Summary
Overview
Work History
Education
Skills
Certification
ADDITIONAL INFORMATION - DESCRIPTION
Timeline
Generic

LISA MORGAN

Pardeeville

Summary

Experienced in shelter operations and animal care, with a strong background in leadership, training, and implementing effective programs. Proven ability to enhance adoption processes and develop community partnerships to support shelter initiatives. Seeking the role of Shelter Manager to leverage skills in strategic planning, staff supervision, and animal welfare to drive successful shelter operations.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Shelter Manager

ACHS
06.2024 - 04.2025
  • Implemented all shelter protocols
  • Initiated marketing efforts to increase public awareness of shelter services and resources available in the community.
  • Supervised staff members in their work with animals, ensuring humane treatment at all times.
  • Organized special events such as adoption fairs, educational seminars and fundraisers to benefit the shelter.
  • Managed daily operations of a shelter, including budgeting, fundraising and programming.
  • Analyzed data on animal intakes, population trends, disease management strategies and other relevant information to support program development.
  • Developed training plans for new staff members; provided ongoing mentorship and coaching.
  • Created weekly schedules based on predicted staffing needs, budgets and employee requests.
  • Developed an in shelter veterinary treatment plan for all sick and injured animals
  • Increased Adoptions by 93% in less than 6 months. Including adoptions for many long term dogs and cats.
  • Established behavior programs for dogs and cats to make them suitable adoption candidates.
  • Brought necessary tests and implemented them in house to reduce veterinary trips and costs. Such as fecal tests, heartworm tests and FELV/FIV testing.
  • Trained staff for essential veterinary treatments such as administration of fluids, blood draws and fecal collection and evaluation using a microscope.
  • Did employee schedule and payroll

Board of Directors Member

Columbia Humane Society
07.2017 - 06.2024
  • Helping change the lives of animals and people in need.
  • Created strategic plans for long-term organizational success.
  • Identified potential sources of funding for capital projects.
  • Conducted comprehensive reviews of operations to identify areas for improvement.
  • Prepared for meetings by reviewing agenda and supporting documentation.
  • Helped in fundraising events

Front Desk Receptionist/Vet Technician (No CVT)

Nature's Preserve Pet Care
05.2020 - 05.2024
  • Receptionist/ Tech
  • Provided a high level of customer service to all clients.
  • Demonstrated excellent customer service skills by responding to inquiries and resolving complaints promptly and courteously.
  • Performed necessary Vet Technician tasks.
  • Heard and resolved complaints from customers and public.

Veterinary Technician (No CVT)

Check Out Veterinary Clinic
05.2020 - 04.2024
  • Maintained accurate patient records using veterinary software programs.
  • Utilized restraint techniques appropriately when examining or treating animals exhibiting aggressive behaviors.
  • Assisted in emergency situations such as resuscitation or trauma cases requiring immediate attention.
  • Organized inventory of supplies used in daily operations within the clinic.
  • Provided assistance with animal euthanasia
  • Observed behavior and condition of animals and monitored clinical symptoms.
  • Performed laboratory procedures such as hematology, urinalysis and parasite identification.

Owner low cost in home behavior trainer

Just for Dogs
06.2017 - 02.2020
  • Provide in home behavior modification to low income clients.
  • In home lost cost behavior modification for people in need, this was key to keeping animals in their homes.

Manager Office/Kennel

Aunt B's Pet Resort & Spa
10.2015 - 01.2020
  • Supervise staff, customer service.
  • Mentored and trained new employees on company policies and procedures.
  • Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
  • Evaluated employee performance through regular feedback sessions which improved morale and productivity significantly.
  • Created weekly schedules based on predicted staffing needs, budgets and employee requests.
  • Made sure all animals needing medication and special care were receiving top quality care
  • Monitored all animals to make sure each animal was comfortable and healthy

Shelter Adviser

Humane Society of Southern WI
08.2015 - 11.2015
  • Was hired for 3 months to review and implement new adoption protocols to streamline the adoption process.
  • Help with ideas on how to help with employee retention issues
  • Listen to employee and adopters concerns to help the commutation process.
  • Implemented new protocols
  • Exceeded client expectations through exceptional service and personalized attention.
  • Participated actively in team meetings, contributing fresh ideas and suggestions for improving organizational processes.
  • Implemented best practices in customer service while responding promptly to inquiries from current and potential customers.

Animal Caretaker

Sauk County Humane Society
04.2011 - 08.2015
  • Monitored and managed conditions to sustain animal well-being.
  • Assisted with onsite vet clinic.
  • Behavior testing, administered all medications and made animal treatment plans.
  • Achieved certification as euthanasia technician.
  • Monitored health conditions of animals in the facility, recognizing signs of illness or injury promptly.
  • Assisted in providing medical treatments for animals under the guidance of a veterinarian
  • Provided enrichment activities for animals staying at the kennel such as walks, playtime, grooming sessions.
  • Ensured cleanliness of all areas of the facility by regularly inspecting for safety concerns and maintaining high standards of cleanliness.
  • Ensured safety and well-being of animals by creating compliant care protocols.
  • Organized inventory of supplies needed to maintain the kennel, such as food, bedding, toys, cleaning supplies and medications.

Manager, Animal Behavior Specialist

Humane Animal Welfare Society
10.2002 - 06.2012
  • Office management, supervised staff, scheduled employees, employee reviews, animal behavior assessments, helped write and implement current behavior program still being used today including the MOD Squad program .
  • Vet tech experience in onsite clinic.
  • Mentored and trained new employees on company policies and procedures.
  • Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
  • Resolved conflicts between team members promptly using sound judgment based on company policies.
  • Oversaw multiple projects simultaneously and ensured tasks were efficiently completed.
  • Evaluated employee performance through regular feedback sessions which improved morale and productivity significantly.

Education

12 - undefined

River Valley High School
Spring Green, WI
05.1985

Skills

  • CUSTOMER SERVICE
  • Animal Care
  • Animal Restraint
  • Animal Handling
  • Veterinary Technician Experience
  • Computer Skills
  • Supervising experience
  • Leadership
  • Office management
  • Shelter operations
  • Adoption processes
  • Animal behavior assessment
  • Multitasking
  • Attention to detail
  • Adaptability and flexibility
  • Reliability
  • Decision-making
  • Hiring and training
  • Scheduling and coordinating
  • Training and development
  • Managing operations and efficiency
  • Strategic planning
  • Shift scheduling

Certification

CET certificate

ADDITIONAL INFORMATION - DESCRIPTION

  • Excellent customer service and communication written and verbal skills.
  • Excellent leadership with staff, extensive knowledge of animal health and behavior. A born leader. Trained in impromed software.

Timeline

Shelter Manager

ACHS
06.2024 - 04.2025

Front Desk Receptionist/Vet Technician (No CVT)

Nature's Preserve Pet Care
05.2020 - 05.2024

Veterinary Technician (No CVT)

Check Out Veterinary Clinic
05.2020 - 04.2024

Board of Directors Member

Columbia Humane Society
07.2017 - 06.2024

Owner low cost in home behavior trainer

Just for Dogs
06.2017 - 02.2020

Manager Office/Kennel

Aunt B's Pet Resort & Spa
10.2015 - 01.2020

Shelter Adviser

Humane Society of Southern WI
08.2015 - 11.2015

Animal Caretaker

Sauk County Humane Society
04.2011 - 08.2015

Manager, Animal Behavior Specialist

Humane Animal Welfare Society
10.2002 - 06.2012

12 - undefined

River Valley High School

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