Lisa Mouat
Ocilla,GA
Summary
Dynamic and highly motivated professional with a proven track record at Walmart, excelling in fast-paced environments. Recognized for exceptional attention to detail and strong teamwork skills, I effectively improved product quality and customer satisfaction through proactive quality control measures and outstanding service. Committed to continuous improvement and fostering positive relationships.
Overview
27
27
years of professional experience
Work History
Online Pickup Delivery
Walmart
Fitzgerald, GA
09.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Quality Control Inspector
Rockport Commercial Vehicles
Ocilla, GA
05.2021 - 07.2024
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Collaborated with production staff to establish and meet quality standards
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Completed precise measurements using special tools.
- Ensured the accuracy of measurement tools and equipment by performing regular calibration checks and maintenance.
- Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
- Identified and documented quality discrepancies for management to develop resolutions.
- Actively participated in regular audits to verify compliance with industry regulations and company policies, ensuring continued certification and enhanced credibility within the market.
- Enhanced production efficiency by implementing standardized inspection processes and procedures.
- Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
- Played an integral role in achieving company-wide safety goals by diligently enforcing proper handling practices during all stages of the inspection process.
- Supported continuous improvement initiatives by analyzing inspection data and recommending process adjustments for optimal quality control.
- Optimized product testing procedures, leading to more accurate detection of defects and inconsistencies.
- Streamlined the inspection process, resulting in quicker identification of defects and faster corrective actions.
- Enhanced safety standards by rigorously enforcing workplace safety protocols during quality inspections.
- Reduced waste by implementing stricter quality control measures during manufacturing process.
- Reduced return rates with proactive quality control measures and detailed product inspections prior to shipment.
- Developed and maintained comprehensive quality documentation, facilitating easier compliance with regulatory standards.
- Collaborated with production teams to identify root causes of quality issues, leading to significant improvements in product reliability.
- Streamlined inspection procedures to increase speed of quality checks without compromising on thoroughness.
- Updated quality control records and reports.
- Followed standard operating procedures for inspections and tests.
- Recorded inspection and test results on data sheets.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Provided feedback to production team regarding product quality.
- Followed safety protocols while handling hazardous materials.
Tool Room Supervisor
Covered Wagon Trailers
Fitzgerald, GA
11.2020 - 05.2021
- Maintained instruments and tools to help team complete maintenance tasks quickly and with accurate outcomes.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Ensured proper handling of hazardous materials according to established policies and regulations.
- Coordinated with other departments as needed to resolve any conflicts or issues related to shared resources.
- Mentored junior team members, fostering a positive learning environment that encouraged growth and development.
- Improved tool room efficiency by implementing effective inventory management and organization systems.
- Conducted regular audits of tools and equipment, ensuring compliance with industry standards and regulations.
- Maintained detailed records of all tool-related transactions, ensuring accurate tracking of inventory levels.
- Implemented quality control measures, leading to consistent output from the tool room department.
- Provided exceptional customer service to production staff, addressing concerns or requests promptly and professionally.
- Collaborated with management to identify areas for improvement within the tool room operations.
- Unpacked, inspected and stored new tools according to crib plans.
- Verified computer inventory against physical inventory and resolved discrepancies.
- Kept inventory of hand tools and gauges calibrated for use.
- Monitored incoming and outgoing tools to track locations.
- Cultivated professional working relationships with peers and supervisors.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Kept accurate and detailed records of personnel progress and productivity.
SK Tools Distributor
Franchise Owner
Ocilla, GA
02.2020 - 02.2021
- Streamlined distribution processes for improved efficiency and reduced delivery times.
- Collaborated with suppliers for timely product deliveries, ensuring client satisfaction.
- Increased customer satisfaction by providing exceptional service and support to distributors.
- Addressed any complaints or issues swiftly, demonstrating a commitment to excellent customer service.
- Developed strong relationships with key accounts, leading to increased repeat business.
- Coordinated promotional events to showcase products and drive brand awareness.
- Participated in industry events, networking with potential clients and partners while representing the company professionally.
- Surpassed sales targets consistently through effective account management strategies.
- Advised retailers on merchandising best practices, enhancing product visibility within stores.
- Contributed to revenue growth by identifying new sales opportunities and closing deals successfully.
- Expanded market reach with targeted distribution strategies, ensuring products were available in previously untapped markets.
- Conducted market analysis to identify trends, adjusting distribution strategies to capitalize on opportunities.
- Coordinated logistics for timely delivery of products, significantly reducing wait times for customers.
- Collaborated with marketing teams to develop promotional materials, increasing product visibility.
- Developed training programs for new staff, ensuring high level of service and knowledge about products distributed.
- Established rewards program for loyal customers, encouraging repeat business and referrals.
- Implemented customer feedback system to identify product preferences, leading to more tailored inventory selection.
- Improved delivery schedules by optimizing routes, minimizing delays and enhancing customer satisfaction.
- Fostered strong relationships with retail partners, ensuring priority placement of products on shelves.
