Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Moran

Bentonville,Arkansas

Summary

Refund processing Customer consultation Clerical support Complaint investigation Order documentation Account updates Inbound call management Written communication Time management Scheduling Task prioritization Google Drive Professional Summary Talented clerical and customer relations professional with strong Customer Service background's I have a drive for a challenge, I am able to multi-task while providing a top notch customer service experience for each and every customer, routine and complex calls using analytical thinking, organized approach. Trained in issue research,sales, and independent problem-solving. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Claims position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
15
years of professional experience

Work History

Uber/Lyft Professional Driver

Uber/Lyft
03.2022 - Current
  • Improved customer satisfaction by providing prompt and professional service as an Uber Driver.
  • Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
  • Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
  • Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
  • With over 500 5 star reviews.
  • Loading and unloading passenger luggage.
  • Provided safe transportation for passengers, adhering to traffic laws and regulations.
  • Maintained a high driver rating through excellent communication and navigational skills.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Utilized technology effectively for managing ride requests, payments, and tracking trip progress.
  • Enhanced passenger experience by keeping a clean and comfortable vehicle environment.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Built rapport with passengers through friendly conversation and attentive listening.

Patient Identity Analyst

Walmart~Robert Half
03.2024 - 05.2024
  • Assisted in decision-making processes by presenting accurate, data-driven recommendations to stakeholders.
  • Reduced operational costs with thorough analysis of vendor performance metrics and contract negotiations.
  • Identified and resolved problems through root cause analysis and research.
  • Validated results and performed quality assurance to assess accuracy of data.
  • Collected, arranged, and input information into database system.
  • Maintained database systems to track and analyze operational data.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.

Loan Servicing Specialist

Goodleap
01.2022 - 12.2022
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Maintained and set mortgage interest rate and loan programs to remain competitive in market.
  • Reviewed and validated details of loan applications and closing documentation.
  • Confirmed applicants met lender requirements to repay loans by reviewing applications to determine eligibility.
  • Tracked loan status and updated applicant information to inform lenders of changes to applicants' financial situation.
  • Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
  • Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.

E-Commerce Customer Service Assistant

Amazon
03.2019 - 09.2022
  • Data-entry
  • Fax troubleshooting computer
  • Meeting deadlines to assure guidelines are followed
  • Acknowledged and resolved customer grievances with tactful communication and critical thinking
  • Processed complaints and related refunds and exchanges on products and services
  • Collected information from customers to update records and accounts
  • Resolved issues based on thorough investigations of concerns.
  • Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
  • Answered live online chats to give quick answers and solve problems faster.
  • Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
  • Generated reports and tracked customer service metrics on daily basis.
  • Collaborated closely with cross-functional departments to deliver high customer satisfaction.
  • Helped customers navigate website to order Product or Service online for added convenience and access to larger inventory.

Advanced Customer Service Representative

State Farm Insurance Inc
01.2015 - 03.2019
  • Documented, researched, and resolved customer service issues
  • Handled customer inquiries, billing questions, payments, and service requests
  • Followed up with customers to offer additional support and check resolution satisfaction
  • Delivered fast and friendly service regarding questions and service complaints
  • Anticipated needs and resolved problems to keep customers happy
  • Enhanced customer satisfaction with fast, knowledgeable service
  • Organized documentation for new sales, warranties, and service program sign-ups
  • Discussed promotions and special offers to customers to increase sales
  • Answered numerous inbound calls each day to handle various concerns, set
  • LM appointments, and close sales
  • Resolved customer grievances consistently, collaborating with team members to achieve creative solutions
  • Met inbound customer needs while maintaining strict performance targets.

Customer Care Specialist

PRN Medical Services
02.2010 - 02.2015
  • Sought out every opportunity to improve customer experiences to delight customers and build trust
  • Kept detailed records covering customer requests and problems and implemented resolutions and relevant feedback to improve service delivery
  • Verified and logged high volume of daily data, tracking account payments and updating personal information
  • Returned every call or email before end of each day, maintaining both speed and professionalism
  • Coordinated fieldwork to set up appointments, monitor work completion, and follow up with customers
  • Resolved complex issues requiring extended investigations and support and diligently followed up on solutions
  • Managed consistent stream of calls each day and maintained strong control to keep duration down and performance high
  • Updated records with all interactions and customers transactions
  • Resolved customer grievances consistently, collaborating with team members to achieve creative solutions.

Education

Computer Networking

Siloam Springs High
Siloam springs, Ar

Skills

  • Customer Needs Assessments
  • Customer Interaction
  • Microsoft Office
  • Payment
  • Payment Disbursement
  • Calculations Error Correction
  • Deposit and Payment Collection
  • Principal, Interest and Payment Calculation
  • Collection Processes
  • Information Updates
  • Resolve Paperwork Errors
  • Financial Statements
  • Performance Improvement
  • Credit Card Transaction Processing
  • Customer Satisfaction
  • Credit Bureau Contact
  • Closing Documentation

Timeline

Patient Identity Analyst

Walmart~Robert Half
03.2024 - 05.2024

Uber/Lyft Professional Driver

Uber/Lyft
03.2022 - Current

Loan Servicing Specialist

Goodleap
01.2022 - 12.2022

E-Commerce Customer Service Assistant

Amazon
03.2019 - 09.2022

Advanced Customer Service Representative

State Farm Insurance Inc
01.2015 - 03.2019

Customer Care Specialist

PRN Medical Services
02.2010 - 02.2015

Computer Networking

Siloam Springs High
Lisa Moran