Lisa Morrison

• Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
• Enhanced employee performance by developing and implementing comprehensive training programs.
• Coached employees on various topics including conflict resolution, goal setting, and career planning to foster individual growth within the company.
• Developed training handbooks, computer tutorials and reference materials.
• Assessed additional needs based on training progress and collaborated with management to meet requirements.
• Conducted regular needs assessments to ensure alignment of training initiatives with organizational goals and objectives.

My skills are in the art of connection. I have the ability to connect seamlessly with every Customers/Guest, ensuring they feel like a valued family member. I remain at the top 1% of the second busiest location (nationwide) for 3 years. It is my priority and primary focus, each and every guest feels heard, seen, understood and above all, VALUED. This is reflected through my internal customer scoring and weekly return guests. Exceeding Sales goals has always been a byproduct of my gifts and customer service. Effortless Connection and closing deals is my driving force.

• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Skilled at working independently and collaboratively in a team environment.
• Excellent communication skills, both verbal and written.
• Organized and detail-oriented with a strong work ethic.
• Learned and adapted quickly to new technology and software applications.
• Resolved issues quickly to maintain productivity goals.
• Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
• Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
• Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.
• Collaborated with cross-functional teams to ensure timely delivery of high-quality products according to customer requirements.
• Delivered direct feedback to senior management regarding project visibility and status.
• Reviewed maintenance and repair problems to determine appropriate action for resolution.
• Coordinated with sales and marketing departments to align production schedules with demand forecasts, maximizing both efficiency and customer satisfaction.
• Negotiated with suppliers for better pricing and terms, reducing overall procurement costs without sacrificing quality.
• Developed strong relationships with key stakeholders, resulting in better collaboration and alignment on project objectives.
• Evaluated vendor performance through regular assessments, ensuring only reliable suppliers were used in the procurement process.

• Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
• Developed and implemented comprehensive training program to increase employee productivity and morale.
• Monitored and evaluated training performance to determine quality and cohesiveness.
• Trained new hires to perform cross-training exercises with experienced workers.
• Collaborated with other departments to align training programs with organizational goals and objectives.
• Communicated all learning and performance objectives, schedules, and training assessments to upper management.
• Enhanced employee performance by designing and implementing comprehensive training programs.
• Evaluated the effectiveness of training programs using various assessment tools, providing valuable feedback for continuous improvement initiatives.
• Championed employee recognition programs, celebrating individual achievements and reinforcing the value of ongoing personal development.
• Conducted orientation sessions and organized on-the-job training for new hires.
• Conducted research and analysis of learning needs of employees to develop targeted training programs.
• Improved employee retention rates by creating engaging and interactive learning materials.