Lisa Morales
Medical Receptionist
Cartersville,GA
Summary
Dependable professional with over 20 years of experience in the medical and child/home care industry. Results-oriented individual who consistently assumes responsibility to complete projects and tasks within time constraints, both independently and within a team environment. Diverse in applying extensive patient/customer service knowledge to offer positive results. Open to learning new operating software and/or procedures. Proactive and skillful in handling day-to-day activities while looking for opportunities to make a difference.
Overview
33
33
years of professional experience
Work History
Preschool Assistant Teacher
Carrington Academy
Cumming, GA
08.2021 - 07.2022
- Assisted lead teacher in creating and implementing age-appropriate lesson plans for preschool students
- Supported classroom management by maintaining a safe and nurturing environment for children
- Provided individualized attention to students, addressing their unique needs and learning styles
- Collaborated with lead teacher to develop and implement behavior management strategies
- Assisted with the supervision of children during outdoor playtime, ensuring their safety at all times
- Promoted positive communication with parents, providing regular updates on their child's development
- Implemented creative arts activities such as painting, drawing or crafts that enhanced fine motor skills
- Supervised nap time routines including preparing cots/beds for each child
- Demonstrated patience when dealing with challenging behaviors or conflicts among students
- Maintained cleanliness of the classroom by organizing toys/materials after use
Patient Service Coordinator
Cora Rehabilitation
Orlando, FL
02.2007 - 01.2008
- Respond to telephone inquiries, screen calls to determine nature and urgency of inquiry, refer calls and schedule appointments
- Obtain patient histories and insurance approvals
- Prepare, update and maintain patient data, medical charts and associated records
- Enter patient data into Info Data Systems
- Provide payer setup information to corporate utilizing Word and Excel programs
- Arrange for medical records retrieval for case preparation as requested
- Responsible for weekly patient tracking report and for reconciliation of daily transactions
- Assist in non-project work as needed
- Order and maintain inventory of supplies.
Receptionist/Opener
Mortgage Services
Orlando, FL
12.2005 - 04.2007
- Responsible for communicating services and interaction with clients
- Obtained verification of client deposits, employments, rental/mortgage, payoffs and title commitments
- Prepared closing document for accuracy utilizing Calyx Point software
- Provided Realtors with showing instructions on company sales and rental listings.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Patient Intake Coordinator
Our Lady of Mercy Medical Center
Bronx, NY
02.1999 - 07.2003
- Responsible for telephone inquiries, and scheduled appointments.
- Obtained medical records and prepared charts for next day clinic appointments.
- Prepared, updated and maintained patient data, medical charts and records
- Ordered and maintained inventories of supplies.
- Provided translation for Spanish speaking patients.
- Established strong rapport with diverse patient populations by providing empathetic support during challenging medical experiences.
- Provided exceptional customer service while handling sensitive information, fostering a positive clinic experience for all patients.
- Coordinated insurance verifications and authorizations, enabling timely access to necessary treatments for patients.
Registration Receptionist
Our Lady Of Mercy Hospital
Bronx, New York
02.1999 - 07.2003
- Responsible for telephone inquiries, and scheduled appointments for Alcohol and Mental Health clinics
- Obtained patient histories and insurance approvals
- Prepared, updated and maintained patient data, medical charts and associated records utilizing Last Word software
- Provided staff support for Patient Intake Coordinator
- Ordered and maintained inventories of supplies.
- Managed high call volume while maintaining a courteous demeanor, addressing inquiries regarding appointments, billing, and general information.
- Created a welcoming atmosphere for incoming patients by maintaining cleanliness throughout the waiting area and front desk spaces.
Receptionist/Teacher's Aide
Mill Creek Elementary
Kissimmee, FL
01.1994 - 05.1999
- Responsible for telephone inquiries, and greeting arriving parents
- Worked with Kindergarten, first and second graders
- Assisted with reading, writing and math
- Responsible for decorating classroom and bulletin boards
- Substituted as needed and worked with children on arts and crafts.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Assisted with onboarding new clients and securing paperwork completion.
- Answered phone promptly and directed incoming calls to correct offices.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Clinic Ward Secretary
Our Lady of Mercy Medical Center
Bronx, NY
03.1989 - 06.1993
- Responsible for telephone inquiries, and scheduled appointments
- Obtained medical records and prepared charts for next day clinic appointments
- Prepared, updated and maintained patient data, medical charts and records
- Ordered and maintained inventories of supplies
- Provided translation for Spanish speaking patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Education
High School Diploma -
DeWitt Clinton High School
The Bronx, NY06.1988
Skills
- Customer service
- Front desk
- Medical office experience
- medical scheduling
- Insurance verification
- Organizational skills
- Telephone/Data entry skills
- Verbal and communicational Customer/Client relations
- Microsoft Office knowledge
- Greeting and registration of clients/patients
- Child care
- Classroom management and activity planning
Languages
Spanish
Professional Working
Timeline
Preschool Assistant Teacher
Carrington Academy
08.2021 - 07.2022
Patient Service Coordinator
Cora Rehabilitation
02.2007 - 01.2008
Receptionist/Opener
Mortgage Services
12.2005 - 04.2007
Patient Intake Coordinator
Our Lady of Mercy Medical Center
02.1999 - 07.2003
Registration Receptionist
Our Lady Of Mercy Hospital
02.1999 - 07.2003
Receptionist/Teacher's Aide
Mill Creek Elementary
01.1994 - 05.1999
Clinic Ward Secretary
Our Lady of Mercy Medical Center
03.1989 - 06.1993
High School Diploma -
DeWitt Clinton High School
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