Lisa Morris
Coldwater
Summary
Compassionate and dedicated professional with extensive experience at Adapt Inc., excelling in patient care and emotional support. Proven ability to enhance residents' quality of life through effective communication and teamwork. Skilled in maintaining privacy and confidentiality while ensuring safety and compliance with health regulations. Committed to continuous improvement and delivering exceptional care.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Residential Aide
Adapt Inc.
12.2021 - 08.2025
- Developed positive rapport with residents by demonstrating genuine empathy, respect, and understanding; created a welcoming atmosphere that encouraged open communication.
- Assisted with the coordination of transportation services for residents attending off-site appointments or activities, ensuring timely pickup and drop-off arrangements.
- Assisted with medication administration, ensuring proper dosage and adherence to schedules.
- Observed for any signs of physical or mental health decline in residents; promptly reported concerns to appropriate personnel for evaluation and intervention if needed.
- Participated in regular performance evaluations to identify areas for improvement and professional growth; proactively implemented feedback received from supervisors to enhance service delivery quality consistently.
- Improved residents'' quality of life by providing compassionate care and assistance with daily activities.
Caregiver
Hope Network Behavioral Health
05.2018 - 03.2021
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
CNA/Shift Lead/Medical Records Specialist
The Laurels of Coldwater
11.2003 - 08.2017
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Maintained patient records in compliance with security regulations.
- Maintained patient confidence by keeping patient records information confidential.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
- Maintained compliance with HIPAA regulations through thorough staff training and continuous monitoring of security protocols surrounding patient data management.
- Reduced errors in documentation by establishing strict quality control measures and conducting regular audits of medical records.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
- Implemented a robust document retention policy, ensuring that all legal requirements related to long-term storage were met efficiently while minimizing storage costs for the organization.
- Resolved customer problems and complaints.
- Managed multi-line telephone system and greeted claimants during office visits.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.
Education
Basic
Tekonsha High School
Tekonsha, MISkills
- Patient care
- Safety awareness
- Professional boundaries
- Emotional support
- Privacy and confidentiality
- Infection control
- Client relationship management
- Teamwork and collaboration
- Problem-solving
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] through effectively helping with [Task].
Certification
- CNA - Certified Nursing Assistant
- CPR/FIRST AID Certified-Adults and infants
- BLS certification
Timeline
Residential Aide
Adapt Inc.
12.2021 - 08.2025
Caregiver
Hope Network Behavioral Health
05.2018 - 03.2021
CNA/Shift Lead/Medical Records Specialist
The Laurels of Coldwater
11.2003 - 08.2017
Basic
Tekonsha High School
Awards
Awarded monthly for receiving NO medication errors
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