Lisa Morgan
Corpus Christi,TX
Summary
Well-qualified training professional with an encouraging style and upbeat attitude. Effective at engaging students with course materials through the use of multimedia strategies and activities. Demonstrated success in organizing work, handling simultaneous tasks and managing conflicts.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sr. Trainer
WellMed Medical Management - United Health Group
Corpus Christi, TX
05.2018 - Current
- Developed and delivered comprehensive training programs to new employees.
- Created and facilitated engaging learning activities that promoted knowledge retention.
- Assessed training needs of existing staff, identified gaps in performance, and created targeted solutions.
- Maintained accurate records of trainees' progress and provided feedback on their performance.
- Conducted post-training evaluations with participants to assess effectiveness of instruction.
- Provided guidance and mentorship to junior trainers and instructional designers.
- Maintained updated curriculum materials in accordance with changing industry standards.
- Collaborated with subject matter experts to create content for courses.
- Monitored instructor performance during classes to ensure quality assurance standards are met.
- Served as a resource for learners regarding course material, policies, procedures.
- Coordinated logistics for virtual, classroom, or online training sessions as required.
- Ensured compliance with relevant regulations pertaining to safety or health care training requirements.
- Adapted existing courses for different audiences based on individual learning styles or preferences.
- Created and utilized lesson plans and teaching materials to enhance classes.
- Used role playing, lectures and simulations to present information in variety of instructional techniques and formats.
Clinic LVN
Wellmed Medical Group
Corpus Christi, TX
05.2018 - Current
- Provided patient education regarding health promotion and disease prevention.
- Assisted in administering medications, treatments, and therapies to patients as prescribed by physician.
- Performed routine clinical duties such as taking vital signs, collecting specimens, and providing wound care.
- Maintained accurate medical records for each patient visit.
- Conducted physical assessments on assigned patients.
- Monitored patient progress and reported changes to the supervising RN or physician.
- Ensured a clean and safe environment for all clinic visitors and staff members.
- Responded promptly to inquiries from patients regarding their medical conditions or treatment plans.
- Provided emotional support to patients and families during difficult times.
- Coordinated with other healthcare professionals including physicians, nurses, social workers. to ensure comprehensive patient care plans were developed and implemented in a timely manner.
- Answered incoming calls from patients seeking appointment scheduling or other assistance related to their medical needs.
- Instructed patients on proper medication usage, side effects, storage requirements.
- Prepared exam rooms prior to patient visits including stocking supplies and ensuring equipment was functioning properly.
- Collected specimens for laboratory testing per provider orders.
- Administered injections as ordered by the physician or nurse practitioner according to established protocols.
- Served as a liaison between the clinic staff and physicians and insurance companies when necessary to resolve billing issues or obtain authorizations for services provided to the patient's plan of care.
- Participated in quality improvement activities within the clinic setting.
- Reviewed lab results with providers prior to notifying patients of results.
- Actively participated in team meetings discussing workflow processes within the clinic setting.
- Promoted positive customer service skills when interacting with both internal and external customers.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Collected and documented vital signs to track current patient conditions.
- Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
- Interviewed patients to obtain medical history.
- Promoted culture of safety for patients and employees through proper identification, reporting documentation and prevention.
- Administered prescribed medications or started intravenous fluids, noting times and amounts on patient charts.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Administered medications and therapies in accordance with physicians orders.
- Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
Education
Vocational Nurse - General Studies
Kaplan College
Corpus Christi, TX10.2012
Skills
- Client Relationship Management
- Operations Management
- Administering Tests
- Curriculum Design
- Training and Mentoring
- Developing Lesson Plans
- Employee Onboarding
- Attention to Detail
- Orientation and Onboarding
- Team Exercises
Certification
- Licensed LVN - 2013
- Certified Master Trainer, ATD - 2023
Timeline
Sr. Trainer
WellMed Medical Management - United Health Group
05.2018 - Current
Clinic LVN
Wellmed Medical Group
05.2018 - Current
Vocational Nurse - General Studies
Kaplan College
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