Lisa Morales
Medical Receptionist
Cartersville,GA
Summary
Dependable professional with over 20 years of experience in the medical and child/home care industry. Results-oriented individual who consistently assumes responsibility to complete projects and tasks within time constraints, both independently and within a team environment. Diverse in applying extensive patient/customer service knowledge to offer positive results. Open to learning new operating software and/or procedures. Proactive and skillful in handling day-to-day activities while looking for opportunities to make a difference.
Overview
33
33
years of professional experience
Work History
Preschool Assistant Teacher
Carrington Academy
Cumming
08.2021 - 07.2022
- Assisted lead teacher in creating and implementing age-appropriate lesson plans for preschool students
- Supported classroom management by maintaining a safe and nurturing environment for children
- Provided individualized attention to students, addressing their unique needs and learning styles
- Collaborated with lead teacher to develop and implement behavior management strategies
- Assisted with the supervision of children during outdoor playtime, ensuring their safety at all times
- Promoted positive communication with parents, providing regular updates on their child's development
- Implemented creative arts activities such as painting, drawing or crafts that enhanced fine motor skills
- Supervised nap time routines including preparing cots/beds for each child
- Demonstrated patience when dealing with challenging behaviors or conflicts among students
- Maintained cleanliness of the classroom by organizing toys/materials after use
Patient Service Coordinator
Cora Rehabilitation
Orlando Florida
02.2007 - 01.2008
- Respond to telephone inquiries, screen calls to determine nature and urgency of inquiry, refer calls and schedule appointments
- Obtain patient histories and insurance approvals
- Prepare, update and maintain patient data, medical charts and associated records
- Enter patient data into Info Data Systems
- Provide payer setup information to corporate utilizing Word and Excel programs
- Arrange for medical records retrieval for case preparation as requested
- Responsible for weekly patient tracking report and for reconciliation of daily transactions
- Assist in non-project work as needed
- Order and maintain inventory of supplies.
Receptionist/Opener
Mortgage Services
Orlando Florida
12.2005 - 04.2007
- Responsible for communicating services and interaction with clients
- Obtained verification of client deposits, employments, rental/mortgage, payoffs and title commitments
- Prepared closing document for accuracy utilizing Calyx Point software
- Provided Realtors with showing instructions on company sales and rental listings.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Patient Intake Coordinator
Our Lady of Mercy Medical Center
The Bronx, New York
02.1999 - 07.2003
- Responsible for telephone inquiries, and scheduled appointments.
- Obtained medical records and prepared charts for next day clinic appointments.
- Prepared, updated and maintained patient data, medical charts and records
- Ordered and maintained inventories of supplies.
- Provided translation for Spanish speaking patients.
- Established strong rapport with diverse patient populations by providing empathetic support during challenging medical experiences.
- Provided exceptional customer service while handling sensitive information, fostering a positive clinic experience for all patients.
- Coordinated insurance verifications and authorizations, enabling timely access to necessary treatments for patients.
Registration Receptionist
Our Lady Of Mercy Hospital
The Bronx New York
02.1999 - 07.2003
- Responsible for telephone inquiries, and scheduled appointments for Alcohol and Mental Health clinics
- Obtained patient histories and insurance approvals
- Prepared, updated and maintained patient data, medical charts and associated records utilizing Last Word software
- Provided staff support for Patient Intake Coordinator
- Ordered and maintained inventories of supplies.
- Managed high call volume while maintaining a courteous demeanor, addressing inquiries regarding appointments, billing, and general information.
- Created a welcoming atmosphere for incoming patients by maintaining cleanliness throughout the waiting area and front desk spaces.
Receptionist/Teacher's Aide
Mill Creek Elementary
Orlando Florida
01.1994 - 05.1999
- Responsible for telephone inquiries, and greeting arriving parents
- Worked with Kindergarten, first and second graders
- Assisted with reading, writing and math
- Responsible for decorating classroom and bulletin boards
- Substituted as needed and worked with children on arts and crafts.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Assisted with onboarding new clients and securing paperwork completion.
- Answered phone promptly and directed incoming calls to correct offices.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Clinic Ward Secretary
Our Lady of Mercy Medical Center
The Bronx, New York
03.1989 - 06.1993
- Responsible for telephone inquiries, and scheduled appointments
- Obtained medical records and prepared charts for next day clinic appointments
- Prepared, updated and maintained patient data, medical charts and records
- Ordered and maintained inventories of supplies
- Provided translation for Spanish speaking patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Education
High School Diploma -
DeWitt Clinton High School
The Bronx, NY06.1988
Skills
- Customer service
- Front desk
- Medical office experience
- medical scheduling
- Insurance verification
- Organizational skills
- Telephone/Data entry skills
- Verbal and communicational Customer/Client relations
- Microsoft Office knowledge
- Greeting and registration of clients/patients
- Child care
- Classroom management and activity planning
Languages
Spanish
Professional Working
Timeline
Preschool Assistant Teacher
Carrington Academy
08.2021 - 07.2022
Patient Service Coordinator
Cora Rehabilitation
02.2007 - 01.2008
Receptionist/Opener
Mortgage Services
12.2005 - 04.2007
Patient Intake Coordinator
Our Lady of Mercy Medical Center
02.1999 - 07.2003
Registration Receptionist
Our Lady Of Mercy Hospital
02.1999 - 07.2003
Receptionist/Teacher's Aide
Mill Creek Elementary
01.1994 - 05.1999
Clinic Ward Secretary
Our Lady of Mercy Medical Center
03.1989 - 06.1993
High School Diploma -
DeWitt Clinton High School