- Resolved customer complaints promptly, maintaining positive reputation in market.
- Enhanced customer satisfaction by providing detailed product information and efficient order processing.
- Led team meetings to discuss performance metrics, motivating staff to exceed targets.
- Optimized warehouse layout for efficient handling and storage of products, reducing retrieval times and labor costs.
- Conducted regular inventory audits to ensure accuracy and prevent losses.
- Streamlined inventory management processes, maintaining optimal stock levels to meet demand without overstocking.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Maintained positive relationships with customers to promote continued business opportunities.
- Stocked shelves and loaded orders to prepare deliveries.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
- Maintained records of sales and customer information to support accuracy.
- Developed strong customer base through efficient and reliable service.
- Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
- Assisted with sorting and organizing stockroom items.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Processed customer payments and kept accurate financial records.
- Delivered orders to customers to drive full satisfaction.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Immediately addressed problems with customers to promote speedy resolution.
- Operated delivery vehicles safely and efficiently.
- Processed payments, made change, and provided receipts.
- Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
- Completed daily pre- and post-trip vehicle inspections.
Snap-On Tools Distributor
Franchise Owner
Ty Ty, GA
12.1998 - 01.2020
- Improved supply chain efficiency by optimizing logistics operations and reducing costs.
- Participated in trade shows and industry events to network and promote products.
- Negotiated favorable terms with suppliers, reducing costs and improving profit margins.
- Monitored competitive activities, adjusting strategies to maintain market leadership.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all distribution activities.
- Communicated regularly with dispatcher for delivery route details and changes.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
- Streamlined distribution processes for improved efficiency and reduced delivery times.
- Collaborated with suppliers for timely product deliveries, ensuring client satisfaction.
- Increased customer satisfaction by providing exceptional service and support to distributors.
- Addressed any complaints or issues swiftly, demonstrating a commitment to excellent customer service.
- Developed strong relationships with key accounts, leading to increased repeat business.
- Coordinated promotional events to showcase products and drive brand awareness.
- Participated in industry events, networking with potential clients and partners while representing the company professionally.
- Surpassed sales targets consistently through effective account management strategies.
- Advised retailers on merchandising best practices, enhancing product visibility within stores.
- Contributed to revenue growth by identifying new sales opportunities and closing deals successfully.
- Expanded market reach with targeted distribution strategies, ensuring products were available in previously untapped markets.
- Conducted market analysis to identify trends, adjusting distribution strategies to capitalize on opportunities.
- Coordinated logistics for timely delivery of products, significantly reducing wait times for customers.
- Collaborated with marketing teams to develop promotional materials, increasing product visibility.
- Developed training programs for new staff, ensuring high level of service and knowledge about products distributed.
- Established rewards program for loyal customers, encouraging repeat business and referrals.
- Implemented customer feedback system to identify product preferences, leading to more tailored inventory selection.
- Improved delivery schedules by optimizing routes, minimizing delays and enhancing customer satisfaction.
- Fostered strong relationships with retail partners, ensuring priority placement of products on shelves.
- Resolved customer complaints promptly, maintaining positive reputation in market.
- Enhanced customer satisfaction by providing detailed product information and efficient order processing.
- Led team meetings to discuss performance metrics, motivating staff to exceed targets.
- Optimized warehouse layout for efficient handling and storage of products, reducing retrieval times and labor costs.
- Conducted regular inventory audits to ensure accuracy and prevent losses.
- Streamlined inventory management processes, maintaining optimal stock levels to meet demand without overstocking.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Maintained positive relationships with customers to promote continued business opportunities.
- Stocked shelves and loaded orders to prepare deliveries.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
- Maintained records of sales and customer information to support accuracy.
- Developed strong customer base through efficient and reliable service.
- Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
- Assisted with sorting and organizing stockroom items.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Processed customer payments and kept accurate financial records.
- Delivered orders to customers to drive full satisfaction.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Immediately addressed problems with customers to promote speedy resolution.
- Operated delivery vehicles safely and efficiently.
- Processed payments, made change, and provided receipts.
- Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
- Completed daily pre- and post-trip vehicle inspections.
Education
High School Diploma -
Pikesville
Pikesville, MDSkills
Highly skilled team player
Very professional
Highly motivated
Very dependable
Outstanding rapport with customers
Excellent attention to detail
Good time management
Willing/fast to learn
Like helping people
Good clerical functions in a corporate environment
Very organized
People enjoy working with me
People enjoy working with me
I bring a positive energy and positive attitude
Timeline
Online Pickup Delivery
Walmart
09.2024 - Current
Quality Control Inspector
Rockport Commercial Vehicles
05.2021 - 07.2024
Tool Room Supervisor
Covered Wagon Trailers
11.2020 - 05.2021
SK Tools Distributor
Franchise Owner
02.2020 - 02.2021
Snap-On Tools Distributor
Franchise Owner
12.1998 - 01.2020
High School Diploma -
Pikesville