a provider full time (intake, discharge)
  • Completed Certificate of Medical Necessity Forms for Diabetic Supplies
  • Appointment scheduling for 30 residents
  • Device downloads (CGM, insulin pumps)
  • -CLIA back up person

Medical Assistant

Mercy Health-Clinica Santa Maria
03.2019 - 01.2021
  • Assisted nurses with phone triage as backup
  • Obtained prior authorizations for medications
  • Performed OB interviews for OB patients
  • Routinely gave immunizations and performed venipunctures
  • Asked routine screening questions for scheduled appointments
  • -Preceptor for Medical Assistant new hires and externs

Medical Assistant

Mercy Health Urogynecology
10.2017 - 03.2019
  • Primary Surgery Scheduler
  • Started and collaborated with area hospitals with scheduling process to go from paper boarding slips to electronic
  • Obtained prior authorizations for surgeries
  • Prepared surgery folders with all necessary information including estimate of out-of-pocket costs

Medical Assistant

Clinica Santa Maria
03.2004 - 10.2017
  • Initial screening at beginning of appointments
  • Discharged patients at the end of their visit
  • Administered immunizations and medications
  • Skilled in phlebotomy for pediatric to geriatric patients
  • -Preceptor for Medical Assistant new hires and externs
  • Managed staff schedules

Education

Registered Nurse-Associates of Nursing -

Grand Rapids Community College
Grand Rapids, MI
08.2024

LPN certificate program -

Grand Rapids Community College
Grand Rapids, MI
08.2020

Bachelor of Science - Interdisciplinary Health Services

Western Michigan University
Kalamazoo, MI
06.2017

Skills

  • Dependable
  • Organized
  • Self-motivated
  • Goal oriented
  • Attention to detail
  • Communication
  • Initiating Prior Authorizations for Medications
  • Preceptor experience
  • Medication administration
  • Patient education and counseling
  • Precepting
  • Vaccine administration

Leadership Experience

  • Medical Assistant preceptor to new hire and students for 8 years at Clinica Santa Maria
  • Started surgery scheduling process for new office at Mercy Health Urogynecology-Grand Rapids

Certification

  • BLS
  • Medical Interpreter Certification


Languages

Spanish
Native or Bilingual

Timeline

Registered Nurse

Trinity Health-Clinica Santa Maria
10.2024 - Current

Licensed Practical Nurse

Clinica Santa Maria
04.2023 - 09.2024

Licensed Practical Nurse

Mercy Health Family Medicine and Residency Center
02.2022 - 04.2023

LPN

Mercy Health Diabetes and Endocrine Center
01.2021 - 02.2022

Medical Assistant

Mercy Health-Clinica Santa Maria
03.2019 - 01.2021

Medical Assistant

Mercy Health Urogynecology
10.2017 - 03.2019

Medical Assistant

Clinica Santa Maria
03.2004 - 10.2017

LPN certificate program -

Grand Rapids Community College

Bachelor of Science - Interdisciplinary Health Services

Western Michigan University

Registered Nurse-Associates of Nursing -

Grand Rapids Community College