Lisa Morales
Maricops,AZ
Summary
Proven achiever with extensive experience in claims investigation and critical thinking, honed at State Farm. Demonstrated success in improving customer satisfaction and efficiently managing high-volume claims, contributing to significant organizational achievements. Diligent Claims Processor versed in insurance processes and claims procedures. Offers great attention to detail and time management abilities. Highly accurate and thorough with focus on completing error-free work in line with processing guidelines. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering 5 1/2 years of experience and willingness to take on any challenge.
Overview
12
12
years of professional experience
Work History
Auto Claims Associate
State Farm
12.2018 - Current
- Supported training initiatives for new hires by sharing expertise in handling diverse types of auto insurance claims effectively.
- Conducted thorough investigations of auto accidents to determine liability accurately and expedite claim resolution.
- Maintained compliance with industry regulations and company policies while processing claims swiftly and accurately.
- Provided exceptional customer service by addressing inquiries promptly and professionally, resulting in improved client relationships.
- Prevented potential fraudulent activity by meticulously examining documentation for inconsistencies or discrepancies during the claims process.
- Mitigated risk exposure by identifying trends in auto accidents or other related incidents reported within assigned territory.
- Managed a high volume of daily claims while maintaining accuracy and organization.
- Utilized excellent analytical and problem-solving skills to quickly and accurately assess insurance claims.
Health/Wellness Coach
Jenny Craig
11.2017 - 11.2018
- Empowered clients by teaching them how to set achievable goals that aligned with their personal values and aspirations.
- Created a supportive environment where clients felt comfortable discussing their challenges openly without judgment or criticism.
- Evaluated client progress through regular check-ins and follow-up appointments, celebrating milestones and adjusting plans as needed.
- Educated clients on self-care practices, leading to enhanced mental wellbeing and reduced stress levels.
- Tracked client progress using data-driven methods, enabling adjustments to be made for optimal results.
National Contracts Coordinator
US Foods
04.2012 - 04.2017
- Identified cost-saving opportunities, reviewing existing contracts for potential renegotiation or early terminations.
- Improved risk management strategies by performing regular audits of executed contracts, identifying areas for improvement and corrective action.
- Successfully negotiated favorable terms for the organization by conducting thorough research and analysis of supplier proposals.
- Ensured compliance with regulatory guidelines and company policies through meticulous contract review and modification procedures.
- Developed strong relationships with internal stakeholders, collaborating closely to identify and address potential contractual risks or issues.
- Fostered organizational growth with effective vendor relationship management, ensuring timely delivery of goods and services per contractual obligations.
- Facilitated successful renewal negotiations, analyzing expiring contracts to determine optimal terms based on current market conditions.
Skills
- Claims Investigation
- Policy Interpretation
- Multitasking
- Organizing and Prioritizing Work
- Reliability
- Team Collaboration
- Adaptability and Flexibility
- Self Motivation
- Analytical Thinking
- Transactions reconciliation
Timeline
Auto Claims Associate
State Farm
12.2018 - Current
Health/Wellness Coach
Jenny Craig
11.2017 - 11.2018
National Contracts Coordinator
US Foods
04.2012 - 04.2017
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