Lisa M. Pierro

Dynamic and results-oriented finance professional with a proven track record in financial operations, budget management, and account reconciliation. Recognized for honesty, integrity, and reliability, with a strong focus on team collaboration and achieving organizational success. Adept at utilizing analytical skills to ensure accurate financial reporting and compliance while leveraging data analysis to support informed decision-making. Committed to continuous learning and growth, eager to tackle new challenges and contribute to organizational objectives with dedication and enthusiasm.

• Product Development, produced a corporate wide sales increase by 25% across 40 stores. Instrumental in designing and developing the Xtramart, Deli Joe Franchise from the ground floor up including marketing, product development, testing, customer/community researching, customizing food services, staff training, licensing and compliance in NYS Health Department standards in 40 stores as Food Service Director.
• Sales Analysis/Operations, 4 years of oversight of food operations in 40 stores. Secured employee and customer feedback, set up monthly/annual food sales and comparison reports, designed individual store advertisement and promotions to increase profitability and reduce spoilage. Realized profitability corporate wide in two years, with select stores increasing food lines sales up to $60K per month.
• Retail Manager, increased sales up to 45% in many categories, increase deli sales 63%, maintained shrink at 1.5% and twice earned awards for hard work and devotion. Served 715-1,100 customers per day handling $4,000+/day.
• Lead Management Trainer Supervisor, coached, trained and retained 12 store managers, each achieving profitability status. Trained 80+ Assistant Deli Managers, ensured attainment of Serve Safe standards.
• Customer Service, consistently provided customers with exceptional care and attention. Gained customers trust to provide quality products that met their needs. Commented by customers as a good listener with a sense of humor, energetic and willing to help.
• Vender Relationships, regularly tested new products for the food service lines, attended food shows, negotiated prices and incentives with 40+ store venders for multiple Xtramart stores.
• Marketing, assisted in generating ideas for store openings to ensure profitability, reputation for the ability to move product.
• Fiscal Operations, understand P & L, worked with executives and provided sales, payroll, equipment depreciation, vender costs etc reports.
• Continuous Improvement, continually developed efficiency tools to save staff time and increase accuracy of reports. Developed an Excel inventory tracking sheet, decreasing record keeping time from 30-60 minutes/shift to 10 minutes.
• Staff Management/Human Resources, hired, oversaw, evaluated and scheduled 15 convenience store employees. Flexible, worked with staff and enjoyed excellent retention. Shared in sales and safety bonuses.
• Inventory Control, reformatted the Wayne plus system and set up all inventory on plu’s for improved inventory control.
• Fast paced worker, managed week long operations, worked on a team preparing/serving food to thousands of customers, running two food booths at Chatham Fair and one at Rhinebeck Fair.
• Community minded, #1 Jennifer Creed fundraising store out of 40 in the region.
• Past medical experience while working three years as a medical record supervisor in a practice with ten physicians. Three years of additional Emergency Medical Technician experience.
• Hands on “can do” attitude, experience building a house, developed skills in carpentry, plumbing, electrical work, painting etc.