Patient Care Assistant, Emergency Department Lewis Center
Nationwide Children’s Hospital
Columbus, Ohio
01.2017 - Current
Patient care Assistant, Urgent Cares 07/2012 – 01/2017
Patient Care Assistant, Emergency Department 11/2009 – 06/2012
Patient Care Assistant, NICU 10/1997 – 03/2002
Member of Emergency Room team responsible for efficient and timely care of patients from lobby to discharge or admission; including checking weights and vitals, working with nurses and paediatricians and unit clerk duties.
Caregiver of the Year, Westerville Urgent Care, 2013.
Urgent Care PCA of the Year 2016
Auxiliary Nurse
Yorkhill Hospital at The Royal Hospital for Sick Children
Glasgow, Scotland
11.2007 - 08.2009
On step down unit 3B, assisting nurses with oral feeding, NG feeding, taking vitals, bathing, helping with IV lines, communicating with families and cleaning and stocking the unit.
On the NICU and also 3B, ordering stock and shelving for both units from stores and pharmacy, pasteurising donor breast milk and setting up ventilators.
Switchboard Operator
Caledonian Hilton
Edinburgh, Scotland
09.2006 - 05.2007
Working within a five star rated establishment.
Answer external and internal calls and attend to guests in the Business Centre; help with photocopies, internet, selling of internet cards and faxes.
Use of the Fidelio programme. Duties include confirmation letters, wake up calls, Hilton Honours forms and guest registration cards.
Commis Chef
Cornhill House Hotel
Biggar, Scotland
07.2004 - 10.2004
Larder and Pastry preparation and service in the Bistro and restaurant.
Valuable experience gained cooking in a busy kitchen environment.
Coordinated with front- and back-of-house staff to ensure smooth kitchen operations as well as timely and quality food service.
Kept kitchen clean and organized to meet Health and Safety standards.
Education
Bachelor of Arts Degree - Hospitality Management
Glasgow Caledonian University
07.2006
Higher National Diploma - Culinary Arts with Management
City of Glasgow College
Glasgow, Scotland
01.2005
High School Diploma - undefined
Worthington High School
Ohio, U.S.A.
01.1990
Skills
Capacity to remain calm, focused and productive in challenging environments;
High standard of performance and team collaboration;
Excellent understanding of management principles, theories and practices;
Exceptional customer service and support; professionally consult with clients and resolve issues to ensure satisfaction;
Strong verbal, written and interpersonal communication skills to communicate with clients, colleagues and management at all levels;
Customer and team oriented professional with excellent communication and leadership talents well positioned to succeed in management position;
Organized and detail-oriented; capable of overseeing projects through from conception to completion within time and budget guidelines;
Creative and innovative; consistently contribute new ideas and process improvements;
Timeline
Patient Care Assistant, Emergency Department Lewis Center
Nationwide Children’s Hospital
01.2017 - Current
Auxiliary Nurse
Yorkhill Hospital at The Royal Hospital for Sick Children
11.2007 - 08.2009
Switchboard Operator
Caledonian Hilton
09.2006 - 05.2007
Commis Chef
Cornhill House Hotel
07.2004 - 10.2004
Bachelor of Arts Degree - Hospitality Management
Glasgow Caledonian University
Higher National Diploma - Culinary Arts with Management