Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Morlan

Davenport,IA

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

26
26
years of professional experience

Work History

General Manager

Monson Truck & Trailer Repair
01.2024 - 08.2024
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee evaluations, and contract details.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.

Service Advisor

RDO Truck Center
01.1999 - 11.2023
  • Reduced wait times with efficient coordination of service tasks among technicians.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Provided exceptional customer service, resolving complaints diplomatically and efficiently.
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained staff on operating procedures and company services.

Education

High School Diploma -

Alleman High School
Rock Island
06-1989

Skills

  • Team building
  • Quality management
  • Verbal and written communication
  • Organizational development
  • Effective leader
  • Time management
  • Customer relations
  • Staff supervision
  • Inventory control
  • Efficient multi-tasker
  • Workflow planning
  • Proficient in Microsoft products

Timeline

General Manager

Monson Truck & Trailer Repair
01.2024 - 08.2024

Service Advisor

RDO Truck Center
01.1999 - 11.2023

High School Diploma -

Alleman High School

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Lisa Morlan